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“bedbug and carpet smells like dog pee”

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Regency Inn and Suites McKinney
Ranked #13 of 16 Hotels in McKinney
Reviewed 3 June 2012

i stay 1night then i find out there is bedbug and carpet smells like dog pee they dont even have clean room as you can see on photo. don't stay there and i ask for my money back they refused to give me a refund. don't stay at regency McKinney. there is other hotel are very good just one block away.

  • Stayed: June 2012, travelled with friends
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4  Thank james981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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24 - 30 of 43 reviews

Reviewed 30 March 2012

We are returning guests to this location and were not disappointed with our stay. Just as before, the property was clean, well maintained, ample parking and the breakfast was also great in the morning...The front desk staff could not have been more friendly or helpful to make sure our room was ok with us and if we needed information on local places. Room was quiet, no disturbances, heated indoor pool and spa, free internet connection no problems We really liked having a microwave and refrigerator in the room and took advantage of the fridge.I was pleasantly surprised to find such a nice room for a good price.we certainly will return again when we come back to McKinney.

  • Stayed: March 2012, travelled with family
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Thank Colie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 March 2012

Indoor pool and hot tub is great! I stay here every time I can, Very friendly staff, cameras throughout the hallways so you feel very safe and security lives on-site. There are no bed bugs in this hotel, maybe before this owner had it, but now it is as good as staying at holiday inn!!! I recommend this hotel to everyone staying in McKinney, TX. I stay here at least twice a month and it is very relaxing.

Room Tip: Suites are awesome and all rooms are nice.
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  • Stayed: March 2012, travelled as a couple
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Thank dog_groomer10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 February 2012

I had to click one star, but if I could of clicked zero I would have. Terrible, bed bugs, thread bare towels, and when we asked for our own towels backed, the "security guard" told us that this ( mckinney ) was a one horse town and if we complained again, he would kick us out., needless to say we left on our own, never never stay here, Sleep in your car first if yuo have to.

Room Tip: pass by this place. would not put my worst enemy in this hotel
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  • Stayed: February 2012, travelled on business
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4  Thank Raymond L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 January 2012

We recently stayed the weekend here & it was wonderful. I would recommend it to anyone. The customer service was great, the pool area was beautiful. We were traveling with family & our children absolutely loved the pool. My husband and I also enjoyed the excercise room. We all had a great weekend and would recommend it to anyone. A very nice & clean place to stay.

  • Stayed: January 2012, travelled with family
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Thank Leroy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 October 2011

Feces on toilet seat, toilet not secured to floor, fire detector not working, outside doors stayed open at all hours, no proper lock on doors, hair on sink, owner charged for in-room safe that had no key.

  • Stayed: September 2011, travelled with family
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3  Thank LikeItLoatheIt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
regencyinnokc, Manager at Regency Inn and Suites McKinney, responded to this reviewResponded 20 October 2011

Dear Guest;

Thank you for choosing Regency Inn and Suite, McKinney for your recent stay in our area. Thank you also for taking the time to fill out a guest review. It is these reviews that help us to be sure that the standards which we wish to maintain are being upheld.

Upon receipt of your review, the following steps were taken:

. The house keeping staff received additional training in what we require of them in maintaining the rooms at the high cleanliness level which we have set.

. The maintenance staff worked on your other issues and got taken care of now Thanks to you.

I hope that the next time you are in our area you will choose to stay at Regency Inn and Suites McKinney. I think you will be greatly pleased.

Sincerely,
J Sheikh

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2011

Indoor pool is decent. Jacuzzi didn't work. Fitness room is decent.
Room was clean, smelled kinda musky though. You get basic "hotel" toiletries, shampoo, conditioner, lotion and bar soap. Coffee machine and condiments in the room. Microwave & Fridge in the room. TV is outdated, I get more channels at home having only basic cable. TV channel's don't work if it's raining. Free Wifi.

Their "Suites" come with a Jacuzzi in the room. Jacuzzi is dirty. Hotel staff said they only wipe down the inside of it. Never actually, clean it out. Heater didn't work in the room. Staff was very friendly.

Breakfast sucked. Everything was stale. You can choose between raisin brand, muffin, or a danish. They also have coffee, milk, orange juice and apple juice.

Sign says it's a Howard Johnson, receipt says it's a Regency Inn.

Room Tip: This hotel is great if you are just trying to find a place to rest your head and sleep.
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  • Stayed: October 2011, travelled as a couple
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Thank foxyluvsdreamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Regency Inn and Suites McKinney

Address: 951 S Central Expressway, McKinney, TX 75070-3839 (Formerly Howard Johnson Inn McKinney)
Region: United States > Texas > McKinney
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 16 Hotels in McKinney
Price Range: £54 - £73 (Based on Average Rates for a Standard Room)
Hotel Class:2 star — Regency Inn and Suites McKinney 2*
Number of rooms: 50
Official Description (provided by the hotel):
The Regency Inn and Suites of McKinney is just minutes north of downtown Dallas and convenient to Historic Downtown McKinney, Ann Taylor Loft, Ball Park at Craig Ranch, and Southfork Ranch. Free high speed internet, an indoor pool, meeting space is available, a fitness room, and pets are welcome with an additional fee. Guest rooms feature free wireless internet access, cable TV with extra stations, air conditioning, free local calls, coffeemaker, hairdryer, microwave, mini-fridge and iron and board. ... more   less 
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Also Known As:
Regency Hotel Mckinney
Howard Johnson Mckinney
Regency Inn And Suites McKinney Texas

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