Really disappointed with this hotel. Not a single member of staff spoke any English at all (which usually isn't a problem) but they didn't really have any common sense either. So not even sign language and basic Spanish got a message across. We gave up asking for anything pretty quick smart. Our room was off the breakfast room (forget about sleep ins) and wasn't particularly clean. The sheets were pretty tired. Friends who booked one night before we arrived (We'd booked EIGHT WEEKS before) were given a quiet upstairs room with a magnificent view. One afternoon, while walking through the hotel, the staff were sitting around in the main hall talking to a bunch of people who clearly weren't employed by the hotel. One of those guys stopped us and started asking us if we wanted to do a tour with him, go shopping, whatever. The staff just stood there. I don't expect to be hassled IN MY HOTEL by people trying to make money out of me. I was flabbergasted. Overall a really disappointing experience and definitely wouldn't stay there again.
- Official Description (provided by the hotel):
- A colorful and cute curbside house turned hotel with 9 rooms and a terrace to fall in love with Flores’ sunsets. Located in Flores island, 5 minutes away from the international airport and 60 minutes from Tikal National Park. Recently in June 2017, the hotel was awarded Trip Advisor’s Certificate of Excellence Award based on our unique service and the positive experiences shared by our guests. Casazul hotel is located on the lakeside street, 5 minutes by foot from any of the Island’s active spots. Our location allows us to enjoy peace , quiet and privacy yet at the same time being close enough to walk 5 minutes to any place in the Island. Rooms feature either lake views or street views. All rooms feature A/C and/or ceiling fans, complimentary Wi-Fi, full bathrooms, etc. In our lobby, we offer a complete array of tours that we can set up for you to make it extremely easy to discover Peten and all it has to offer. ... more less
- Reservation Options:
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