I was quite keen to spend some time at this resort for a few years but the reviews have been so inconsistent that I rather go somewhere else. However, this year ( late July to August ), I have decided to visit Athens and its Coast opting to spend 2 whole weeks in Vouliagmeni and to review an Hotel for my very first time in Trip Advisor.
Interestingly, I can now understand the reason why for so many negative reviews but also for so many great ones. The balance is, in my obvious opinion, that everyone having rested at 5 Star Luxury Resorts anywhere else in the World would expect way better from Arion.
On the other hand, the location is idyllic, with outstanding views, adding up something very special to the Arion Resort.
My guess is that most of the bad reviews came from people that have traveled a lot and know the difference between REAL quality and the average one.
There's two very important elements that are straight away caught to the eye. One is the state of the Resort, and the other is the staff.
I did stay in a room that definitely need some serious refurbishment. The size was fair ( room 1310 ), nice balcony with views to the garden and to the marina, very comfortable bed and bedding's, and a decent sized bathroom. However, I believe that is not very politically correct to dedicate a room to guests that are spending a fortnight in a room next door to a " service room". The housekeeping phone was ringing every minute of the day, the staff had loud and long conversations when we were trying to rest and doors were being opened and closed insistently.
The room is still glamorous to the ones that still live in the 70's and a leak in the bathroom shower would not allow us to have a shower without some serious flooding. Although the cleaning staff was extremely polite and helpful, we found at times that the service was done in a rush. Toiletries and towels were changed sometimes twice a day, vacuum cleaned on a daily basis but the dust seems to be " part of the furniture ".
The breakfast was served every morning until 11 AM. The quality, as mentioned by almost everyone is extremely good, with plenty of local products and with a wide variety of choices touching every sort of taste and diet. The problem, again, is the staff. Some of them go the extra mile whilst others do not bother at all. To serve in a 5 star Exclusive Luxury Resort is not the same as serving in a Greek Taberna but for some of the staff there is no difference whatsoever. This is all management fault and most of the Hotel staff is in desperate need of training to cover at least the Customer Service basics and to behave in accordance to guests expectations.
I presume that there is 2x supervisors in the Breakfast Room ( at least they wear different uniforms ). One of those two, a lady called Elizaveta is a real star. Extremely professional and polite, dedicated and pro-active. The other, is extremely elitist, indiscreet, rude and resembles a bouncer of a lap dancing club. One local showing wealthy accessories would be treated really differently from a foreigner wearing probably even more expensive items. It would get even worst if the guest was of female nature...and alone!!! That would actually be ridiculous to see how his hormones would hit the fan, forgetting about the other guests, and letting the other colleagues ( some 70% probably ) down. Every morning this person was on duty, I was asked for my room number, and he would turn his back on us to double check in the log book, to confirm if we were some sort of burglars or breakfast crashers. Apart from this very sad element, I have to again send a huge BRAVO to Elizaveta, Christos and Mr. Stelios for all the great service you have provided. Kudos to all of you.
The Concierge Service was mostly helpful, and the Valet parking Staff offered a few times to park my rented car and picking it up whenever necessary without any frills or drills.
Upon our arrival to the Hotel, we were very welcomed by the Receptionists on duty. During check out, Maria made our departure less sad by providing a very efficient service and allowed us to stay for a couple more hours without any extra charge.
The Restaurants are all fantastic. It is worth for all its quality and service although Nobu can be very noisy at times.
To break some sweat, I could not forget to mention the gym. Wooww...it is way better than the one I use back home.
To finish, it is a must to make a reference to the Pool and Beach. The infinity pool is suuuuuperb. One of the best ones I ever seen in my life with outstanding views over the sea. The beach is marvelous!!! I have no words to express how beautiful it is. The beach staff, from the beach carer to the waiters made our holidays absolutely fantastic. Thank you to you all, mainly to George, the gentleman with the dark sunglasses, the girl with the green sunglasses and the beach carer. You were absolutely perfect. We will never forget you!!!
Back to the Hotel, and in a nutshell, the staff desperately need proper training, a lot of refurbishment, lights in the stairways leading to the swimming pool and beach, to be stricter with the way the golf carts are dangerously driven, and better amenities or you will get absolutely bored, and nicer staff at the SPA. Some were so rude that i felt not even tempted to try it.
Oh...and by the way, XXI Century and no free wifi? I shall rephrase, I am very sorry: XXI Century and being extortioned to access wi-fi in the room? What Planet do you still live on?
- Official Description (provided by the hotel):
- A unique place to be!The legendary atmosphere of Arion, a Luxury Collection Resort & Spa is enhanced by contemporary surroundings and spectacular views of the Saronic Gulf. Guest rooms and suites delight the senses with creative touches. The most distinctive feature, the resort's fully renovated bungalows, offer the ultimate in privacy and privileged services. ... more less
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- Also Known As:
- Arion, a Luxury Collection Hotel Vouliagmeni
- Arion, a Luxury Collection Resort And Spa
- The Luxury Collection Athens
- Arion, a Luxury Collection Resort & Spa Greece/Vouliagmeni