My husband is a birdwatcher and we built our entire holiday itinerary around availability at El Recuerdo. We made a confirmed booking in March and immediately sent the requested deposit, which was acknowledged. We were made aware that we would have to move rooms after one day, but we accepted that. About two hours after our late afternoon arrival, the owner told us that they had overbooked themselves and that they were going to have to ask us to move into alternative accommodation in the area after our first night. We refused to move and chose to leave the next morning. The owner did refund our deposit in full on our departure. We specifically chose this hotel for its birding connections and we did not want unseen or unknown alternative accommodation. In my opinion this was unprofessional and totally unacceptable. The breakfast was very nice. Shower in bedroom was very small cubicle.
- Official Description (provided by the hotel):
- Casa Rural El Recuerdo is just 10km from Trujillo, a beautiful town with a rich historic and cultural heritage in the hamlet of Pago de San Clemente, nestled in the Sierra de los Lagares, a area known for its special micro climate. Our home is of typical vernacular architecture of Extremadura, which has been carefully renovated to conserve its thick stone walls, tiled floors, old timbers and vaulted ceilings. It is furnished with antiques and other special features, and has a homely feel. Casa Rural El Recuerdo is known to be specialised for birdwatchers and other nature lovers in Extremadura. ... more less
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