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“Nice location”

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Holiday Inn Express Madrid-Alcorcon
Ranked #4 of 5 Hotels in Alcorcon
Reviewed 9 June 2014

This hotel has very nice location to walk metro station and it takes only 5 min. By walk. and you can go to city center and train takes only 20min. But hotels breakfast is not enough and also breakfast saloon not enough because hotel was crowded and we didn't find empty table and hot water machine was broken everyone was in queue for tea or coffee. Their personal was helpful and if you ask them to go any where they give you to true directions and some map for city or touristic places. And finally they don't have toilet brush in their toilet this is not good for cleaning. And if you want to go some where in Alcorcon city, they have very nice and delicious tapas cafe or turkish doner restaurant. If you have time you can walk the streets or behind this hotel they have very nice garden you want to walk or run in this green area. And they have enough big supper market opposite of this garden area you can buy bottle of wine or other drinks because this market was very cheap for other market in Madrid. If you rent a car for your holiday in Madrid they have car parking in front of hotel. We didn't paid lots of money because we made a tour in Spain we don't want to pay lots for staying. For this money i think it is enough services.

Stayed: May 2014, travelled as a couple
Thank Selinbs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 10 June 2014

good morning
Thanks for your feedback.
Sorry if you were waiting for breakfast
Regards

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23 - 29 of 252 reviews

Reviewed 11 February 2014

My friend and I took a short break from work. She lost her bag while we we're having our breakfast inside the hotel itself. You do not expect it because we are inside the vicinity of the hotel. That day schedule for a city tour instead we spent most of our time in the police station phoning different agencies as her passport and cards included in the bag. I do think that there is more than meets the eye on this place. Our only hope that the police should investigate this property even though were not there to follow up and check the CCTV if there is any or else more people will be a victim . Receptionist were ok but we did not meet the manager on this hotel although I did ask if their manager knows what was going on. We are just thankful that the passport was found but we have to collect it in the other end of Madrid police station somewhere near San Francisco. The 3 day passes that we have help us a lot though in terms of transportation.

  • Stayed: January 2014, travelled with friends
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2  Thank galesan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 17 February 2014

good morning
appreciate your feedback because it helps us to improve, I feel that the police efforts of his case but further delay the legal proceedings
Any news will contact you as soon as possible

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Reviewed 24 November 2013

Upon entering the lobby, the air felt very hot and humid. The check in was quick and pleasant and when we entered our room, it was very hot. The only air that came out of the vents was hot. We called the front desk and was told the A/C was turned off for the season.
I opened the window for air and the traffic noise was quite loud.
I have stayed at many Holiday inn's before but never had one that had such a policy regarding the heating and cooling.
Apart from that, the room was clean, the staff helpful and friendly. The buffet breakfast was quite limited, other express hotels served a greater variety of cheeses, meats and eggs. I feel a warming tray with scrambled eggs would complete the hotels offering.
It was about a 12-15 minute walk from the train station and about a 10 minute walk to the Tres Aquas mall.

Room Tip: Buy the ten trip metro pass.
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  • Stayed: October 2013, travelled as a couple
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Thank cheapgreek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 9 December 2013

Dear cheapgreek,

Thank you for taking the time to express your thoughts and concerns. We are so glad you liked the friendliness of our staff. We apologize for the shortfalls you have experienced and any inconvenience you may have encountered that did not live up to your expectations. We work very hard to ensure our facilities and guest services are superior and strive to be the best hotel around. For that reason, the comments are troubling and will certainly be looked into. Thank you for staying and we hope you give us another chance to make your stay as best as it can be.

Sincerely,

Anthony M
Case Manager
IHGCare

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Reviewed 27 September 2013

I usually like the Holiday Inn Express but not so much this time. This is the first Holiday Inn Express that I stayed at for the past 10 years that does not give guests free internet. This is a Holiday Inn Express, not a Holiday Inn, or an Intercontinental. I probably would not have been so upset had their charges been more reasonable, but no, if you want to use their internet, you will be ripped off big time. On their official booking site, they say for non-elite IHG members, standard internet costs 4 Euro. When you arrive, you will find that it's 4 Euro an hour, not a day, and it is11.5 Euro a day. If you want to go to the Business Center, it 2 Eur for 15 minutes and 5 Eur an hour.

On the room itself, it’s basically a standard HIE room, just enough room for you to walk without bumping against the beds.

We notice plenty of white stuff on the desk which I don’t know what they were but looks like it hasn’t been cleaned properly.

The air conditioning cannot be controlled, i.e., you cannot adjust it warmer or colder. The knob that controls the temperature has been removed and nobody can change anything.

There is an old tv with only 1 channel. The remote provided obviously was not for that tv because the tv doesn’t respond to any of the buttons pushed, not even the power on/off button. Strangely enough, there aren’t even buttons on the tv itself for moving channels up and down.

I am very disappointed in this hotel and will definitely not stay there again, nor recommend it.

  • Stayed: September 2013, travelled as a couple
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Thank P A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 11 October 2013

Dear P A,

Thank you for your recent stay with us and reviewing our property. We work hard to ensure that our facilities and services are superior and I am sorry we fell below your expectations. We are hospitality professionals who work diligently to ensure our facilities are well maintained and we strive to provide service rates that are competitive in the area. It is certainly not our intent to inconvenience our valued customers, but to instead provide good value, comfortable, clean and friendly accommodations. Your feedback is of great importance to us and allows us to monitor and improve our service continually. While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Janice A
Case Manager
IHGCare

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Reviewed 21 September 2013

We booked two rooms in the HI on two separate occasions in September as an overnight stop to the Costa del Sol and return journey back to Galicia. The HI is situated next to a busy motorway and therefore you have alot of traffic noise. The room was clean with plenty of towels. No free wifi when we stayed. The complimentary breakfast was continental - cold meats, coissants, pastries, tinned fruit etc. The adjoining restaurant was expensive - 20 euros for a pizza. There is Tres Aguas shopping centre within walking distance (albeit pathway next to the motorway) where there are many restaurants including a Burger King and a McDonalds. Also be aware that the pathways are a rubbish tip on the way to Tres Aguas shopping centre.

Our main problem with the HI came when we needed to change our booking for our return stay and bring the date forward by two days because of a family emergency. But they would not budge telling us that we would have to book again and lose our money for the two rooms originally booked. Because of this I would not stay at the HI again. A company as large as HI should have some flexibility when a customer needs to change a room date due to an emergency.

As an aside, we previously used Ibis in Madrid for overnight stops and one year I booked the wrong Ibis location. But it was no problem for the Ibis to refund the money so that I could rebook with the correct Ibis location.

Perhaps the HI can learn something from the Ibis group of hotels.

  • Stayed: September 2013, travelled with family
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Thank battlezone123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HotelStaff900, Front Office Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 23 January 2014
Google Translation

Estimado cliente
sentimos cualquier molestias que le pudimos causar
Trabajaremos para poder cumplir con sus espectativas
Un saludo cordial

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Reviewed 25 May 2013

We booked this hotel via the Holiday Inn website which stated internet at 4 euros. This turned out to be the charge per hour and the 24 hours cost was a ridiculous 10.5 euros. Wifi should be free.

Otherwise, the reception staff were friendly and the room modern and spacious though sound proofing could have been better. The included continental breakfast was ample. Parking was no problem outside the hotel. Nearby restaurants are in the nearby shopping and leisure centre and Alcorcon town centre with many dining options is a short drive away. We had a very good and inexpensive Sunday lunch at Casa Jeronimo which was an excellent value Spanish restaurant some distance away.

We would not stay here again unless wifi was free. The wifi charges moved the hotel from good to poor value.

  • Stayed: April 2013, travelled as a couple
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Thank Grant D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 16 June 2013

Dear Grant D,

Thank you for taking the time to provide us with feedback regarding your recent stay with us.
I am happy to read that you found the hotel to be modern and spacious.

I am sorry to hear that your stay was negatively affected by our internet services. Regarding our internet rates, we make sure that we remain competitive with other hotels in the area and I am truly sorry if you found our rates to be expensive.

Your comments will be forwarded to the ownership of the hotel to take into consideration for future upgrades. We would welcome the opportunity to serve you again.

Sincerely,

Dhan M
Case Manager
IHGCare

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Reviewed 7 May 2013

Enough to sleep and have breakfast to visit Warner Bro. with children. Very good price versus quality. Away from the park (+ - 30m). No doubt that car is needed to go to Madrid or elsewhere. Park for the car is free.

  • Stayed: May 2013, travelled with family
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2  Thank Glorioso_SLB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Express Madrid-Alcorcon, responded to this reviewResponded 5 July 2013

Dear Glorioso_SLB,

We strive to give great and impressive service to all of our guests and it makes us happy to read we exceeded your expectations. We look forward to welcoming you back to our establishment. Once again thank you for the wonderful and kind words of praise.

Sincerely,

Orlando A.
Case Manager
IHGCare

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Additional Information about Holiday Inn Express Madrid-Alcorcon

Address: Calle Argentina s/n, 28922 Alcorcon, Spain
Phone Number:
Region: Spain > Community of Madrid > Alcorcon
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Free Breakfast Free Parking
Hotel Style:
Ranked #4 of 5 Hotels in Alcorcon
Price Range: £52 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Madrid-Alcorcon 3*
Number of rooms: 134
Official Description (provided by the hotel):
The hotel Express by Holiday Inn Madrid Alcorcon is ideally located to the South West of Madrid in the fast growing area of Alcorcon, very near to the industrial areas San José de Valderas and Urtinsa. The hotel is also close to Fuenlabrada, Mostoles and Villaviciosa de Odon. It is within walking distance of Alcorcon Central subway and train station at only 10 minutes from Madrid City centre.The hotel is very near to the best known shopping centres of Xanadu and Tres Aguas.The hotel has easy access to Warner Bros Park, Madrid Zoo, Fairground Attraction and Atlético de Madrid Football Stadium.When coming by car the Express by Holiday Inn Alcorcon is your first choice with its private parking free of charge and direct access to the A5 Madrid-Portugal motorway connected to all major city ring roads. Express by Holiday Inn is also very close to Madrid Arena Sport Palace.The hotel offers an extensive complimentary buffet breakfast. Enjoy our informal atmosphere in our bar to relax after work.External Restaurant with lunch and dinner service beside the hotel.Business Corner is at your disposal for printing, fax, photocopies and mail. The hotel also has High-speed internet access and wireless (WIFI) connection in all guest rooms and public areas. Join to our club at your arrival, the most global around the world, Priority Club. ... more   less 
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Also Known As:
Holiday Inn Express Madrid-Alcorcon Hotel Alcorcon
Holiday Inn Alcorcon
Alcorcon Holiday Inn

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