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All reviews shopping mall free wifi excellent location families with children plenty of parking europe car
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Reviewed 18 September 2017

Stayed here recently due to proximity to my company's plant and hotels in Madrid centro were sold out for a convention, but don't regret staying here. Yes, it's about a 20 minute taxi ride to the center and there's no public transit to speak of (they do offer free parking), but it's a clean, well-maintained property with excellent, friendly staff. Breakfast buffet and excellent wifi included in room rate. Keep in mind, on weekends it gets really packed with families visiting the Warner park. Right next to the Nassica shopping complex, which includes a bunch of outlets, restaurants, a movie theater, Carrefour. There's no in-room safe but I wasn't worried about my laptop/valuables. I would recommend this to anyone who wants to stay out there.

Room tip: I prefer high floor and away from elevator, so room 330 was perfect for me
Date of stay: September 2017
  • Trip type: Travelled on business
    • Rooms
    • Cleanliness
    • Service
1  Thank MemTrav
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 18 September 2017

Clean and comfortable budget hotel located right next to a big outlet shopping centre but not close to any reasonable restaurants if you want some dinner.
A reasonable cold breakfast included.
Check in in staff ignored us for approximately 10 minutes while we stood at the desk. Young woman chatting with two children about access to internet games and much worse was the man who didn't take his eyes off the computer screen and then walked away. We felt invisible.
Breakfast room staff were very friendly and helpful.

Room tip: Shower over bath is very difficult if you have any kind of mobility issue.
Date of stay: September 2017
  • Trip type: Travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Thank Moira F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGService, Guest Relations Manager at Holiday Inn Express Madrid-Getafe, responded to this reviewResponded 20 October 2017

Hello 10425348971,

Thank you for staying with us and taking the time to express your thoughts and concerns. I am pleased to know that you found our property clean and comfortable. On the other hand, I am sorry for your check-in experience that negatively affected your stay. Thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.
Case Manager
IHGService

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 June 2017

About 15 km from centre of Madrid, close to motorway plus a massive shopping centre next to it, so no problems with parking, if you don't have to stay in the centre of Madrid this is a good budget hotel, small rooms but comfortable and clean

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Cleanliness
    • Service
Thank peterbrass
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 8 May 2017

We stayed at the Holiday Inn Express for two nights. Check in was easy although the woman at the front desk was not very friendly but did speak English. Plenty of free parking on site. The room was ok and clean but the sofa looked VERY worn. There was a frosted glass wall between the bedroom and the bathroom which could be awkward if you are traveling with others. The bathroom had a very deep tub and a bidet. We could easily hear our neighbors but they weren't very loud. Breakfast selection was small and lousy, we walked over to the shopping center and got "Dunkin' Coffee" instead. Amazing location and felt very safe. Right next to a giant shopping center with restaurants, outlet shopping, and a Carrefour (like Walmart) with groceries. We went to two amusement parks, Parque De Attraciones and Parque Warner (like Six Flags) and this hotel was basically the center point between the two.

Date of stay: May 2017
1  Thank LaceOnline
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 December 2016

Although this is a basic budget hotel, it has two main advantages. The first is that it is part of a huge new retail and entertainment complex in the south of Madrid which offers good opportunities to spend the evenings. Secondly, the breakfast range is more than what you find in other HIE hotels in Europe. It also has a large free car park and decent free wifi.

Date of stay: September 2016
  • Trip type: Travelled on business
    • Value
    • Sleep Quality
    • Service
Thank AymanA_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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