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“Great Hotel, but no aircon”

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NH San Sebastian de los Reyes
Berkshire, United Kingdom
Level 4 Contributor
12 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Hotel, but no aircon”
Reviewed 23 October 2013

Loved the hotel's style and the breakfast is really nicely done. I just found the airconditioning in the room completely non-working. It wasn't very hot, but leaving the window open was a little noisy.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with NH Hotels

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Thank flyingjohn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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297 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (3)
Date | Rating
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Marbella
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 27 November 2012

My wife and I travelled on business and we make the same trip yearly. Until now we have stayed in the nearby Holiday Inn Express which is cheap and cheerful, but this year needed desk space and Wifi in our room. We "traded up" to this NH and feel let down. Within an hour of arrival it was clear that the wifi was not fit for purpose. It took 4 mins to open a google search page. I immediately asked to move hotels but was told that I was "locked in". I was told that the wifi speed was due to high volume of users but it was only a shade better at 11pm and 7am, and still unsuitable for use. That was important to us and was a problem. Things didnt get better. We were only supplied one set of towels which my wife discovered when she got out of the shower with long wet hair. It took 2 calls and 15 mins to get another set of towels. The advertised bar is a fridge in the breakfast dining area containing some beers, some dubious looking low strength bols type drinks, soft drinks and water. The advertised 5 minute walk to the local shopping centre is, as we were cheerfully told by the receptionist, actually a 5 minute drive or a 2km / 20 minute walk. On the plus side the hotel is spotlessly clean and the staff very professional and pleasant. It is very quiet and although the beds were extremely soft we slept very well. The breakfast was also good. On a lighter note, we arrived back at the hotel in the dark on the second night. It is situated on a long road and we couldnt find it. After a lot of going up and down we spotted it sitting sadly on a corner and the bulbs in the illuminated NH and the H from the word hotel were not working, leaving only an illuminated OTEL. That summed it up for us. If all you need is a good nights sleep and a decent breakfast this is OK, but the same can be had nearby for 30% less.

  • Stayed November 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank robertmiles1000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Milan, Italy
Level 5 Contributor
78 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 21 October 2012

I stayed at this hotel one night during a business trip.
I found the rooms very comfortable and I slept very well. The breakfast is very rich and varied and the staff of the hotel very polite and smiling.
In the category "position" I selected "Very good" because this hotel is located in a peaceful area, there are a few restaurants very close by and it is also near the site of my business meeting.

  • Stayed October 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UnSimpluCalator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about NH San Sebastian de los Reyes

Property: NH San Sebastian de los Reyes
Address: Bulevar Picos de Europa 11, 28701 San Sebastian de los Reyes, Spain
Phone Number:
Region: Spain > Community of Madrid > San Sebastian de los Reyes
Amenities:
Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #2 of 6 Hotels in San Sebastian de los Reyes
Price Range (Based on Average Rates): £
Hotel Class:3 star — NH San Sebastian de los Reyes 3*
Number of rooms: 99
Official Description (provided by the hotel):
The NH San Sebastian de los Reyes hotel offers an excellent location just 20 minutes outside Madrid in the city of San Sebastian de los Reyes. ... more   less 
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