The hotel is fine. The mattresses are a bit hard and the rooms are not sound proof at all. There was a child screaming next door from about 330-400am. We could also hear every conversation in the hall. The staff was great during check-in helping with bags etc. However the next morning it was quite a different story! Jorge at the front desk was incredibly unprofessional and downright rude. Out shower wasn't working and he told us there was nothing he could due because it was Sunday. He was not attending to the breakfast area promptly(the breakfast choices were quite sparse). When I approached him and asked him if he spoke English he replied "No, I only work in a hotel" and walked away. Absolutely unacceptable behavior from hotel staff.
- Official Description (provided by the hotel):
- Express by Holiday Inn Madrid Tres Cantos Hotel is the best option when looking for a quiet Hotel located in Tres Cantos Business district. Madrid city centre very easy to reach within 30 minutes by train as well as the Universidad AutÃ³noma de Madrid: 10 minutes. The hotel is located in a privileged area very close to the main headquarters of the most important companies situated in Tres Cantos: GlaxoSmithkline, IBM, Serono, Sener, Danone, Sogecable, BDF Nivea, BP Solar, EADS, Software AG, Siemens, Deimos, Crisa. The hotel is also next to Alcobendas, San Sebastian de los Reyes and Colmenar Viejo Industrial and financial areas. The family rooms can acomodate a maximum of 2 adults and 2 children. If you wish to make different arrangements, please contact the hotel directly. The Hotel provides Free wireless internet connectivity and Free breakfast buffet. The hotel is also ideal for those who want to overnight in the area of Madrid when crossing Spain without need to enter the city centre. ... more less
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- Also Known As:
- Holiday Inn Tres Cantos
- Tres Cantos Holiday Inn