When you aim for perfection, it can be a few little things that can disappoint and not meet your expectations. Overall, very good. Extraordinary property. Exceptional staff.
Some minor items, light bulbs that took a couple of days to replace in hallways and room. Ceiling light fixtures in hallways in need of cleaning. Never left real coffee in room despite repeated requests. Not enough shuttles to beach and other areas , every half hour. Not enough golf carts to rent. Never called enough cabs, waited again for a half hour or more, even though you made a reservation for a cab ahead of time. Although the staff did the best they could with what they had to work with, and always pleasant and friendly. I understand these issues are already being addressed, as they are very responsive to the concerns of the quests.
Overall food excellent. Sur Verde excellent the first time, not so much the second time. Drago our waiter several times in The Pointe, outstanding, as were many others. Never a bad meal, anywhere, including the beach, always very good, usually excellent. And you just can't say enough about everyone who works there in any capacity.
Of enormous concern was the hold they put on our credit card, . although we were prepaid, for incidentals. When I inquired to the hotel, they said that should never have happened, the amount exceeded the normal guidelines, but said they could not remove them until we checked out. They repeatedly said they were sorry. When we checked out the holds did not go away. When I followed up with the hotel, they said they released them but it was their "correspondent" bank. It took a week for the holds to come off, even though we were paid in full.
Very disappointing, especially because I discussed this issue up front, and they told me there would be no holds, as we were prepaid. The General Manager, Paul Telford, has now contacted us to apologize many times, and said Rosewood wanted to make it right, as they do strive for perfection. He went out of his way to reach out, and be sure he spoke directly with us. He has more than made it right, and we look forward to visiting again soon.
A beautiful property, with exceptional staff, and incredible food, some of the best on the island. When you strive for perfection, some times a few minor things fall through the cracks. Rosewood then makes sure you are taken care of. Truly a five start resort.
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- Also Known As:
- Rosewood Tucker`s Point Hotel Hamilton Parish
- Tuckers Point Hotel
- Hotel Tuckers Point
- Rosewood Bermuda Caribbean