Pros: great weather, clear water. A cool cave to admire for about 3mins. Cons: depleted beach towels upon arrival, received a room with a broken water pipe, slept the night to high pitch hissing of such broken pipe, no shower for 2 days, water shut off 1/2 day to fix problem, "sorry, nothing we can do", was the respond. Bedside lamps did not work, beds are small. Vending machines are empty but turned on. No towels in gym, no mirrors and very very small with a strong smell of rubber, weird! Get up early to get a spot on the beach. Beach is very small, buffets are $80/per person, the final straw to decide to leave this hotel was getting kicked off a portion of the beach at 4:45pm so the restaurant crew could prepare for dinner, (fine, I get it), but then saying " good luck finding another spot" on the main beach. We are cutting our loses and leaving today for another hotel. You should never have to "survive" a holiday or come for extra stress, even my 12yr & 13yr olds were asking to go home. This hotel is too large with amenities too small. (I'm certain they knew about the water pipe issue and still filled the rooms. They needed to acknowledge this uncontrollable issue and offer a move of another room even off the property), but now this hotel is in a win win situation as we are forfeiting our remaining 3nts and they get to rebook and recharge. I'm tired of being told "there is nothing we can do, my apologies! There is always something to be done if you chose to do it!

It is a very close ride from the airport, so once you clear immigration your vacation starts instantly. You hear little to no noise from the airport while at the resort. We stayed in an Ocean Front Deluxe Room in the 400 building 3rd floor. The room was clean and the beds were very comfortable. The view from the balcony was breathtaking. We did the all-inclusive package and were not disappointed. The food was very good with a nice variety of choices. The bartenders were very polite and were quick to fill our drink orders. We kayaked and paddle boarded, which is also included in the all-inclusive package. We highly recommend the couples massage(not included in the all-inclusive package) in the on site cave. It was superb. I have no complaints about this resort. The staff was excellent and very friendly. I highly recommend visiting/staying here. We will definitely be returning.

Tip: Visit the concierge and book a Jetski Tour of the Island with Max in St George's at the White Horse Inn.

I usually never write reviews, however many of the reviews I read was so helpful I thought it might be helpful to others to share about our stay.

*Ocean front room = closer to the water, further from the main lobby/restaurants. Will need to walk down a set of stairs to get to room, and back up to the lobby. (We did ocean front room, the stairs were not an issue at all for us, and I never exercise. The view was excellent)
*Ocean view room = further from the water, sits on top of a hill, close to lobby. I would assume the view of the water would be more obstructed.

I would def recommend ocean front room, however you might get unlucky and get a view of the bridge or airport.

The room was clean, bed was comfortable. Ac worked well except it would rattle every once in awhile. Walls were very thin. We could hear our neighbor conversations very clearly, which wasn't a big issue. But it would be nice to be able to sleep in a little longer and not be woken up so early by the sounds of children staying to our left and the couple arguing on our right side.

NO MOSQUITOS! I still brought insect repellent just in case, and it was not needed. I am a mosquito magnet and I never got a single bug bite.

We ate at the Hibiscus room twice. VERY delicious. We did not do the all inclusive plan, which was perfect for us so we could try food outside of the resort.

The resort has its own cave available for exploring and swimming. If you plan on exploring the cave bring a light source, it was very dark and we used the flashlights on our phones to light our way.

Fish feeding was also very entertaining, the fish almost jump out of the water for food. The private beach/bay is very small, but still beautiful. Basically no waves, calm water.

Very close walk to a bus stop, swizzle inn, baileys ice cream, and crystal caves.

After exploring Hamilton, personally I much rather stay at the Grotto Bay than the other resorts as it seems to be a lot more crowded and hectic. If you like the laid back vibe and like to avoid super touristy places I would recommend staying here.

The only reason I didnt give this place a 5 star rating was because of the thin walls. Not only could I hear EVERYTHING, I bet other people heard us very clearly too. (although we were very mindful of it and tried to keep our voices down.