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“just an average hotel”

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Bakungs Beach Hotel
Ranked #19 of 23 Hotels in Tuban
Reviewed 6 February 2013

the facade looks great with the reception area that will make your expectations higher with the rooms you'll get but only disappointing you..the first room given to us was not even made up yet so we had to transfer to another room.this time its made up but the AC was not working well (not cold).even saw some junk ACs stocked at one quarter...as learned, the cottage usually houses long-term guests thus the not-so-ok rooms are left for "short-termers"..free breakfast was good, the pool also looked inviting but we never had the chance to jump in..yes, as mostly commented here, the linens are not that clean-looking including the bathrooms....nevertheless, yeah the staffs were nice esp the ones in the resto...

if im back to bali, id most probably stay with the newer hostel which offers lower rates and would keep up with quality service and stay because of the tough competition. had we know we'd get it yet no regret with bbc

  • Stayed: December 2012, travelled with friends
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1  Thank deeyen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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170 - 176 of 333 reviews

Reviewed 3 February 2013

Checking all the reviews was little nervous how the room will be. The room was really good and clean. Yes the the linen is not upto any standeds. The linen and towels were all off white, but they clean the rooms everyday. Close to everything. Breakfast was OK. Well worth the money.
We stayed in the new building. Old building in the photos are renovating. Lots of renovations happening. But it didn't bother us

  • Stayed: January 2013, travelled as a couple
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1  Thank cnadian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 January 2013

we stayed there as a party of 3. booked efficiently through asia rooms. VERY REASONABLE PRICE- APPROX 35 USD PER SUPERIOR ROOM-very attentive and kind staff. grand entrance
with a 4 star pool. rooms were comfortable but yes a bit dated but we liked the outside space overlooking their gardens. un pretentious atmosphere . mixture of young and old just enjoying the atmosphere and location- 5 minutes either way to kuta beach or down town. 2 star prices for
4 star comfort !!!!!

  • Stayed: November 2012, travelled with friends
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3  Thank hena27
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 January 2013

Bakung has always been our Bali hotel. We had a break from Bali for 15 years but when we went back last June, it was as though we had only been away for a year. True the hotel needs an upgrade but like all things in Bali changes are always on the move. The staff, including the kitchen staff, will make your stay memorable. Stay at Bakung, enjoy the shopping, the location, & book in for next time.
Andy & Elaine.

  • Stayed: July 2012, travelled with family
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Thank william w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 January 2013

I came with my family to Bali and decided at the last minute to stay in Kuta on our last night. it was the last day of the year, and all the nice hotels we inquired were fully booked. We surfed through internet and found only this hotel in the Kuta area that still have available rooms. we were quoted Rp600,000/room/night. When we went to check-in an hour later, we were told the rate was Rp700,000. After we insisted that it wasn't the rate we were initially given, the unfriendly lady behind the counter finally gave in. When asked if we could get adjacent rooms, she said ok. But when we got our keys, we were given rooms at different floors, and she had no courtesy to even explain or apologize for not being able to give us what we requested. She required cash for deposit so i gave her cash. And she insisted the balance must be in cash too. When i said i prefer to use my credit card, she said their credit card machine doesn't work. it is unacceptable for a big hotel like Bakung to have a credit card machine that doesn't work!
When we went into our rooms, it was the worst rooms i have ever stayed in, with unclean toilet, broken bathtub, and no soap provided. the tap water tasted weird. the towels look unclean. everything in the room seemed run down. the phone doesn't work. the duvet had small holes in them, like cigarette butt marks. we had to buy mosquito repellent spray because there were mosquitoes in the room although all the windows and doors were always closed. the walkway outside our rooms were unclean and the wooden steps to the floors were in bad and uneven condition, as if the hotel never had any upgrading since 30 years ago. so disappointing. The next morning it rained and the pavements were flooded as there were no proper drainage system and the pavement tiles were mostly uneven. we called the bellboy to carry our bags for checkout but in the end we had to carry them on our own, in the rain, because they took hours to finally appear.
Upon checking out, i insisted to pay the balance with my credit card. The same unfriendly lady from yesterday insisted their machine was out of order. When i told her i only have enough cash to pay taxi to airport, finally she took my credit card and swiped it, and guess what ? the machine worked after all ! I was told a sum of Rp650,000 was the balance due and i said ok but when she swiped my card, the slip that came out was for Rp670,000. I asked why the amount differ, she said "oh ada tax" and when i said to her she should have informed me first and not just simply charged a different amount without my knowledge, she mumbled something else, about her boss insisting to charge bla bla bla. then, instead of apologizing, she turned her back on me then grumbled to her friend loudly in their local slang and then took out a cash note of Rp20,000 and shoved at me while saying rudely "nevermind, i will pay the Rp20,000 myself since you don't want to pay!". I was very taken aback by her attitude. It wasn't so much the Rp20,000 that was upsetting. It was her rudeness. And that kind of attitude by a staff stationed behind the main reception counter gives very bad image to any hotel !
and last but not least, when i asked her to call a taxi for us to send us to the airport, she rudely replied "no taxi for you! go walk out to the main road and look for taxi yourself!"

For the quality of room and service that we got during our stay here, i will NEVER stay here again. this speaks a lot as i come to Bali every year and i have never had such a bad experience as what i got from this hotel ! i have stayed at hotels in legian and kuta and ubud with similar rate before, yet i have never had such bad room and service as this.

To the management of Bakung Beach : your hotel badly need refurbishment and the lady wearing glasses stationed at your reception counter should be replaced.

  • Stayed: December 2012, travelled with family
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3  Thank Nuraiza
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 November 2012

This will be the 4th time I've stayed at Bakungs. I've always found the staff pleasant, ready to help and eager to serve. I must say, for a 2 * hotel it compares with some higher rated establishments. Maybe not as up to date, with older facilities and mountainous front office steps that are slippery after rains BUT its hard to argue against clean linen daily, room fridge, good air con lovely little pool that's well maintained and close to everything. I mean where else is all this including a fair breakfast for less that $AUD40 a night?

Stayed: December 2011, travelled solo
2  Thank G M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 October 2012

It all depends what you are looking for ! We have been coming to this hotel now for a number of years and although old and in need of a good upgrade it is happening. We are currently staying here and the manager showed us one of the rooms that are almost finished being upgraded and what with the new tiling floor to ceiling in the bathroom. With new washbasins and toilet pedestals lovely floor tiles throughout, the finished product will be lovely. We are.pensioners and can not afford to stay in the other upmarket hotels and would recommend this hotel to anyone who are not over fussy. I can not speak more highly of the friendliness of the manager and his staff (and no I am not on the payroll). Pool is lovely and the gardens pretty except for the moment while the upgrade is in progress. We have never encountered beg bugs or fleas. The linen, yes is old but always clean.

Stayed: October 2012
4  Thank empirestar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Bakungs Beach Hotel

Address: Jalan Kartika Plaza, Tuban, Kuta, Indonesia
Region: Indonesia > Bali > Kuta District > Kuta > Tuban
Amenities:
Bar / Lounge Restaurant Swimming Pool
Hotel Style:
Ranked #19 of 23 Hotels in Tuban
Price Range: £14 - £30 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Bakungs Beach Hotel 2.5*
Number of rooms: 94
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Also Known As:
Bakung Beach Cottages Hotel Tuban
Bakungs Beach Hotel Bali/Tuban

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