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“Quaint rooms, a bit eccentric - almost overwhelming breakfast choice.”
Review of Hotel Chez Norbert

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Hotel Chez Norbert
Ranked #2 of 2 Hotels in Bergheim
York, United Kingdom
Level 5 Contributor
91 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Quaint rooms, a bit eccentric - almost overwhelming breakfast choice.”
Reviewed 16 September 2013 via mobile

Our first impressions of this hotel weren't particularly good, because when we arrived in reception, we stood for about 5 minutes before anyone appeared to help us, and couldn't find a bell to summon someone. However, this was not typical of the service during our stay, which was helpful and friendly.

Our room was a good size, reached by a flight of stairs (no lift - carry the luggage up, while remembering to duck to avoid hitting your head on a low beam). There was a small wardrobe, with 4 clothes hangers, which seemed a ridiculously small number - surely a few more could have been found from somewhere? There were also 2 shelves. As we were only staying for 2 nights, this didn't matter too much, but for a longer holiday it might have been more inconvenient.

Free wifi was provided, but was completely unreliable, typically vanishing at least half a dozen times in a 5 minute session.

There was air conditioning in the rooms which was very welcome after having previously stayed in several boiling hot hotels.

There is a pretty courtyard which I imagine would be very nice in sunny weather. Unfortunately, it was mainly dull and drizzly when we were there.

The choice at breakfast was almost overwhelming. A large variety of pastries, cheeses, meats, cereals, fruit, yoghurt and eggs, including freshly made omelettes if you wanted one. There were several home-made jams to choose from. In spite of this huge range of food, they were worried that my husband, who is unable to eat wheat products, might not have enough choice, and had attempted (unsuccessfully) to obtain special bread from the local boulangerie.

We ate at the restaurant one evening, where we were efficiently looked after (being assured that everything was wheat-free, although there was a minor "blip" when a biscuit was served with dessert), and Madame made us a reservation at a restaurant in the village on the other evening, explaining food requirements to them much more competently than my own French would have allowed).

In my opinion, if you want to stay for a few days in the village of Bergheim, you could do a lot worse than staying at Chez Norbert.

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank CuriousTravellerYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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45 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (4)
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English first
Isle of Wight
Level 5 Contributor
91 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 15 July 2013

Bergheim is a delightful place and the Hotel Chez Norbert is also a delight. The buildings are quite old and rustic and situated around a courtyard. The bedrooms are nicely designed around the beams etc and we had spacious suites. Each of our bedrooms had a seated area with nice furniture. The bathroom/shower was separate to the WC.

You wake in the morning to the church clock chiming and the bells calling to mass at 7am, but throughout the night the bells are silent! From our window we looked down onto a courtyard where the restaurant was situated.

Parking was easy. There is a garage for a small number of vehicles but we left ours safely on the street outside without problem.

Breakfast is an extra 15 euros per person which is a bit steep, but it was very good. Excellent choice of food and very good quality. The breakfast is served in what seems like a rustic kitchen. Jams were being made on the side stove and the aroma was so welcoming. We were given some of the newly made apricot jam, still warm. Breakfast staff offered omelettes which were very good and individually made.

We ate our evening meal in the town at the excellent Coeur de Baili.

  • Stayed July 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank mazaroo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tucson, Arizona
Level 6 Contributor
148 reviews
69 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 27 June 2013 via mobile

Love it. Stay here every year.
Location location location.
Center of town, gorgeous ancient village surrounded by moat and walls. I have stayed here every June for the last 10 years. They know me by name and have my room waiting every year.
Nice people, good food. Simple to very nice rooms .

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MichaelF8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Atlanta
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 November 2012

I didn't rate this place as "excellent" because it's luxurious or perfect according to American standards. I rated it as excellent because it is the perfect place to stay when you're in the midst of an old town with half-timbered buildings and cobbled streets while on the wine route in the Alsace. No, no marbled lobbies or luxury bedding, but it was clean and cozy and we actually had a two story room, which was perfect for our two children. And the bathroom, by European standards, was enormous! Yes, it was a little funky, but that, for me, only added to its charm. The owner was friendly and helpful, and I felt welcomed (I have NOT felt that at many other French hotels we've stayed at!) There is a beautiful little courtyard between hotel buildings, and it appears that you can actually dine out there, though it was too chilly in late October for us to do that. Instead, we ate inside at the restaurant, which is actually a separate business but you can't tell that unless you ask. We did eat at the restaurant, and had a fantastic meal, terrific service, and it didn't cost us a fortune. In fact, what they served my children looked good enough to have been served to an adult- a perfectly cooked, very good quality steak served with homemade fries (we've seen way too many sad looking nuggets, so this was impressive!) Also, by being at Chez Norbert, this means that of course you are in Bergheim, which by itself is worth the trip. I know that other towns are much more popular than Bergheim, but I found it to be very charming and certainly off the beaten path.

Added bonus: Chez Norbert rents bicycles. I'd go back anyway, but I'd certainly go back to do that! I highly recommend staying here if you're traveling to the Alsace!

Room Tip: If you are traveling with your children, definitely request the room with the loft! Ours thought th...
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  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank AtlantaLinn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Chicago, Illinois
Level 6 Contributor
136 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 18 October 2012

What a great little 3 star hotel in Bergheim.

The building is old and full of charm, the rooms are comfortable enough for what you are paying and what you should expect - a little tired and dated, but it kind of adds to the charm.

The service was great - really helpful, and the breakfast was fantastic. A gresat little weekend escape in a small picture postcard village.

  • Stayed October 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JeroenvdL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level 4 Contributor
39 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 31 October 2011

family of 4 stayed in 1 room with lounging area, kids had single beds in a loft conversion area. Each of their rooms I imagine are quite individually styled. The whole place (restaurant and hotel) was full of atmospheric nooks and crannies. Our room was spacious but dark-no such thing as a bright light bulb! Bathroom had good shower and jacuzzi. Toilet in separate room. Did not take up on breakfast as it was 15 euro per adult and half price for children--could have been worth it as the restaurant was a michelin mention and the menu looked great. We did not have the opportunity to eat dinner there was they were closed one night and the other night, we were recovering from previous food poisoning. There is a great bakery across the road and a coop in walking distance so we could grab something to go. Generally comfortable stay in a cute village.

Room Tip: stay for more than 1 night for a cheaper rate.
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  • Stayed October 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank heehawEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Chez Norbert

Property: Hotel Chez Norbert
Address: 9 Grand Rue, 68750 Bergheim, France
Region: France > Grand Est > Haut-Rhin > Bergheim
Amenities:
Restaurant
Hotel Style:
Ranked #2 of 2 Hotels in Bergheim
Price Range (Based on Average Rates): £
Hotel Class:3 star — Hotel Chez Norbert 3*
Number of rooms: 12
Also Known As:
Hotel Chez Norbert Bergheim, France - Alsace

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