Our first impressions of this hotel weren't particularly good, because when we arrived in reception, we stood for about 5 minutes before anyone appeared to help us, and couldn't find a bell to summon someone. However, this was not typical of the service during our stay, which was helpful and friendly.
Our room was a good size, reached by a flight of stairs (no lift - carry the luggage up, while remembering to duck to avoid hitting your head on a low beam). There was a small wardrobe, with 4 clothes hangers, which seemed a ridiculously small number - surely a few more could have been found from somewhere? There were also 2 shelves. As we were only staying for 2 nights, this didn't matter too much, but for a longer holiday it might have been more inconvenient.
Free wifi was provided, but was completely unreliable, typically vanishing at least half a dozen times in a 5 minute session.
There was air conditioning in the rooms which was very welcome after having previously stayed in several boiling hot hotels.
There is a pretty courtyard which I imagine would be very nice in sunny weather. Unfortunately, it was mainly dull and drizzly when we were there.
The choice at breakfast was almost overwhelming. A large variety of pastries, cheeses, meats, cereals, fruit, yoghurt and eggs, including freshly made omelettes if you wanted one. There were several home-made jams to choose from. In spite of this huge range of food, they were worried that my husband, who is unable to eat wheat products, might not have enough choice, and had attempted (unsuccessfully) to obtain special bread from the local boulangerie.
We ate at the restaurant one evening, where we were efficiently looked after (being assured that everything was wheat-free, although there was a minor "blip" when a biscuit was served with dessert), and Madame made us a reservation at a restaurant in the village on the other evening, explaining food requirements to them much more competently than my own French would have allowed).
In my opinion, if you want to stay for a few days in the village of Bergheim, you could do a lot worse than staying at Chez Norbert.
- Also Known As:
- Hotel Chez Norbert Bergheim, France - Alsace