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Hotel Chez Norbert
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Reviews (45)
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3 - 8 of 45 reviews
Reviewed 5 November 2013

Small hotel with rooms around a courtyard. Quirkily furnished, flat screen TV and shower only bathroom. In centre of the village with restricted parking outside. The hotel has parking which we did not use.

We ate in the cosy restaurant that was a carnivores dream. They also catered for veggies like me giving me dishes that were not on the menu.

Bergheim is lovely Alsace village with a city wall. Very quiet when we were there.

Would recommend.

Stayed: October 2013, travelled as a couple
2  Thank EKSAYERS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

Pat and I arrived on our car tour of Alsace. We needn’t have worried about parking – we just left the car outside. We entered the hotel through a massive studded door into an amazing world of rooms, stairs, corridors, corners, nooks and crannies. There is weathered woodwork everywhere and the stonework, plinths, and giant pots provide an eye opener at every turn. Trees and shrubs grow where they shouldn’t and flowers abound. You could explore this wonderful hotel for days and not see all of it.
The room was superb with everything you could want (apart from tea & coffee!). But the restaurant was closed probably because we were the only ones staying there (the town was quiet). This was a pity because the dining room was beautifully appointed. The lady recommended the Auberge des Lavandieres just up the road and the food there was excellent. We went back to the hotel only to find there was no bar so we went for a drink in a pub up the road. But they threw us out at 9.30 because we were the only ones in there and they wanted to lock up. We skipped the breakfast – there is no way we were paying E15 each even though it was spectacular. Instead we went to a little café nearby and had excellent omelettes.
Perhaps midsummer is a better time to visit Bergheim when there are more people about and this fine hotel would be bustling – but if you like peace and quiet...

  • Stayed: September 2013, travelled as a couple
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1  Thank Tonyuke
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 September 2013

We greatly enjoyed our stay here. The village/town is charming, and much less touristy than some of its neighbours; and much the same could be said for the hotel. Pleasant staff, good-sized rooms, and what must be the best breakfast buffet for miles around - with eggs cooked to order, freshly sliced ham, several types of bread, delicious home-made jams and a lot else.
A "television room" with no visible television acts as an overflow for the dining room, but at other types is a very pleasant place to sit and read or relax.
Downsides - no lift, and a staircase that needed care when carrying bags; - and being on a package menu in the very efficiently-run restaurant, which meant that our dinners were lacklustre

Room Tip: Avoid the top floors if stairs are likely to be a problem for you.
  • Stayed: September 2013, travelled as a couple
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1  Thank WardenRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 September 2013

We walked into the hotel in the pouring rain, and had to wait for service in what seemed to be a chaotic reception. We were taken up two flights of stairs to an attic room, which had been newly refurbished, and worked very well. Only exception being that the beds were pushed up to a sloping ceiling, which made them unusable, so we had to pull the beds forward and put the bedside tables behind them, to prevent the pillows from falling off! Breakfast comprised a buffet with homemade jam and a very large selection of meat and cheese and omelettes were offered to order. Restaurant La Bacchante very good but reviewed separately.

Stayed: September 2013, travelled as a couple
Thank alpha1Uk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 16 September 2013 via mobile

Our first impressions of this hotel weren't particularly good, because when we arrived in reception, we stood for about 5 minutes before anyone appeared to help us, and couldn't find a bell to summon someone. However, this was not typical of the service during our stay, which was helpful and friendly.

Our room was a good size, reached by a flight of stairs (no lift - carry the luggage up, while remembering to duck to avoid hitting your head on a low beam). There was a small wardrobe, with 4 clothes hangers, which seemed a ridiculously small number - surely a few more could have been found from somewhere? There were also 2 shelves. As we were only staying for 2 nights, this didn't matter too much, but for a longer holiday it might have been more inconvenient.

Free wifi was provided, but was completely unreliable, typically vanishing at least half a dozen times in a 5 minute session.

There was air conditioning in the rooms which was very welcome after having previously stayed in several boiling hot hotels.

There is a pretty courtyard which I imagine would be very nice in sunny weather. Unfortunately, it was mainly dull and drizzly when we were there.

The choice at breakfast was almost overwhelming. A large variety of pastries, cheeses, meats, cereals, fruit, yoghurt and eggs, including freshly made omelettes if you wanted one. There were several home-made jams to choose from. In spite of this huge range of food, they were worried that my husband, who is unable to eat wheat products, might not have enough choice, and had attempted (unsuccessfully) to obtain special bread from the local boulangerie.

We ate at the restaurant one evening, where we were efficiently looked after (being assured that everything was wheat-free, although there was a minor "blip" when a biscuit was served with dessert), and Madame made us a reservation at a restaurant in the village on the other evening, explaining food requirements to them much more competently than my own French would have allowed).

In my opinion, if you want to stay for a few days in the village of Bergheim, you could do a lot worse than staying at Chez Norbert.

  • Stayed: September 2013
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Thank CuriousTravellerYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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