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“Is is really a Relaix chateaux???”

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Hostellerie La Cheneaudiere - Relais & Chateaux
Ranked #1 of 1 Hotels in Colroy la Roche
Certificate of Excellence
Miami, Florida
Level Contributor
124 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
“Is is really a Relaix chateaux???”
2 of 5 bubbles Reviewed 19 June 2013 via mobile

We have been to some R nC but sadly, this should not be one. I understand the isolation, but not the bad food or very outdated rooms or hotel. I don't understand how this us categorized as an Relais Chateaux.The restaurant service was also sad and not good. Francine and Celine, in reception, are very kind.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Exploringeurope
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 21 June 2013
Google Translation
Nous sommes très déçus de constater votre grande déception malgré tous nos efforts réalisés pour vous satisfaire lors de votre séjour.
Veuillez accepter mes excuses pour ne pas avoir su répondre à vos souhaits.

Cependant, je vous rassure, La Cheneaudière est membre de l'association des Relais & Châteaux depuis 1975, et nos standards sont contrôlés très régulièrement par cette même association.

Nous espérons cependant que vous saurez nous donner une seconde chance et que nous aurons le plaisir de vous accueillir à nouveau à La Cheneaudière.
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1,922 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
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English first
Mexico City, Mexico
1 review
5 of 5 bubbles Reviewed 10 June 2013

Room with terrase was nice, bathroom a bit uncomfortable because of step on floor, but everything nice and clean, with good towels. Bed very comfortable. Furniture a bit of the old style, small TV. We drove around the country side and into Obernai, fantastic scenery beautiful woods and the Vosgues mountains.
The food, wine and service for dinner were great and we also had a very pleasant breakfast with very good buffet.
It is good that the hostellerie supports the local but I believe there was bit too much emphasis on selling local products.
The hotel lady owner was there, smiling and happy to chat with us.
A very enjoyable stay, too bad we are too far to visit more frequently

  • Stayed June 2013, travelled as a couple
    • Value
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Helpful?
Thank GUILLERMO A L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 21 June 2013
Google Translation
Nous sommes ravis de lire votre satisfaction. Grand merci à vous !
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Bern, Switzerland
Level Contributor
448 reviews
110 hotel reviews
common_n_hotel_reviews_1bd8 492 helpful votes
5 of 5 bubbles Reviewed 2 June 2013

The HOSTELLERIE and Spa is quiet easy to find. As you arrive in the small and peaceful village of Colroy-la-Roche, someone cannot miss the many signs directing you to this pearl in the vallée de la Bruche surrounded by forests.

As we entered the property, we immediately found a place for our vehicle in the video surveyed parking. We walked up to the entrance and noticed the construction site on the right hand side of the main house. The new Spa has taken shape, since the last time I was here but due to our extraordinary long and very cold winter 2012-2013, all works have been delayed.
But believe me, don’t worry about it.
Firstly a multitude of signs apologises for the inconveniences and then the staff and the management do everything possible to make your stay as nice as possible. We did not find the building-works disturbing us in any way. In the contrary, we find it very nice to see that rooms are being renovated and this Spa will definitely add value to the property.
The biggest activities are reaching to their ends and the landscaping is already completed. Now, we all wait for warmer temperatures to see the first spring flowers and the grass to grow.

As from the entrance, the first contacts with the staff, via the reception, the corridors into your room, the attention to details is amazing. Immediately, we felt welcomed.
We were offered to carry our luggage, we were accompanied into our room and all appliances and functions were explained. The room had a very nice size, was clean, each thing had its place and nothing was missing. We noticed the difference between Hotel and HOSTELLERIE.

While I had a swim and appreciated the warm Jacuzzi, my wife had a massage in one of the silent rooms that she enjoyed fully. We noticed a few stains and little things but nothing disturbing, unclean or valuable to criticize. In any way, as said this part of the building will disappear soon to make place for the new Spa with 1'900m² over four levels.
We can’t wait and definitely look forward to this.

New are the Swiss electro powered bikes, it’s easy and something not to miss on a sunny day.

Every evening, we were escorted to our reserved table in the attractive restaurant. Their again, very nice setting with great attention to details and clean.

The sommelier knows his job and you can trust him 100%. Tell him exactly what you' de like, what you are choosing to eat and he will get you a bottle of wine that most probably will stay in your mind and make you come back for more.

To the meals; We don’t belong, as reported on the radio last week, to the kind of people that thinks that pastas grows on tree and that the milk comes from supermarkets.

In the kitchen at La Cheneaudière, you’ll find something that most humans have forgotten: State of the Art and Heart cooking as in grandmother's times.
The chief cook has a passion to honour local farmers with their local products; Local meaning within a perimeter of a few kilometres, he knows each one personally and visits them on a regular basis to share ideas, checks their products and to develop joint ventures with them.
That means that all ingredients are bought locally according to the season. Every product is clearly declared with the name and the village of the supplier. It is his way to help local farmers and to "take and give" into this region.
In a way, I admire people that show endless dedication, experience and skills.
For me, it is a MUST to slowly have breakfast and dinner at la Cheneaudière, to enjoy their slow food, to taste local cheese, to discover forgotten vegetables and to taste natural, organic, true food without colouring, E-numbers and flavour enhancers.
I can only suggest trying it out, to look, to taste and to ask questions, you will be surprised and if you are sensitive enough you might discover something about food and yourself.
I nearly forgot, while you there, visit the herbs garden.

The price is indeed above the average but is justified for the quality, the services, the security and of course the just over fifty lovely staff and management that takes care for the soon close to forty rooms and suites.

Room Tip: Any room has something nice and all are very quiet.
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank WatchFox
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 21 June 2013
Google Translation
Nous vous remercions sincèrement pour avoir partagé votre ressenti. C'est une très belle récompense pour toute notre équipe... Grand merci !
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Darmstadt, Germany
1 review
4 of 5 bubbles Reviewed 5 May 2013

Me and my husband stopped by for one night. The hotel was very nice, the restaurant was excellent .The spa was small and old fashion, only a small sauna, which was off (you needed to ask for it to be turned on in advance if you wanted to use it). The spa water was not warm enough. They are building a new spa zone (which by the way, they forgot to mention when we booked, thank god that it was a free day and they were not working..) , hopefully it will improve. Otherwise a very nice place for a couple romantic stay. I will surely come back.

  • Stayed May 2013, travelled as a couple
    • Value
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Helpful?
Thank diupero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 21 June 2013
Google Translation
Un grand merci d'avoir fait part de votre experience qualifiée de réussie. Nous sommes heureux d'avoir pu vous satisfaire.
Je souhaite cependant rectifier un point important. En effet, nous précisons dans toutes les confirmations de reservation que nous avons entamé des travaux. Cependant, tout est fait pour préserver la quiétude de chacun de nos clients.

Nous nous réjouissons de pouvoir vous faire découvrir très bientôt votre nouveau Nature-Spa...
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Lausanne, Switzerland
Level Contributor
32 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
3 of 5 bubbles Reviewed 2 May 2013

Globally the hotel was good.

Though, there seemed to be some heating problems:
- the hottub was cold
- in the bathroom, it was way too warm (and impossible to change the temperature)

Sauna: small and beside the pool (no privacy: you can hear people talking around the pool)

I found some points a little bit kitchy:
-the hotel is pretty big and there is something to sell at every corner
-singing birds CD during breakfast

  • Stayed December 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Swisstraveler86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 4 May 2013
Google Translation
Un tout grand merci à vous pour vos encouragements.

J'ai bien pris en compte vos remarques sur le chauffage. Je suis désolé pour les désagréments. cependant, nous n'avons pas connu de soucis de chauffage dans la maison lors de votre séjour.

Nous sommes conscients que l'espace Piscine actuel de 400 m2 est aujourd'hui limité en taille. Vous allez très bientôt découvrir le nouveau Nature-Spa qui offrira un total de 1900 m2 de détente.

A très bientôt le plaisir de vous accueillir à La Cheneaudière.
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Paris, France
Level Contributor
125 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed 1 May 2013

I selected La Cheneaudiere because of its Tripadvisor award and nomination among the France top 10. I expected more than excellent service, great food and quiet and comfortable rooms, good view, good location and nice pool, as many provincial luxury hotels in France have it. I expected charm, elegance, style, or at least that chic rusticity some country inns have. It has none. The hotel decoration is ugly, a mix match of brownish hues, the 70s meet some sad attempt to modern standardized design. In the room, plush (!) coverlet and a floor-to-ceiling "scenic" carpet on a wall (ouch! eyesore). I expected lavish toiletries, not a wall dispenser of all-in-one soap/shampoo (and no conditioner). I expected in-room kettle and complimentary water, or at least a welcome bottle of wine/fruits/sweets. Nothing. I expected to find a lounge or a place to relax and meet friends in comfortable seats, perhaps with a fireplace or a view (or both). Nothing like that. Only a sad bar area, with most uncomfortable seats ( half the seats are very low benches and stools) separated from the corridor by a black half-wall. To me, although still a very good hotel it doesn't deserve to be in top 10 French hotels. That said, go for the location in the Vosges forest, and the extraordinary food served by the restaurant (the breakfast is top too).

Room Tip: Our room had a nice balcony overseeing the garden and village.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
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Helpful?
Thank Sylvie S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 4 May 2013
Google Translation
Je vous remercie de nous faire part de vos impressions suite à votre passage à La Cheneaudière. Un grand merci également pour tous vos encouragements.

Je suis désolé de constater que vous n'avez pas apprécié le style de décoration de votre chambre et de l'hôtel en général. Pourtant, tout l’hôtel à été rénové et votre chambre 26 était encore en travaux il y a 2 mois. L’appréciation du style en général est subjectif ; je peux comprendre qu’il ne soit pas à votre goût, mais il y a peut-être d’autres personnes qui l’aiment.

Nous avons fait le choix d une démarche écologique dans l'exploitation quotidienne de La Cheneaudiere dès que nous en avons la possibilité. Cela passe par l achat des matières premières en cuisine dans des lieux de production au plus près de l hôtel, d ampoules à économie d énergie, de lessive écologique mais également par un effort sur la réduction des déchets. Ainsi, plutôt que de jeter tous les jours des savonnettes ou shampoings individuels à peine consommés, non préférons proposer des distributeurs de savon-shampoing. Ce produit est bio et est approuvé par l'association des Relais & Châteaux (le logo se trouve sur l étiquette). Sur demande, nous continuons a proposer des kits de rasage, dentaire ou autres nécessaires de toilette.

Enfin, nous ne disposons effectivement pas d'eau ou de fruits dans les chambres à l'arrivée; Nous préférons offrir à tous nos clients un buffet d'accueil composé de boissons chaudes et froides, de pâtisseries maison et de fruits. Ce buffet disponible tout l'après-midi est proposé dans la véranda et permet ainsi de faire éventuellement connaissance avec d'autres clients, ce qui d'après votre témoignage vous tient particulièrement à cœur.

La Cheneaudière a été élue 3ième meilleur hôtel de France pour 2013 par le site Tripadvisor. Nous sommes d'autant plus fiers que cette distinction n'a pas été attribuée par un jury mais bel et bien par les voyageurs eux-même.

Nous restons cependant très heureux d’avoir pu vous satisfaire malgré votre remarque.
Toute notre équipe travaille quotidiennement au bien-être de nos clients. Nous y mettons toute notre énergie et la satisfaction de nos clients est notre récompense.
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Strasbourg, France
Level Contributor
84 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
5 of 5 bubbles Reviewed 7 April 2013

Lost in the middle of nowhere in a Vosges valley it's the place to be if you are looking for fine food , excellent accomodation and warm welcome .
On a short mid-week visit we were warmly welcome with a glass of sparkling wine , buns and a variety of warm local drinks .The room was spacy with all possible amenities and with a view overlooking the village .I enjoyed the small swimming pool , the jacuzzi and the sauna bath .
We dined at the restaurant and we enjoyed the fine food ,the attentive service and the sophisticated setting . After a very quiet night breakfast was gorgeous with all you expect in such a luxury place .
We can only recommend this luxury hotel .

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank tantvalacruchealeau
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
jeanrenegrau, Directeur général at Hostellerie La Cheneaudiere - Relais & Chateaux, responded to this review, 4 May 2013
Google Translation
Un très grand merci à vous pour ces encouragements !
A très bientôt...
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Additional Information about Hostellerie La Cheneaudiere - Relais & Chateaux

Property: Hostellerie La Cheneaudiere - Relais & Chateaux
Address: 3 rue du Vieux Moulin, 67420 Colroy la Roche, France
Region: France > Grand Est > Bas-Rhin > Colroy la Roche
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Colroy la Roche
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Hostellerie La Cheneaudiere - Relais & Chateaux 4*
Number of rooms: 38
Official Description (provided by the hotel):
In the respect of family traditions, Mireille FRANCOIS and her son Nicolas DECKER are your hosts today. This 38-room charming house, located between Strasbourg and Colmar, welcomes you warmly for a peaceful and gourmet stay, true to the spirit of the Relais & Chateaux. Enjoy our fine-dining, innovative yet generous cuisine... La Cheneaudiere also features a 2,000 sq. m. SPA featuring state of the art facilities such as 3 pools, 4 saunas, 1 beehive steam room, a wood-bath, a micro-bubbling beach, a sensory shower walk... Discover the unique ambiance surrounding you: water, air, light ... ... more   less 
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Also Known As:
Hostellerie La Cheneaudiere - Relais And Chateaux
Hostellerie La Cheneaudiere - Relais & Chateaux Hotel Colroy La Roche
Hostellerie La Cheneaudiere Colroy Roche
Hostellerie La Cheneaudiere - Relais & Chateaux Colroy La Roche, France - Alsace

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