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Bichon

Unfortunate circumstances but great hotel

5.0 of 5 bubblesReviewed 22 Mar 2024via mobile
I was there during the boot room fire, I thought the staff handlers it brilliantly.

We were awoken and moved next door to the bar/bowling alley in a private room in the back. The bowling alley stayed open long after closing to accommodate us. The fire was due to an electrical fault with the boot warmer and I can't blame the hotel for this. It seemed to be a freak accident.

They kept us informed throughout the process with updates every 30minutes. It is a terrible situation so I can understand why some other people give bad reviews for their stats but I think the hotel is not to blame. They are refunding us for the night of the fire, all drinks and meals. They replaced our ski rentals for free and are dealing with the ski shops directly for the insurance regarding the damaged ski rental. They gave me a ski pass for free the day we were leaving so I could do a bit extra skiing.

The staff were incredible, the man on the desk during the night of the fire ran up and knocked on every single door.
Jennifer, the manager, was really great in sorting out damaged items and reassuring us that we will receive compensation.

A lot of guests were rude to the staff who are not to blame in this situation. Yes it's a terrible thing to have happen on your holiday but it's just a freak event and it was handled as well as it could have been.

As for the hotel, the rooms are incredibly clean and well maintained. This spa is lovely, it's really cosy and located perfectly for ski in ski out and also near restaurants for the evening.

My only complaint would be the food but I'm a vegetarian with allergies so Alpine/French food is never that suited to me. There were options available though and everyone else loved the restaurant 'Les Enfants Terribles' and other guests who went also said it was great.
Date of stay: March 2024
Trip type: Travelled as a couple
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Reviews (297)
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All reviews half board recommend this hotel hot tub ski shop ski hotel days skiing boot warmers good size ski trip spa festival upstairs
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Reviewed 20 March 2024

We were evacuated from hotel in the middle of the night due to a fire in the boot room, and then spent most of the night on the cold floor in a neighboring bowling alley with very poor updates from the hotel management, and without any compensation, sympathy or apology on checkout.

Date of stay: March 2024
  • Trip type: Travelled as a couple
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Thank hedders1969
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 19 March 2024

Myself and two friends had a wonderful stay at Hotel des Dromonts. This is the 5th time we have stayed at the hotel. The staff were friendly and welcoming. It's a great location for our skiing vacation and we look to going back in 2025!

Date of stay: March 2024
    • Value
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Review collected in partnership with this hotel
Thank paulbrown2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 27 January 2024

Just returned from a special Birthday ski weekend with 9 pals at Hotel Des Dromonts nd so glad I booked us the hotel.

From the moment we checked in to the we left the staff were so accommodating.

The 1970s style lobby and reception feel was such a chilled place to hang out after skiing .

The modern spa and outdoor jacuzzi were a great place to recuperate with your friends.

The food at both restaurants catered for all our various dietary requirements and was of a high standard. With their being 10 of us it made so much sense to book half-board as it meant we didn't have to book restaurants in the village and represented sich good value.

The rooms were high standard with a walk in shower and free standing bath in middle of room, nice touch but with our set up didn't really get used😂

Having a ski hire shop next door and offering a hotel discount was a no brainer.

The whole town of Avoriaz is ski in ski out so whilst technically the hotel is, and you are on a slope for ski out;you do need to walk a little with your skis to ski in at the end of the day but all the fun of the experience.

No real need for us to leave the hotel but if you want to there's a pool/bowling bar opposite that closes at 2am or its a short walk in to town.

Oh and the alpine breakfasts are great too with a wide choice of hot and cold foods.

I will definitely will be back with friends and family.

Date of stay: January 2024
    • Value
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Review collected in partnership with this hotel
Thank Darryl C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 16 January 2024

A very special hotel and staff, we were well looked after from start to finish. The hotel had everything we needed, the location was excellent, breakfast was amazing. Skiing was effortless with ski in and out with a perfect boot room. The only down side of the hotel was the noise in the bar opposite, it was loud until the early hours with people outside. Not the hotels fault at all, but it wasn’t good.

Room tip: Ask the staff if you need anything, visit the festival restaurant and bar area.
Date of stay: January 2024
  • Trip type: Travelled with family
    • Value
    • Location
    • Service
Thank katyppowell
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 December 2023 via mobile

This is a excellent hotel, especially if you are looking for a ski-in/ski-out stay. The staff are really friendly and make you feel very welcome. Both restaurants in the hotel serve lovely food, make sure you book in advance if you are staying half board to guarantee a table as they can get quite busy. We stayed here over Christmas and hotel certainly made our stay perfect!

Date of stay: December 2023
Trip type: Travelled as a couple
Thank George B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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