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“Only go to Club Med if traveling with school age kids”
Review of Club Med Avoriaz

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Club Med Avoriaz
Ranked #1 of 4 Hotels in Avoriaz
Certificate of Excellence
GreenLeadersBronze level
Level Contributor
107 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Only go to Club Med if traveling with school age kids”
Reviewed 4 September 2013

This was our 6 th time to Avoriaz Club Med BUT the only time during School Holidays. From the minute we arrived until we left, the place was chaotic, especially in the Restaurant which is more like a school refectory.
At reception, no one has time for you. We specifically requested Rooms on the same floor in our booking but our rooms were all over the place. Our Group of 6 were all assigned rooms with bathrooms for people with disability - this means that the bedroom was even smaller than the regular rooms which are already tiny. These bedrooms are to be avoided.
However it is clear that Club Med has decided to change directions and this is reflected in the lack of management supervision and lower level of customer service.
We won't be returning to Club Med Avoriaz.

Room Tip: 1) Make sure that you get a room overlooking the slopes. 2) Ask NOT TO BE GIVEN a room with bathro...
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  • Stayed February 2013, travelled with family
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Helpful?
Thank Mark V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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england
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 22 May 2013

Stayed here the first week of April with a group of 25 family and friends.
We are all skiers and have been to many different resorts and hotels and you get what you pay for with Club Med. This is a 3* and I have to say along with I am sure most of our group that nothing dissapointed us. The food and drink was excellent, far better than we expected. The service could have been better but it was the end of the season so I guess staff were tired and pretty fed up with guests moaning all the time. Rooms are typical of a 3*, clean, compact, warm and have what you need. We never booked our ski equipment through the hotel but got a deal with a local shop in resort prior to arriving. The first day on any ski holiday is always a nightmare so having learnt that before we had no problems with this at all. I cannot believe that people moan about such trivial things, if you have a problem in resort talk to the Club Med manager that is what they are there for, we found Johhny approachable at all times and for the most he satisfied any issues we had. We did have a problem with an item being lost and that is being investigated still. All in all this is a great hotel in a great resort for a fantastic price. As with all holidays you get what you pay for.

Room Tip: Close your curtains if you dont like people looking in your rooms if you have rooms facing the chair...
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  • Stayed April 2013, travelled with friends
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Helpful?
5 Thank lorinick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Auckland Region, New Zealand
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2013

My holiday started with a short drive from Geneva of about 2 hours. It was snowing lightly the day I arrived, with blue skies and it was a beautiful sunny day. First impressions walking into the Club Med here in Avoriaz were not so great. The first ground was simply elevators, it was stifling hot and stank a little of rot and mildew. There was a line to get into the elevator to get to the reception but hot chocolates were on hand! There were however 5 GO staff ready to help including the Chef Du Village. We promptly had our ski passes for a week after a few deliberations (the usual with club med) and were whisked off to our rooms. Yes the rooms were small but it is a ski resort, and ski resorts are notorious for this so i was expecting it. They were however warm and very clean! What I found odd was that the GO's live in rooms just across the corridor from us on most levels. The next day however was straight into ski and it was great! you select what level you are around, they sign your name up and all you do is pop on our skis and head outside, with your skis on where your instructor for the week will kindly greet you. You are in small groups of about 5 - 10 people which is just perfect and you have all the opportunity to meet people. The restaurant was great with delicious hot food. GO's were always helpful and if you want to meet new people club med is the place to be! Notice how most of the tables in the restaurant are 8 seater tables and people will generally come and sit with you! It's a great opportunity to meet new people! The hotel was a little run down yes, and the paint was orange... but if you love skiing and meeting new people, This is the place to be! If you're boring and don't like socializing reconsider. If you come to a ski resort and expect to spend a lot of your time not skiing well you may be disappointed, but then again why would you come to a fantastic ski resort and not make the most of these beautiful ski fields!

Room Tip: Try to get rooms on the front of the building, that way you face the beautiful views! of you're...
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  • Stayed January 2013, travelled with family
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Helpful?
1 Thank Thetravela
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Brighton
Level Contributor
67 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 17 April 2013

Easier to just to list just how bad this hotel was really.

Arrived at village to be told not enough room in tiny little snow mobile for us all so whoever had not got on had to find their own way to hotel.

Small poky dirty room. (enough said)

Given a room which had a chair lift outside where everyone can look in as they slowly go past.

Tired looking hotel which had a real old fashioned Butlins feel to it.

I can't describe how bad the food was and how inedible it was at times being so overcooked. This really is like the cheapest canteen food you can find. We gave up eating there most meal times as it's actually quite stressful to fight the crowds for the one or two dishes that might be ok to eat. Breakfast was ok as they couldn't get Alpen wrong. Watching the crowds surge towards plates of pastries or biscuits left out for snacks in the bar is just embarrassing.

Around 6 staff gather at the bottom of the stairs to welcome guests who then have to find a clean table to sit at. Why the staff could't help out is a mystery.

The ski room is chaos, tiny and totally inadequate for the large groups arriving daily.

We missed out on a half a days lesson due to staff repeatedly telling us to wait in the wrong place for our lesson. Luckily the instructor was amazing but he was also embarrassed at how the hotel could be so incompetent. What was annoying was that it could have taken one member of staff to just take us to the area where we would have been learning but no they just kept on giving us inadequate instructions no matter how much we asked them to help us out.

Check to see if any ski vouchers are for the hotel or for the ski hire shop in village. We were directed to the Club Med ski room when we showed reception our voucher. The ski room excepted it too and yet when we checked out we were told that the voucher was for the town centre shop. This meant we were charged another 300 euro for ski equipment. They refused to deal with this at the hotel and also tried to charge us for the ski passes we had handed back but not logged we had.

On return the hotel wasn't in contact with the coach so we were dropped off in -10 plus temp to be told when there that the coach had been delayed. Left in the early morning freezing cold for ages until it arrived. Surely it's not too much to ask to know when the coach is nearby so guests are not left to freeze outside?

Dealing with the head of club meds customer service on return was just painful too, even our tour company was annoyed at how they responded to our complaints. In other words pretty much ignored or blamed for what went wrong.

I haven't had to write a negative review before as this is my first real nasty hotel experience. I would never stay with this hotel group ever again. The club med customer manager could have put this right with a decent apology but he couldn't be bothered.

Were there any positives? The resort was amazing and the restaurants we discovered due to having to eat out were stunning too but we were lucky to have the budget to do so.

Room Tip: If you do decide to stay here, check if your room is facing the ski lift, not good unless into be wa...
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  • Stayed January 2013, travelled as a couple
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Helpful?
9 Thank Fyrebird
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshire UK
Level Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed 10 April 2013 via mobile

We have stayed at several club meds - peisey x 2, La Plagne x 2, Tignes x 1, out of them all this was my least favourite hotel, but that was to be expected as it was a 3 tridents compared to 4 tridents. Having said that the village was my favourite, it was very pretty and lovely to have a walk into (few minutes from the hotel).
The food was not a scratch on Peisey and neither were the rooms but then again it was cheaper and rated accordingly.
Having said that we had a great holiday and met some lovely people, my 13 and 9 year olds had a great time.
To actually get onto the slope was a bit of a pain as although you could ski from the door it was a bit flat so you had to push yourself along for 10 minutes. You could ski straight back (once you get used to the place where you turn off, , which is a small turn and can be easily missed).
We general hire the children's ski equipment from the hotel but as the village was so close we walked into the village and saved over 100 euros, would definitely recomend that as it was no hassle at all.
Skiing was fab, lots of snow and not enough sun but you can't always have everything.
I wasn't disappointed as you can't pay for 3 trident and expect the same as 4 trident. Would definite love to go to the village again but not sure I'd come to this club med again. It wasn't bad though so of you are going you will have a great time. Feel free to ask if I can be of any assistance

  • Stayed February 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mum-with-family
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
England
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 April 2013

We stayed at Club Med Avoriaz over Easter week. On arrival at the resort, we were greeted by friendly staff who helped load the luggage into a waiting snow cat. This then transported us to the hotel.
It was about 11 o clock am and our rooms were ready for us. Checking in was brilliant.
The rooms are quite small. We had two, with an interconnecting door. Very clean and everything worked. Had lunch in the buffet, got ski gear and pottered about.
Wifi costs 20 euros for the week which wasn't bad really.
The all inclusive is very good. Saves a fortune, though does mean you tend to meet back after lessons for lunch rather than dine out.
The dinner is buffet, which is what it is really. I'm not a big fan, but it was good food, quite varied and well done, including cheese etc.
The staff are very helpful. Kids club was well managed. A few tears but well handled.
In the evening there is a show put on, which we didn't see lots of, but looked fun.
All in all it was very good. First time for us and we would go again.
Possibly favours older children as going to bed early with 4,5,6 year olds is a bit restrictive. Chalets are better for that..

Any advice:
probably hire your gear from the hotel. It's good quality and easier
The ski lessons are included. Plan to do mornings and do your own thing in the PM. Otherwise you feel you've missed 'your time'
Get your kids involved in the club activities, they'll like it
Prepare for French 'queuing' at dinner....
Don't expect to lose weight. You won't.
Look out for johnny. He's very good at what he does and good fun too. His team are very good and can make a big difference to your week.

Room Tip: Choose a mountain view. It's very nice.
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  • Stayed March 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Miniroll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Scotland
Level Contributor
43 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed 7 April 2013

Just back home from a fabulous week at the Club Med Avoriaz. I booked this ski resort based on the recommendation of another Trip Advisor review. The next thing I write will be an email to thank her for some great advice!

Travelling as single parent with a lively youngster isnt always easy. However, it became very clear very quickly that I should have no concerns at all. The mini club is incredibly well run with staff knowing my son within a couple of hours of our arrival. There are literally hundreds of kids there so there are plenty of opportunities for you little ones to make plenty of friends.

Arrival at the hotel is fraught, and what I imagined people went through when joining in the army years ago! Stand here, queue there, be here at that time etc... all when what you really want to do is get to your room. Still, bear with it because what you learn at the orientation meetings etc will be invaluable through the week.

The Club Med has a close association with ESF (Ecole Du Ski Francaise) and sometimes its hard to tell where Club Med staff end and ESF begins. This makes for a seamless relationship between the two and I have to say the instructors are superb. Lessons are twice a day for everyone but dont let this put you off- its really worth it. (Hat tip here to my instructor Didier who was absolutely superb from start to finish!) My son had never put on skis before and was skiing blue runs with parallel turns within four days! I even skied the black World Cup Downhill Run under Didier's expert tutelage.

Avoriaz is totally traffic free and 100% ski in/ ski out, again making it safe for kids. However, apart from the skiing there is very little reason to leave the hotel, there is simply too much going on.

The rooms are a bit small and the corridors are past it, but so what. The food is great, the drinks are fab, entertainment is cheesy. But the skiing is superb. Go - you will make some great friends while youre there. I will be booking it again for next Easter!

Room Tip: My room was next to the lift and it could be noisy with people going back to their rooms at night. H...
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  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jamie1732
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Club Med Avoriaz

Property: Club Med Avoriaz
Address: Club Med Avoriaz, 74110 Avoriaz, Morzine, France
Phone Number:
Region: France > Auvergne-Rhone-Alpes > Haute-Savoie > Morzine > Avoriaz
Amenities:
Restaurant Ski-In / Ski-Out Suites
Hotel Style:
Ranked #1 of 4 Hotels in Avoriaz
Price Range (Based on Average Rates): ££££
Hotel Class:3 star — Club Med Avoriaz 3*
Number of rooms: 248
Official Description (provided by the hotel):
Set above the clouds at 1800 metres, Avoriaz seems to melt into the snowy mountainside and the steep cliffs, and wears its authentic look with pride. The white paradise reaches right into the busy little streets where horse-drawn sleighs go by. In the traditional mountain style of wooden chalets, this Club Med Village is decorated to create a warm, cosy atmosphere. The ski domain starts right in the heart of the pedestrianized resort, so sporting families can enjoy gliding over the snow. ... more   less 
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Also Known As:
Club Med Avoriaz Hotel Avoriaz
Avoriaz Club Med

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