I feel compelled to write my first trip advisor review upon return 2 weeks ago from the worst hotel experience ever! Having travelled regularly with Crystal and generally been very happy with the service, I cannot fathom why the Hotel Le Vancouver at La Plagne Soleil continues to be included within their brochure. The company is fully aware of the level of client dissatisfaction through ongoing complaints, which the poor reps are constantly fielding.
It was like being in the sitcom, Faulty Towers, without the laughs! It felt as if the hotel was being run on a tight budget to keep it solvent. There was no safe in the room for passports and valuables and although advertised as ski in, ski out it hotel it wasn’t that simple. The badly signed access to the slopes took us half the week to discover and was across the hotel’s underground car park and out through the sister hotel, Le Sun Valley. I finally flipped after 3 days without hot water even on returning to the hotel at 5.30, which was easily remedied by turning up the thermostatic control! The hotel also ran out of pillows, was reluctant to provide a second loo roll, failed to replace dirty towels and provided the most unappetising and a limited selection of food at both breakfast and dinner that I have ever experienced in all the years of travelling with Crystal. There was nothing to look forward to on returning to the hotel of an evening!
The staff were rude and untrained in customer care and the restaurant (approx 120 covers) was understaffed, which led to delays of over an hour in getting seated let alone served at dinner. There was no water at breakfast and only Liptons tea bags, sachets of hot chocolate and filter coffee. The 3 course set menu was hugely disappointing and although there was an a la carte menu it was on a need to know basis, ie the staff knew but were reluctant to tell the clients. It wasn’t a bad miss as the choice wasn’t inspiring including such French dishes as cheese and tomato pizza, carbonara and spaghetti bolognaise! A hint of sarcasm may be detected here. Desserts included fruit salad and ice cream!
Service was disorganised with clients being offered dessert before they’d had their main and drinks they hadn’t even ordered. There was no salad bar and the staff were more intent on setting the tables for the next meal than serving. On average our meals took up to 3 hours and on New Year’s eve meant we were unable to get to Plagne Bellcotte to see in the new year.
Having said all that La Plagne is a great set of resorts which are well connected. The Cap du Nord bar located in the centre of Soleil is lovely, as is the restaurant Au Coin du Feu above it, which we ate at on our last night having had enough of the hotel. Scotties in La Plagne Centre serves amazing chilli nachos and burgers. Well worth a visit for lunch. And if you love your skiing, get a discovery pass which allows a days skiing over in Les Arcs.
This wasn’t a cheap holiday and I believe it is unfair for Crystal to expect the local reps to have to continually deal with the level of complaints they obviously receive when the hotel is not up to Crystal’s usual standard. Please remove it from your brochure and save a lot of disappointment!
- Official Description (provided by the hotel):
- The Hotel Vancouver is situated right on the Plagne Soleil pistes at an altitude of 2050 m. Its ideal situation enables you to ski to and from the hotel to reach the Paradiski area (425 km of pistes).You will be enchanted by the welcoming atmosphere of this hotel and by the high level of comfort in its bedrooms. All the shops are close to the hotel.The Hotel Vancouver offers quality facilities including entry to the indoor heated swimming pool. ... more less
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