Under no circumstances should you consider a ski holiday at this accommodation, nor with this company (Snowfox). Also, be very careful about the agent you book your accommodation through. We booked our holiday through skiline.co.uk and although they are an ABTA member, our actual holiday contract turned out to be with Snowfox, who are not affiliated to ABTA – hence no protection.
Snowfox sublets these chalets from Eurogroup. They also have a large hotel (Hotel Rhodedendron) in Plagne 1800. Our chalet was absolutely dismal. Among the many faults were the following:
Dirty - months of dust and grime on most walls, floors and surfaces and a used sanitary towel on a bedroom floor
No hot water for the whole week.
The downstairs bathroom and WC had flooded and were unusable for the holiday(2 bedrooms on this floor).
Broken heaters in the downstairs bedroom - so there was no heat ng in the rooms for 2 days until Snowfox arranged for a couple of portable heaters
No DVD as promised until Snowfox arranged for one again 2 days later
Mice – dead and alive on the groundfloor area where we had to keep our ski boots, goggles, gloves, hats, etc.
In addition to the chalet being in an appalling state, the chalet maid service was also terrible. Our chalet maid was actually a cleaner from the hotel who had just arrived, had no training in being chalet maid and was totally overwhelmed by the situation and her job. She arrived at the chalet ½ hour before we did, saw that it was total chaos, and had no idea about what to do.
Snowfox is run by Mino and Camilla, who have to be the most disorganized managers we have ever had the misfortune to deal with. Throughout the entire week, neither of them ever came to the chalet to see the problems, despite our repeated requests. The ‘helpline’ phone number was rarely answered, and calls were never returned. On the few occasions they answered the phone, they were unhelpful, unsympathetic and generally dismissive and rude. They were unable to find alternative accommodation for us (with running water) neither in their hotel in Plagne 1800, nor in any other resort.
This was accommodation and service from hell. We would strongly recommend steering clear of both skiline.co.uk (the booking agent), and especially Snowfox (Mino and Camilla).
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Travel Republic (UK), Priceline, Hotels.com, TripOnline SA, Traveltool, S.L.U., Evoline ltd and HotelQuickly so you can book your Chalets des Alpages reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Eurogroup Chalets Des Alpages Hotel Macot-La-Plagne