As an ex hotel employee, I knew what to expect: the location is amazing - when conditions are right, you can ski right to the bottom step! The hotel is very comfortable, but getting a bit tired in parts. However, the staff this year were some of the best I've encountered. Nothing was too much trouble, and everything was delivered with a smile. The customer service team were great, and the chalet staff were brilliant at meal times (they put up with a lot of banter!). The food was really good this year (some interesting combinations on paper, that really worked on eating!). We really enjoyed ourselves, and would like to thank all the staff for making it a great week!