We returned to the hotel this year after a great holiday there in January 2012. This time, our youngest daughter was about to get her first taste of skiing in Spritelets.
Flight and Transfer were good and good organisation too with the luggage when we arrived.
We were in Paradiski Suite 309 - nice, clean, bright and roomy !
I had called the hotel 3 times starting early December to arrange with the Hotel Manager that we wanted private babysitting in our room every night, as the baby listening service does not suit our 2 young children (it worked great for us in 2012 and was arranged before we arrived at the hotel). However, this year, having been told over the phone by the Manager that it would be all sorted when we arrived, it wasn't. The hotel childcare staff knew nothing about it and it was then a mad panic to arrange something at short notice for the first night. Then on the second tea time, we asked 'who was sitting tonight' to which we received a reply 'Oh I've forgotten about that - I'll try and sort something now' ..... not a great start really !!
Spritelets was OK for our daughter, and even though Esprit say that its better to teach the young ones in the afternoon when it's warmer, I tend to disagree, as anyone with a 3 year old knows, they have far more energy in the mornings and are a little more tired in the afternoons. Maybe this is something that Esprit should bear in mind as we ended up paying for additional private lessons earlier in the days to keep our daughter interested and enjoy the skiing experience instead of being shattered and overtired during the lessons.
Food was good - although I think that the hotel must have bought a huge consignment of carrots !!
Not so keen this year on the wine being removed from the tables, whether you'd finished the bottle or not .......... this was the general rule of thought among all the guests and I hope that this policy gets changed as it's not what you would expect from a 'top rated hotel'
The pool was much colder this year - especially when taking young children in. Lats year it was very pleasantly warm, but it's been turned down a few degrees !!
My main concern, and I won't mention an actual name, was High Tea. Thankfully our daughter was a little clingy and we ended up going into high tea with her (when it actually wasn;t encouraged by the childcare staff). Anyway, there was one childcare staff controlling each table with approx 6/7 kids. On one occasion, I was stood by the table as the 3 year olds were served a dish of spaghetti bolognese. My daughter immediately asked if I would cut the spaghetti up for her so she could eat it easily with her spoon. (This you would expect with 3 year olds) - however, then 3 of the other children asked me the same, so I cut theirs up too. I could not reach the other childrens meals as they were all in a booth. The childcare girl just sat there, as if she were in another world. Had I not been there, I honestly don't think she'd have lifted a finger and the children simply would not have eaten ..... I was very disappointed and glad that I had been there. I then went into every high tea for the rest of the week to make sure that my child actually ate something.
Overall, not as good as 2012. Conditions were excellent, but I think that it clearly shows that although it is an exceptionally nice modern hotel, it all is dependent on what staff are there.
Commendations - Michaela / Megan / Rachel in Childcare .... Jessica the Bar Manager and Cayley the Assistant Hotel Manager.
- Also Known As:
- Des Deux Domaines Hotel