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“Excellent hotel”

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Les Clarines Residence and Spa
Certificate of Excellence
Reviewed 20 July 2014

Very nice hotel, very well located below the village, main shopping area is 5 minutes walk and then 1 short cable car ride. Ski slopes are 2 minutes walk (just through the square amid the hotel) hotel can be easily reached from the slopes. Nice pool and fitness area.

Room Tip: Some of god rooms/ apartments are in outer buildings, far away from parking.
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  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Service
2  Thank UnknownAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Directeur général at Les Clarines Residence and Spa, responded to this reviewResponded 26 July 2014
Google Translation

Madame, Monsieur, bonjour,

Je vous remercie pour votre avis déposé sur le site Trip advisor.
Ce commentaire est très apprécié par l'ensemble de l'équipe.
Elle donne motivation à chacun de mes collaborateurs dont l'objectif est votre entière satisfaction.
Nous espérons vous accueillir prochainement dans notre résidence de la Vallée des Belleville.
Bon été.

Recevez Madame, Monsieur, nos cordiales salutations.

Sébastien CHABERT

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (131)
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15 - 21 of 131 reviews

Reviewed 15 April 2014

We have just returned from a fantastic holiday in Les Menuires. Two families (4 adults 5 children) shared a four bedroom apartment. Plenty of room, very comfortable. The children really enjoyed the pool after a long day skiing. Great location. Highly recommend

  • Stayed: April 2014, travelled with family
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Thank Helend68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Guest,
Following your stay in the residence Les Clarines, we would like to thank you for your feedback on TripAdvisor website.
We work hard each day for making your stay to be as good as you expect.
We thank you for your letter.
Best Regards,
Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 18 March 2014 via mobile

Writing this while relaxing in the lounge of our rented apartment. The service has been nothing but excellent far exceeding my expectations of a self catering holiday. The staff are pleasant and do not mind going out of their way to provide that extra bit of service. The apartment itself is more than adequate for 7 of us and it's location is just a short walk to the slopes. The bedrooms are large, the kitchen while small is well equipped and the dining room and lounge areas provides plenty of space to relax after a day on the slopes. The ski locker is a welcome addition so boards, skis and boots don't need to be brought into the apartment. The apartment also has two large balconies and receives a lot of natural light. The complex has a Jacuzzi, Gym, Steam room and Sauna which are all very clean and staffed. Yes only three laptops/phones can connect at a time to the wifi but I think this is a good thing as we came here to socialise and enjoy our holiday not just to stare at our devices. All in all I'm very impressed with the quality of the facilities and the service. My only complaints are the fact that some of the paths aren't cleared of snow, not a problem if you are wearing sensible footwear and the amount of dog mess although to be fair the hotel does provide bags and signage to pick it up, but this doesn't seem to have much effect on the ignorance of some of the owners.

Stayed: March 2014, travelled with friends
Thank Webberino
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Guest,
Following your stay in the residence Les Clarines, we would like to thank you for your feedback on TripAdvisor website.
We work hard each day for making your stay to be as good as you expect.
We thank you for your letter.
Best Regards,
Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 March 2014

For a hotel/apartment in the price class of Les Clarines, I had expected so much more.
The first thing that I found strange at least was the fact that the hotel only gave 1 WiFi account per 2 persons. We were in a 5 person company, and therefore got only 2 accounts. When asking for extra WiFi accounts, the personnel told me it would cost about 120EUR. I've been in 8EUR/night hostels with better internet facilities.
Other minor but worth-to-mention dissatisfactions were caused by the incomplete and unclear way of showing the way (see pictures), the plastic-kind-of material of the beds that makes you wake up sweating, the insufficient light in the kitchen and the overall appearance in the hotel (minor other downsides: too low temperature in sauna, water in jacuzzi not comfortably warm). I'll also be happy when I'm in a hotel where they don't warn me with large fines if I forget to put the dirty towels in the bathroom after my stay.

The downsides are so annoying, yet so easy to remedy. A hotel like this should be outstanding in it's service, appearance and friendliness, and that's exactly where it falls short.

  • Stayed: March 2014, travelled with family
    • Value
    • Location
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2  Thank Floris46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Guest,
Following your stay in the residence, we would like to thank you for your feedback on TripAdvisor website.
We inform you that the necessary corrective actions have been taken.
We work hard each day for making your next experience with us to be excellent.
Best Regards,
Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 February 2014

This residence offers the convenience of location slopeside and comfortable living in an appart-hotel style. There are no meals available, so one has to eat out and shop locally for fixings such as breakfast and snacks. What I didn't expect was to be turned down for a second roll of toilet paper when ours ran out!. They also didn't understand what a box of Kleenex was and none was either available in the unit or provided when asked for.I was also less than pleased when I lost a room key on the ski hill (my stupidity) and was told that I would need to pay 120 Euros to replace it. Ridiculous. Overall, while the trip was great and the skiing and views superb, I was left with a bitter taste in my mouth that didn't need to be there

  • Stayed: February 2014, travelled with friends
    • Value
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1  Thank Gandalf2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Sir,

We thank you for your feedback on tripadvisor website.
We apologize greatly for the inconvenience and lack of customer service you received during your recent stay in our residence “Les Clarines”.
We inform you that the necessary corrective actions have been taken with the front office & management staff.

Kind Regards,

Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude
Résidence****Les Clarines Les Ménuires

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Reviewed 5 February 2014

Les Clarines. Is a quality apartment complex. The apartments them selves were excellent. Very clear. The staff were friendly and helpfull. Pool area was great but if you want ski in/out it is not what I would call it.
Skiing out is 50m up a small hill to the piste, coming in is about 30m up hill.
The night life in Les Menuires is very limited. A few bars and restaurants. If its Apres Ski that you want i'd go else where. If its self catering or a quiet meal you want then great.

  • Stayed: January 2014, travelled with friends
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    • Service
2  Thank ElvisFan1968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Guest,
Following your stay in the residence, we would like to thank you for your feedback on TripAdvisor website.
We inform you that the necessary corrective actions have been taken with the front office & management staff.
We work hard each day for making your next experience with us to be excellent.
Best Regards,
Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 January 2014

very clean, highly maintained, very well equipped kitchen, fresh baguettes served to your room every morning (extra payment), comfort, nearly ski-in ski-out (0-15 walking distance to the slopes), very nice sauna and pool. What else could you ask for your ski vacation? My only answer is: hotter water in the jacuzzi.

Room Tip: If you're thinking of the 2 bedroom apartments, better ask for one with double bathes & toil...
See more room tips
  • Stayed: January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank dorono
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
sebastienchabert, Manager at Les Clarines Residence and Spa, responded to this reviewResponded 20 May 2014

Dear Guest,
Following your stay in the residence Les Clarines, we would like to thank you for your feedback on TripAdvisor website.
We work hard each day for making your stay to be as good as you expect.
We thank you for your letter.
Best Regards,
Sébastien CHABERT
Directeur de Résidences, Spas d'Altitude

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Les Clarines Residence and Spa

Address: Quartier Preyerand, 73440 Les Menuires, Saint-Martin-de-Belleville, France
Region: France > Auvergne-Rhone-Alpes > Savoie > Saint-Martin-de-Belleville > Les Menuires
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Spa Swimming Pool
Hotel Style:
Ranked #4 of 36 Speciality Lodging in Les Menuires
Price Range: £166 - £565 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Les Clarines Residence and Spa 4*
Number of rooms: 78
Reservation Options:
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Also Known As:
Les Clarines Residence Hotel Les Menuires

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