I was very disappointed the hotel restaurant and found that there was a gross mismatch of style and substance. Service and food was poor for price charged on the night we were there.
The restaurant is very well-appointed with a stylish decor and friendly, well-presented staff. We were seated at a comfortable, barstool-style table. I opted for the buffalo mozzarella starter and the steak main while my dining partner opted for the main of risotto only.
The first warning sign of the poor meal ahead came as a saucer with packet pretzels and crackers was laid down next to some stale baguette from the morning bakery. Baking fresh bread is not difficult and even in a poor quality restaurant I wouldn't expect those mini-pretzels.
I was served my starter at the same time my dining partner was served her main which I see in retrospect was bad timing and destroyed the flow of the meal. My caprese was very basic standard and served with sun dried rather than fresh tomato and a pesto/sundried tomato base. The risotto was, to credit the restaurant fairly, tasty with nicely-balanced flavours.
Once finished my starter the meal was essentially over for my dining partner as she had finished her main. Though my plate was cleared, they left her with her empty plate in front of her while I awaited my main. Once my steak arrived they still failed to clear her empty plate for the remainder of the meal as I ate. Bizarre.
The cut of meat used in my steak was of average/poor quality but cooked as requested. The mushroom sauce had a gelatinous quality and the potatoes ruined by a seared/grilled cabbage leaf on top. At €30, this very average dish represented poor value.
Staff seemed overwhelmed by the number of diners and were running frantically between tables. While employing the crumb remover seen in higher-end restaurants to clear our table, the table next to us were waiting twenty mins after arriving to order. A mismatch of style and substance.
L'atelier seems to have the trimmings of a top-class restaurant (in decor, table setting, price and some of the food presentation). Unfortunately, much of the food plated and important elements of the service did not reach these standards. I would not recommend trying this restaurant.
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