From a 4 star hotel you don't expect the world but you have some expectations. Well, then don't expect those here. Although the rooms are relatively nice, we had a junior suite, they look boring.
The problem is that they are not well designed. For example to get into the shower you have to be slim, otherwise you can't shut the door.
The worst aspect though is the general unfriendliness. Nobody greets or smiles at you. One day we entered the hotel and the three people at the small front desk not even bothered to say good day! Also, although in the end of September it was chilly at night, there was no heating. When we asked we were told that a mysterious Hausmeister would fix it but this never happened.
The general feeling is that they don't look at you as a customer or the management is really not trained.
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