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“Family hotel which is not inclusive of foreign children” 2 of 5 bubbles
Review of Park Hotel Cala di Lepre & Spa

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Park Hotel Cala di Lepre & Spa
Ranked #4 of 17 Hotels in Palau
Certificate of Excellence
Level Contributor
24 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
“Family hotel which is not inclusive of foreign children”
2 of 5 bubbles Reviewed 9 July 2014 via mobile

We chose this hotel as we love the set up- kids club for the kids, buffet is easy for the kids, ideal room setup with the kids in one room and us in the other, pool, beach, and spa. This is a family hotel and the guests we saw without children did not seem very happy.

Upon arriving we loved the place, particularly the entertainment in the evenings. It looked like the staff was good with the children and the kids seemed to be having fun. After 4 days there we realised that it was not as it appears. The mini club staff are not inclusive of foreign children despite speaking multiple languages themselves. My husband is Italian and has always spoken Italian to our children. Our kids were raised abroad and they always answer in English. This did not seem to be an issue on any of our previous visits- in Alassio, Tuscany, and Courmayeur. All with other Italian children and playing on the beach, playground and slopes.

We left our boys (ages 3 and 5) at the mini club and they were very excited to play there. At the end of the day they were quiet but we thought they were tired. That night after dinner I did think it weird when we were speaking with a male staff member of the mini club who kept speaking English when my sons would try to speak Italian to him. A little French boy came over and tried to speak to him and ignored him and was very rude to him in Italian. He did not try to find anyone who could speak French to help him. Later all the children were put on stage while they ran a go-cart race in the amphitheatre. I could see where I was sitting that my boys were hitting each other for about 30 minutes next to the same male staff member who did nothing to stop them.

The next day my boys didn't want to go back but it was raining and there was nothing else to do so we went back. My older son did not want to stay but the lady who runs the mini club (who was very nice) gave him to the same male staff member who was playing football with some boys. My son seemed happy so I left. When I came back my son was not happy and I brought him back to the room and he started crying. He said that the boys and the male staff member pretended he was not there and would not pass the ball to him. When he got the ball they just ignored him and wouldn't play with him. I started to realise that none of the Germans, Swedes and French were leaving their children at the mini club. I also started to notice that the kids that the staff members were playing with were always the same children and that they were not even attempting to include all the children.

That evening there was a pizza party and the mini club staffers dressed up. I stayed with the boys but tried to sit a bit apart to watch what was happening. None of the staffers said hello to them apart from the lady who runs it. None of the children spoke to them either. My sons have never been ignored like that and had spent 5 days at Sa Mandra happily playing with other Italian children and 2 weeks in Alassio playing with other Italian children. When my sons would try to speak to the children they would ignore them. They were assigned yet again to the same male staff member who was dressed as a giraffe who largely ignored them. My children tried to ask him questions in Italian and he answered loudly in very poor English in their faces! I tried to speak to him and he did the same to me. I took them and left. I have never seen anyone paid to work with children be so rude and actively exclude such small children. Children need help in socialising. I believe the children at the mini club were being socialised to include some children and exclude others.

The only reason we stayed here was for the children otherwise we would have stayed somewhere nicer with better food and a better crowd of people. I would not recommend this hotel to anyone with children who are not born to two italian parents in Italy and have always lived in Italy. Even then it is no guarantee.

For people not interested in the mini club here are the pluses and minuses:

Pluses
- the buffet is fine for buffet food
- the pizza (at dinner) is very good
- I like the card system of paying although don't understand why we can't just charge it to the room
- the armchair beds are perfect size for small children and have arm rests so they don't fall out
- the view is beautiful
- the bar at the pool has fresh fruit and fresh fruit drinks (paying)
- the shows at night are great for the kids
- they play live music before dinner


Minuses
- if you have anyone mobility impaired this hotel is a nightmare. Carrying small children or babies is a nightmare depending where your room is located and what you want to do (eat vs beach)
- we rarely took the shuttle as they were never around when we wanted one. They run every 15 min and it takes 10 min to walk.
- the shower is really very poor
- the wifi only works in the reception and you need a ticket which lasts for 20 hours
- the beds are very uncomfortable
- the pool is salt water. My son had never swam in a salt water pool before, swallowed some water and vomited.
- if it rains there is nothing to do

On par would say only stay here if you are a family. If you are a family then take note of what I said about the mini club as the only thing less fun than not having anyone to play with is watching other people having fun who won't acknowledge your existence.

Stayed July 2014
Helpful?
4 Thank Janet Woo C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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634 reviews from our community

Traveller rating
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    34
    19
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Russian first
  • Spanish first
  • Any
English first
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
1 of 5 bubbles Reviewed 21 June 2014

It's hard to imagine how someone can build the most horrible hotel in such an amazing location. We arrived in the middle of the day and tried to have lunch at their big restaurant (buffet style). It was disgusting - the food was full of flys and looked like it was their since morning. We were afraid to get sick and almost didnt eat anything. Later on the reception wanted to charge us 58 Euros for this horrible experience. Overall the staff doesn't care about customers and were not really interested in knowing why did we decide to leave their hotel the day after. All they kept saying was "no refund, no refund so sorry". We lost a lot of money and had really bad experience with the this hotel. would not recommend this to anyone.

  • Stayed June 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
6 Thank Victoria P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dubai, United Arab Emirates
Level Contributor
81 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
5 of 5 bubbles Reviewed 17 June 2014

the place was suggested by friends and we must say that was an amazing surprise and really felt at home. Staff really always go for the extra mile and all of them has been incredibly helpful at every request. Rooms are really nice and also restaurants food is amazing, well done on the buffet! Perfect for families with an amazing Kids Club.
hope to be back there soon!

Room Tip: take the sea view rooms....is really worth it!
See more room tips
  • Stayed June 2014, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Luca B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Haifa, Israel
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 3 November 2013

During the last week of the season we stayed at the hotel. God food, clean rooms, staff helpful. Excursions often cancelled as there are not enough people at this time of year. Beach and beach pool are great. The spa and all facilities including the gym cost extra and spa costs are high. A pleasant stay. For those sensitive to sleep noisy neighbours and hard beds can be troublesome. No tea/coffee in rooms.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Shimmy B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bern, Switzerland
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 31 July 2013

we just spent 10 days in this hotel; while the location truely is amazing, the services in different areas were variing from excellent to sub-zero:

reception
there was not even a "WELCOME" nor a nice "HELLO"! unfriendly staff that give a guest the feeling to be not welcome is the worst. it is difficult to impress a guest after such a start! at departure - after 10 days - we were in touch with 2 very nice ladies, the gentleman are rather rude.

restaurant
the staff there does a great job! compliments! this department knows how important friendlyness is.
the buffet had a large variety of meat, fish, daily different and great deserts. good stuff for this class of a hotel. ask for a table on the terrace! this is the lovelyest spot to enjoy dinner.

pool bar
unfriendly staff! it is never nice for the guest to have the feeling that they talk about their guests behind your back... a no-go! some days there was a teenage waiter - not at all educated and probably earning some holiday money - just RUDE!

fitness
they are charging 10 euro to use the cardio fitness gear - even if you want to do a quick 20 minute run. after complaining that this does not seem to be 4star standard we were invited to use it ONCE for free - which we did not do.

rooms
spacious and nicely located in the park - we had the ones on the top end of the park - just where
the staff parks their cars - so/so.
the cleaning ladies are lovely and do a great job as well - they even wrote a "thank you" card for their tipps!

over all:
the location, how the property is set in the landscape as well as the restaurant makes it - for the money you spend you would exect better! it is the small things, that could make it into a perfect place: friendlyness.

  • Stayed July 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Urs S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 22 July 2013

We stayed here with grandparents and two small children.

the rooms are lovely - separate buildings, very private, all with own terrace / balcony (great for my smoking mum!). Air con worked, mini bar stocked, but no kettle.

The swimming pool was gorgeous and there were always loungers which was fab. The water was salt water though.

The food was amazing but take care - those all you can eat buffets pile on the pounds.

The hotel was very child friendly / entertainment every evening for kids which my girls loved, plus a great kids club - but staff spoke very little English.

The beach was rubbish. If you stay here you must hire a car to see the real, beautiful white beaches of Sardinia. Don't bother with this beach!

Be prepared for lots of walking on the hotel grounds or long waits for a buggy. The hotel grounds are huge!

  • Stayed July 2013
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
5 Thank AmbientPrincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Zurich, Switzerland
Level Contributor
70 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed 10 June 2013 via mobile

You get the famous Italian hospitality, you never get 'no' from any member of the staff. The director is always among guests chatting with them. They have a super nursery with kitchen facilities and food for the small ones offered. The only downside is that the hotel is quite outside, so you'd better have a car rented and take small trips to surrounding little cities - all of them are nicer than Palau.

  • Stayed June 2013
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank tuncee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Park Hotel Cala di Lepre & Spa

Property: Park Hotel Cala di Lepre & Spa
Address: Loc Cala di Lepre, 07020, Palau, Sardinia, Italy
Phone Number:
Region: Italy > Sardinia > Province of Olbia-Tempio > Palau
Amenities:
Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#2 Family Hotel in Palau
#3 Romantic Hotel in Palau
#4 Luxury Hotel in Palau
#4 Spa Hotel in Palau
Price Range (Based on Average Rates): £££
Hotel Class:4 star — Park Hotel Cala di Lepre & Spa 4*
Number of rooms: 160
Official Description (provided by the hotel):
Park Hotel Cala di Lepre, Palau. To roam freely over wide open spaces. The Hotel enjoys a panoramic, strategic position, facing the Costa Smeralda and bordering the La Maddalena Archipelago National Park. Located in beautiful Capo D'Orso locality, the resort is 3 km from Palau and 39 km north of Olbia, on a hillside sloping down to the sea, immersed in Mediterranean scrub teeming with small wildlife, including tortoises, red grouse, turtledoves and hares, hence the name of the resort. An ideal destination for nature lovers, who enjoy both horseback excursions and nature walks. The fascinating landscape is marked by coves and headlands, the shades of blue and green of the sea and of the Gallura hills, and by the wind-sculpted rocks, such as the unique, world famous "Roccia dell'Orso" just a few hundred metres from the hotel. ... more   less 
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Also Known As:
Park Hotel Cala Di Lepre Palau
Park Hotel Cala Di Lepre And Spa
Park Hotel Palau
Park Hotel Cala Di Lepre & Spa Sardinia/Palau

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