We stayed at the Hotel Polynesia from the 1st August for 2 weeks.
Hotel decor - well what can I say it is unbelievable when you walk in to recepion and see all the fountains, birds turtle etc. it is lovely
Check in - We arrived at the hotel at about 11.30am and was told our room wasn't ready this was due to the fact that you don't have to check out until 12noon - I had read this on a previous review so had packed our swimming things all in one case so we quickly nipped to the toilet and changed. The cases were then kept behind reception in a room, We were given our all inclusive bands so headed to the pool for some drinks and something to eat.
After a couple of hours I returned to reception to get our card for the room - I was kept waiting about 15 mins and was getting a little annoyed as the receptionist who was checking people in was answering the telephone and walkie talkie at the same time which I found a little rude.
Room - Once we got our card we went straight to our room we were on the same floor as reception (014) I had emailed the hotel before arrival requesting a low floor which we were granted. The rooms were lovely with a big bathroom deep bath which the kids loved and a seperate shower and 2 basins. The bathroom was clean with no leaks.
The balcony looked onto the Holiday Palace and side view of the sea, we were happy with this as the room wasn't too close to the evening entertainment which I would think would be quite noisy. We didn't much bother with the tv my little one watched spongebob squarepants in spanish but there wasn't many english channels and to tell you the truth it was nice not having it on.
The balcony was really big with a door opening from the bedroom and the lounge.
Our room was cleaned every day but we did joke about how many towels would be left we started off with 4 but on some days the maid only left 2 - this didn't cause us any problems as we used the beach towels that we hired from the hotel we changed them after swimming each day.
Pool - The pool was nice and my kids really loved it there was a shallow end which was very safe for them to play in the pool was closed 4 times during our stay for about 3 hrs this was due to babies not wearing swim nappies, we did complain about this and the rep did talk to the lifeguard and told him that they should be wearing nappies without sounding rude it did seem the spanish people didn't take note of this. There also is a letter in your welcome pack stating that nappies had to be worn but was ignored. My OH actually saw a nude baby in the pool and pointed it out to the lifeguard who did go over and tell them to get a nappy.
My 2 children did cut there toes on the pool I think there might of been some loose tiles as we did see one evening a man fixing them, The lifeguard was very efficient if you had cut your toes, they would clean it with idoine and spray on plaster and them a proper plaster.
There is also a baby pool up the steps next to the bar and a jacuzzi, we did go up there a couple of time when the main pool was shut but I felt like it had been an after thought as the pool wasn't finished off at all and was a big step down to get into and quite rough.
Food - The food was typical of an all inclusive hotel fry ups, continental, cereals and yoghurts for breakfast this was the best meal of the day for me, Lunch time you could either go to the beach club or eat by the pool. The food by the pool was ok there was a selection of salads, chips, burgers, saugages, toasted sandwich and and also plate of paella, chicken curry, spag bol. we always found somethink that we enjoyed.
Evening Entertainment - we saw parrot, eagle and reptile shows these were on every week and I did think it should of been changed to fortnightly, the other shows were a westlife tribute, cool and the gang tribute and best of all El Divo. there was also a kids disco and bingo.
Day time Entertainment - The day time entertainment was very good with activities such as water polo, rifle shooting, archery, table tennis the list goes on....
Beach club - We went down to the beach club about 3 times and the kids loved the pirate ship, slides near the wave machine and foam party I liked the sunbed jacuzzi's I could of sat in them all day. We had lunch at the beach club Which I did find quite filling after having a big breakfast, we had set times to go between 2-4pm we did go a little earlier and they didn't seem to mind. The beach club is down the hill from the hotel and took us about 7 mins walk with a 6 and 4 year old, the shuttle services is brilliant and couldn't be faulted as he drove around all day, we always got the shuttle back up as it was to hot to walk with the kids.
Games room- We only went in here a couple of times the bowling is good and cost 3 euros a person, the air hockey and rides were 1 euro
Kids Club - This was the best kids club that I have seem it was open from 10-2 and then 3-6 the kids could go in and out when they wanted and they had organised activities every hour, My 6 year old would of spent all day in there if I let him. They took them into the kid spa, played crazy golf, pool games, bowling, drawing contests and they even did a talent contest one evening, They also awarded them certificates.
To sum up this has been one of the best holidays we have been on we met a lovely bunch of people (Polly Possy) through the trip advisor Benalmadena Forum
I cried when we left and would recommend this hotel to all families it is stunning.
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- Also Known As:
- Holiday Polynesia Benalmadena, Costa Del Sol
- Holiday Polynesia Hotel Benalmadena