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“Didn't want to come home”
Review of Holiday Polynesia

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Holiday Polynesia
Ranked #20 of 45 Hotels in Benalmadena
hampshire
Level Contributor
25 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Didn't want to come home”
Reviewed 17 August 2009

We stayed at the Hotel Polynesia from the 1st August for 2 weeks.
Hotel decor - well what can I say it is unbelievable when you walk in to recepion and see all the fountains, birds turtle etc. it is lovely
Check in - We arrived at the hotel at about 11.30am and was told our room wasn't ready this was due to the fact that you don't have to check out until 12noon - I had read this on a previous review so had packed our swimming things all in one case so we quickly nipped to the toilet and changed. The cases were then kept behind reception in a room, We were given our all inclusive bands so headed to the pool for some drinks and something to eat.
After a couple of hours I returned to reception to get our card for the room - I was kept waiting about 15 mins and was getting a little annoyed as the receptionist who was checking people in was answering the telephone and walkie talkie at the same time which I found a little rude.
Room - Once we got our card we went straight to our room we were on the same floor as reception (014) I had emailed the hotel before arrival requesting a low floor which we were granted. The rooms were lovely with a big bathroom deep bath which the kids loved and a seperate shower and 2 basins. The bathroom was clean with no leaks.
The balcony looked onto the Holiday Palace and side view of the sea, we were happy with this as the room wasn't too close to the evening entertainment which I would think would be quite noisy. We didn't much bother with the tv my little one watched spongebob squarepants in spanish but there wasn't many english channels and to tell you the truth it was nice not having it on.
The balcony was really big with a door opening from the bedroom and the lounge.
Our room was cleaned every day but we did joke about how many towels would be left we started off with 4 but on some days the maid only left 2 - this didn't cause us any problems as we used the beach towels that we hired from the hotel we changed them after swimming each day.
Pool - The pool was nice and my kids really loved it there was a shallow end which was very safe for them to play in the pool was closed 4 times during our stay for about 3 hrs this was due to babies not wearing swim nappies, we did complain about this and the rep did talk to the lifeguard and told him that they should be wearing nappies without sounding rude it did seem the spanish people didn't take note of this. There also is a letter in your welcome pack stating that nappies had to be worn but was ignored. My OH actually saw a nude baby in the pool and pointed it out to the lifeguard who did go over and tell them to get a nappy.
My 2 children did cut there toes on the pool I think there might of been some loose tiles as we did see one evening a man fixing them, The lifeguard was very efficient if you had cut your toes, they would clean it with idoine and spray on plaster and them a proper plaster.
There is also a baby pool up the steps next to the bar and a jacuzzi, we did go up there a couple of time when the main pool was shut but I felt like it had been an after thought as the pool wasn't finished off at all and was a big step down to get into and quite rough.
Food - The food was typical of an all inclusive hotel fry ups, continental, cereals and yoghurts for breakfast this was the best meal of the day for me, Lunch time you could either go to the beach club or eat by the pool. The food by the pool was ok there was a selection of salads, chips, burgers, saugages, toasted sandwich and and also plate of paella, chicken curry, spag bol. we always found somethink that we enjoyed.
Evening Entertainment - we saw parrot, eagle and reptile shows these were on every week and I did think it should of been changed to fortnightly, the other shows were a westlife tribute, cool and the gang tribute and best of all El Divo. there was also a kids disco and bingo.
Day time Entertainment - The day time entertainment was very good with activities such as water polo, rifle shooting, archery, table tennis the list goes on....
Beach club - We went down to the beach club about 3 times and the kids loved the pirate ship, slides near the wave machine and foam party I liked the sunbed jacuzzi's I could of sat in them all day. We had lunch at the beach club Which I did find quite filling after having a big breakfast, we had set times to go between 2-4pm we did go a little earlier and they didn't seem to mind. The beach club is down the hill from the hotel and took us about 7 mins walk with a 6 and 4 year old, the shuttle services is brilliant and couldn't be faulted as he drove around all day, we always got the shuttle back up as it was to hot to walk with the kids.
Games room- We only went in here a couple of times the bowling is good and cost 3 euros a person, the air hockey and rides were 1 euro
Kids Club - This was the best kids club that I have seem it was open from 10-2 and then 3-6 the kids could go in and out when they wanted and they had organised activities every hour, My 6 year old would of spent all day in there if I let him. They took them into the kid spa, played crazy golf, pool games, bowling, drawing contests and they even did a talent contest one evening, They also awarded them certificates.
To sum up this has been one of the best holidays we have been on we met a lovely bunch of people (Polly Possy) through the trip advisor Benalmadena Forum
I cried when we left and would recommend this hotel to all families it is stunning.

  • Stayed August 2009, travelled with family
    • Value
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Helpful?
3 Thank poppet1802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Manchester
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 14 August 2009

Just returned staying for 11 nights, just my husband & myself. A stunning hotel, rooms exceptionally good; views beautiful from room (side on overlooking Med & rural hillside) which was very peaceful; food very good & staff friendly & helpful, especially in the restaurant. No Sky TV news channel or any English channel come to that, but not bothered too much. Would have been good to catch up now & again what is happening at home though.

Downside for us, (being a middle aged couple), too many kids (but I suppose it is the school holidays); only the one outside swimming pool albeit large, surrounded by families which is natural, but very noisy music blasting out across the whole pool area. We did find a quiet area up a flight of steps & situated on a nice terrace overlooking the sea & much quieter up there (although it is supposed to be a kid's play area), but not too noisy & nice to see the children playing there only occasionally. So a warning for couples on their own, keep away in the school holidays. Also a lot of Spanish families there too. I would say half British & half Spanish staying there. Only went for our lunch once (the first day) to the Beach Club; the dining room was like a school canteen & manic & a hike to get to it; up a winding footbridge & down the other side & having to do this to go back in 90 deg heat, too much.

Overall we had a lovely time, but will not be returning. Too cut off & need to get a bus or taxi everywhere you go.

  • Stayed August 2009, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank redvirgo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aberdeen
1 review
Reviewed 12 August 2009

The title sums it up really - we enjoyed the place so much we have already booked 2 weeks for next year !
Don't be scared off by bad reviews yeah there has been issues there always will be first season in a newly built hotel, the opening could probably have been delayed for a couple of months to allow the work to be finished properly but my guess is they were under pressure to open for the season.
We have two kids 7 and 4 and this resort ticked the boxes for us - kids club had fantastic staff nice large aircon room for the kids to play and take part in various activites which kept them out of the sun!
Food was okay lets face it the restaurants at all inclusives always do tend to get a bit like school dinners at times and there was a bit too much queing but the staff once again were good.
Our room was large with everything you require for two weeks in the sun ( air/con worked perfect )
The hotel is very spacious and even though it is away from local amenities we never felt over crowded.
The beach club down the hill is easily accessible and made for a nice change from the hotel.
The stage shows at night were not up to much to be honest but we never expected much in the first place ( lets face it Robbie Williams just isn't doing the Costa Del Sol )
Anyway if you want to relax, enjoy the sun in comfortable surroundings with a decent kids club and air/con rooms then this is the place for you - we've booked up again for next year !

  • Stayed July 2009, travelled with family
    • Value
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Helpful?
Thank GaryAberdeen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Nuneaton
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 11 August 2009

Just got back on the 10th August 2009
I think the rooms are 5 star (no problems with leaks) and the food is about a 3 star
My son cut his big toe 3 times in the pool and we had 2 poo in the pool problems shutting the pool for about 4 hours at a time
I must had hit my head on the sun unbrellas about 5 times a day and Im only 5ft
Location is not very good, not to good if you want to watch football, 20 minute walk to the nearest bar.
Shop is over priced 22euros for Nivea suntan lotion
Toilets leak on the pool level and don't lock,use bar level if you can
Bingo night was fun and thanks to the lady that gave me there bras???
On the last day we used our all inclusive bands till about 18.00,even though it says till midday.
Watch for the Spainish at the toaster machine they always push in
Some staff did not seem very happy

  • Stayed August 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nuns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cheshunt, United Kingdom
Level Contributor
82 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 11 August 2009

Myself & my partner stayed at the Polynesia for two weeks at the end of June and what a fabulous holiday we had. The hotel is breathtaking and much more luxurious than we were expecting. The hotels junior suite was amazing and more like an apartment than a room. The staff were all extremely helpful & friendly and we would recommend this hotel to everyone from couples to families. The selection of food in the restaurant is great and varies each day as they put on different nights in the restaurant giving you a chance to try many different foods from around the world. I am an extremely fussy eater and I never finish a plate of food but it was all so tasty that I ate it and enjoyed every last mouthful. The Polynesian restaurant is gorgeous & the Uru Wok is great, you even take your fresh ingredients up to the chef who cooks them just how you like. The entertainment is good and children seem to love the entertainment laid on for them too. The hotel shop stocks lots of treats & gifts and isn't as expensive as I was expecting it to be, it also has basic foods like soup, bread etc and also clothes & basic necessities like shampoo etc.

We done a few of the excursions on offer which were the "Spanish night", the "Golden Mile" and the Crocodile Park with Water Park excursion. Spanish night was brilliant and would recommend, also the Golden Mile takes you around Marbella & Puerto Banus during the day but we felt we wasn't there long enough so hired a car through the hotel and spent a day looking round them again. We would suggest hiring a car for at least a one day to get out & about taking in the sights. You are out the way of all the bars & restaurants but you can catch buses & taxis outside the hotel and it usually costs approx 10 euros in a taxi to the nearest town/port. Crocodile Park & water park trip was fab, the crocodile park is very interesting & fun and then they take you through to the water park which is fab!! But don't forget your suncream as there isn't much shade & take towels as they do charge for the sunbeds & lockers are available but you need to pay for those too.

There are plenty of bar snacks at the hotel and you can order a packed lunch if you want to go out for the day. There is also free ice-cream available at the bar. You can pay a supplement to upgrade your drinks to labelled rather than local.

It's very clean & there's plenty to do at the hotel with the games room, crazy golf and waterpark so there's something for everyone.

The staff are friendly despite what some of the comments say.. but then again some people don't seem to be able to say please or thank you so common courtesy is all that is needed.

Nearby area:
Fuengirola has a great market on once a week that has loads of bargains and gifts.
Torremolinos has plenty of shops, bars & restaurants.
Benalmadena Port is a must and is lovely for day or night trips. There are plenty of bars & tasty restaurants for a change to the hotel plus shops & the odd night with outside entertainment.

We done so much on this holiday that we can't write it all but we would highly recommend this hotel to everyone and we will definitely be going back next year.

  • Stayed June 2009, travelled as a couple
    • Value
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Helpful?
1 Thank Kellalco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
scotland
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 11 August 2009

really nice hotel, but took us an hour n 20minutes to check in,in a very warm no airconditioned reception! travelled with my husband n wee girl age 6 and friends with their wee one same age. we found the rooms imaculate as were the communal areas. definatley 4*, but the food and entertainment let the rest of the hotel down. the evening entertainment was very poor, none of the groups on that we read about in previous reviews. the breakfasts were quite good, but found the evening food rather repetative. we had pork 6 nights outof 7. we jist felt a wee bit out of the way from anything. if you dont like hotel entertainment theres nowhere around else to go to.

  • Stayed August 2009, travelled with friends
    • Value
    • Location
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Helpful?
Thank lizholly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
fife
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 11 August 2009

we got bk on the 17th july took me ages to write this.... Had a excellent holiday, not got much to write as all reviews very detailed.tried both restarants both nice buffeet restraunt good too, service was fab, a few wee things noticed that if fixed hotel would be faultless, but none that effected our stay.we enjyed the entertainment,sat at the kids entertainment side everynight, second week was same as first but expected that. we went to fungerola zoo, both water parks and the beach, water parks very expensive.overall we had a fantastic holiday and feel that the things that are being overly complained about are a little petty,(ones b4 our trip) if your shower lets a wee bit water on the floor put a towel down big deal haha. we would go back next year or in future.We have raved about the hotel and compound to friends and to note about the hill to beach club we walked everday up and down with 2 kids and push chair,yes steep but managble if your an able walker,son 8 caught bus few times as he liked to race us.we saw donkey across from the golf, kids liked to shout to it although it was far across from us and the train line also wasn't a problem to us,one cheeky driver blasted its horn and i got such fright almost fell off sun lounger hahaha. am sure any1 who goes here will have a blast xxxx

  • Stayed July 2009, travelled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank jeniwfife
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Holiday Polynesia

Property: Holiday Polynesia
Address: Avenida del Sol (antigua CN-340) P.K. 215,6, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#3 Family Hotel in Benalmadena
#5 Spa Hotel in Benalmadena
#16 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Holiday Polynesia 4*
Number of rooms: 328
Reservation Options:
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Also Known As:
Holiday Polynesia Benalmadena, Costa Del Sol
Holiday Polynesia Hotel Benalmadena

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