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“Great hotel”

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Hotel Los Patos Park
Ranked #3 of 45 Hotels in Benalmadena
Certificate of Excellence
Nottingham, United Kingdom
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Great hotel”
Reviewed 20 May 2014

Just got back from a weekend at los patos hotel , we chose the all inclusive option and it lived up to expectation, we arrived about 12pm and was given our rooms straight away and they were very comfortable and very clean, the whole hotel was very clean, the hotel has 3 separate swimming pools one for adults one for kids lots of fun things in the pool for the kids, and one with water slides so lots of choice.
The meals was in a great restaurant there was also a snack bar pool side and the food was really good lots of choices there was 6 of us and there was something for everyone, no kids in our party but they were catered for the times were very good also.
They had two lots of entertainment each night one for the kids which was quite late then one for the adults , I do think the entertainment needs looking at but at least there was some.
The beach was less than a 5 min walk and the harbour was a 15 min walk and well worth a look at , we was only their for a weekend so didnt get very far but everything is near . So the location was fantastic.
The all inclusive was well worth it we were in a group of 6 ladies to celebrate a birthday, I have been on all inclusive holidays before but this hotel out did any other, it was all branded drinks , bottled water , coffee and tea whenever you wanted we fetched a coffee back to the rooms in a morning before breakfast nothing was any trouble at this hotel.
The staff were really friendly always smiling and saying hello in the bars and restaurant .
We would all definitely go back to this hotel.

Room Tip: We e.mailed before we went to ask for 3 rooms next door to each other and pool side and its exactual...
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  • Stayed May 2014, travelled with friends
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Helpful?
1 Thank Gem5163
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 21 May 2014
Dear Gem,

Your comments regarding your recent stay at Los Patos Park are very much appreciated by the entire team of workers you recently met during your holiday.

I am thrilled to read that you and your friends enjoyed your time here, also you found the food and the facilities to be great. Your praises have already been passed on to our staff and all of us are looking forward to welcoming you again in the future.

Thanks to the time you have invested in leaving your experience on the TripAdvisor travel site, lots of other people who are thinking about Los Patos Park will read how lovely the Staff attention to the guests is in our hotel.

I invite you to write us a mail before your visit to help you with any requests you may have.
Calidadlospatos@symbolhoteles.com

Best Regards

Soraya Brown
Hotel Los Patos Park****
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English first
Preston, United Kingdom
Level Contributor
11 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 May 2014

We stayed at Hotel Patos in the week leading up to the Easter weekend, the main selling point for me was the pools and they certainly lived up to expectations. We were lucky and had excellent weather all week so we could take full advantage of the pools,though I would guess in busy holiday times the sun lounger situation could be a prob though.
The other information that I read on here was that a lot of people put how clean the hotel was and this was very true,the room although very basic and a bit old fashioned were very clean with towels changed daily and beds changed during our stay.
We had a prob with out door lock one night so we were unable to get into our room,the lady on reception was brilliant and got the maintenance man onto it straight away. She was lovely and also the gentleman that initially checked us in on the Friday night but apart from that I found the rest of the staff very quiet,not particularly rude but not very friendly.
The food,well it was interesting! we went half board but only ate in the restaurant at night a couple of times as the food was just cold, Im all for trying new foods but it would be nice to have then served hot, there was also an open cooking area which fish was cooked on,well I say cooked-frazzled would be a better description,such a shame to spoil such beautiful fish. Breakfast was better,still not hot but the amount of choice was great so you can easily avoid anything hot,the pastries were fantastic.
The entertainment wasn't great and more tailored to the Spanish guest.
One the more positive side once it hit midnight the hotel was very quiet, so you got a great nights sleep,plus the beds were very comfy. The hotel was just a few mins walk to the beach down a slight incline, lots of nice resturants in the area also
the marina is about half an hour walk away,well worth a visit as its beautiful. You can also do boat trips out to see to spot Dolphins from 10 euros
the cable car is also worth a trip, we got a taxi up there as so hot- didnt fancy a hike on a hot day, it was only 6.00 euros for the journey, the cable car its self was great-very steep, cost about 25.00 euros for 2 adults.
We also went to Gibrolta for the day, really worth doing,though just pay for the shopping trip,15.00 euros each as you get more time to do what ever you like there ie cable car, caves, monkeys etc, we did the rock tour trip which wasn't worth the extra 20.00 euros each
All in all we had a brilliant holiday, we would definatley go back to the hotel but on either self catering or just bed & breakfast

Room Tip: Request a pool view
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  • Stayed April 2014, travelled with family
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Helpful?
1 Thank Gail E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 15 May 2014
Dear Gail,

Thank you very much for taking your time to share this review with all of us.
I was deeply sorry to read that you were dissatisfied with the quality on our restaurant. One of our main objectives is the satisfaction of our guests with the quality on the food and drinks. We appreciate your constructive criticism as this is our source for growth and perfection, our Executive Chef have received your feedback and we will work on improvement that will allow us to meet all the expectations of our customers.

Thank you for adding very generous remarks of the positive sides of your stay and mentioning the services that made your holiday more comfortable.
I´m pleased to read that overall you would be back and hopefully we will have the honor to welcome you back in a near future.

Best Regards

Soraya Brown
Hotel Los Patos Park****
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Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 6 May 2014

Just returned from a three day break at this hotel. Water park was the main selling point when booking this hotel and I have to say it lived up to our expectations. Clean, small dated room with a fridge that didn't work-the rooms are a real let down for this hotel. However if your not fussed and just want a decent bed for the night then it's a great choice. Friendly staff-reception staff speak little English, which is hard when you need directions or have any questions. We went B&B so can't comment on lunch or evening food. Breakfast was standard all
Inclusive buffet menu. It would be nice if the room had a kettle as not all guests are all inclusive.

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank 1984sandhu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 8 May 2014
Dear Guest,

Thank you for staying with us at Los Patos Park and taking the time to write a review of your recent stay at our hotel on TripAdvisor. We are happy that you enjoyed the water park and the facilities of the hotel. Please do visit again!

Kind Regards

Soraya Brown
Los Patos Park****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 5 May 2014

Lovely stay for family sun holidays. Extremely helpful staff. Stayed there after Easter break - not to many guests during the week (lovely). Weekend was super busy, that's how the summer months must look like. Not enough of sun beds for the amount of guests (only during the weekend). Bigger slides suitable only for older children who can swim, or at least are not afraid of water. Pool with smaller slides is perfect for children age 0-7. Kids club staff are super nice - highly recommended! Especially Elena.
Evening entertainment is great for kids, but run very late (some shows starts at 10:30pm).
Variety of food in the restaurant is very good, fresh and enough to feed everyone. Great choice of salads, fish, meats, cheese... Lovely! Waiters are super nice and helpful.
Room are clean and tidy, towels changed daily.
Will definitely go back there next year!

  • Stayed May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank beapol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 6 May 2014
Dear Guest,

Thank you very much for having chosen hotel Los Patos Park for your holiday in Benalmádena and for sharing your opinion with us and the general public through this online forum.

We are happy to find out that most aspects of our service were absolutely satisfying and that your holiday experience with us was overall positive.

Your feedback in relation to our cleanliness, gastronomy and pool facilities has been excellent and we thank you for these comments, we are sure it will also help other travelers to make up their mind and visit us.

Very Best Regards

Soraya Brown
Los Patos Park****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Gibraltar
Level Contributor
19 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 2 May 2014

great family hotel. Not for adults tho, very noisy round the bar and pool area, no chance of an afternoon siesta or an early night. Staff are very good and food is plentiful,, fresh cooked fish every night.

Room Tip: If you want quiet ask for sea view,, noisy overlooking the bar and pool.
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  • Stayed April 2014, travelled with friends
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Helpful?
2 Thank diamondchip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 3 May 2014
Dear Guest,

Thank you for taken the time to write a review of your stay at Los Patos Park and for your kind comments about our hotel´s staff and nice food.

I´m sorry that your holiday was affected by noise from other guests. Whilst we do our very best to ensure that noisiness are kept to a minimum at certain times, this is very difficult to enforce in a large hotel as ours. If you visited us during the school holiday, then we were probably at maximum capacity which doesn´t help if you are looking for peace and quiet. Therefore if you decide to come back again for the third time, e-mail me directly and I will do my best to allocate you in the calmest room of our hotel!!

Thank you once again for your feedback and I sincerely hope you will consider returning to Los Patos Park again in the future.

Best Regards

Soraya Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 1 May 2014

Stayed at Los Patos for 7 nights, we were very pleased with the location and our accommodation. The staff were very pleasant, efficient and helpful, although we had a minor issue at check in this was soon resolved efficiently and not a reason to spoil our holiday. The food we had was of a high quality both breakfast and dinner. The best of the best of this hotel is the water park, my kids just love it, they were amazed, just seeing their faces was well worth the trip to spain. I highly recommend this hotel for families as the kids will be from 10am till 12 at night entertained. We hope to be back.

Room Tip: 1st floor is ideal to get in and out of the room without waiting for the lifts.
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  • Stayed April 2014, travelled with family
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Dylan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 6 May 2014
Thank you so much for sharing your experience with the Tripadvisor community and specially for the e-mail that you have sent to us with your wonderful compliments.

We are so glad that you had an excellent time and can´t wait to have you back as a guest in a near future.



Best wishes,

Soraya Brown
Los Patos Park****
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hereford, United Kingdom
Level Contributor
14 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 1 May 2014

We spent a week here over the Easter period and had an amazing time! We were allocated room 706, it was quite small and I can see how 4 people might struggle but for us, 2 adults and child it was sufficient. The bathroom was modern and clean, with plenty of hot water, shower was brilliant …. what more can you ask for? The furniture and TV were dated but this didn’t bother us. The beds were so comfy; we all slept very well which is really all that mattered to us. The maid cleaned daily to a good standard and we had fresh towels daily.

I have read reviews about the food being terrible with little choice but I really have to disagree. If you are looking for an English Buffet you will be disappointed, people need to remember that they are visiting Spain and that cuisine is going to different to England. The hotel clearly tries hard to accommodate for a number of different tastes and as a result there is a good variety of both hot and cold dishes at all meals. We couldn’t fault the food at all; we enjoyed trying the local cuisine, as did our 4 year old daughter. I have seen some moans and groans about lack of choice for children, but if your child has a good balanced diet and is used to “variety” at home, then you will be fine! We had no problems having to wait for tables and the waiting staff were always very pleasant.

We stayed all inclusive, and were really impressed that we were able to have both local and international spirits. The bar staff are truly amazing, especially Fernando who was always so entertaining and great with my daughter. All the bar/waiting/cleaning staff really went out the way to make you feel welcome. Jose was kind enough to explain the all-inclusive set up including supplements. I would say that the reception staff could have done with being a little more welcoming, I was told a room number and to wear the wrist band. It would have been nice for them to take us to the room, or even just give directions, which didn’t happen unfortunately.

The pools and Water Park are brilliant for both children and adults, with the added bonus of having life guards on duty; this certainly made it easier for us to relax. The water and the pool areas were very clean. The water was cold, but this is out of season, so I’m not sure what people were expecting, we braved it and survived. I can report we had no problems in getting sunbeds at either pools. The park area was bonus. I can’t comment on entertainment, we didn’t manage to see any shows, it was a bit late for my daughter and to be honest we preferred to get out and about after dinner.

The location of the hotel is great with easy access to the sights and the beach. Usually we would hire cars but we managed to walk to the main attractions, the marina, Selwo, cable cars, train, and the park. If you have children the local park is a must!

Overall we had a fantastic holiday. I never visit a hotel twice, however, I am really considering another visit to this one! Thanks for a great time.

Room Tip: 706 - Sea and Pool View! HIgh enough to avoid any noise.
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank lobster123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Hotel Los Patos Park, responded to this review, 2 May 2014
Dear Guest,

Thank you for your extensive feedback about our hotel, staff, our services and our town and for taking the time to write about your experience. We are delighted to read that you enjoyed staying with us and Los Patos Park has proven to be the right choice for your holiday.
We are of course looking forward to welcoming you in the very near future.

Warmest Regards from the entire team at Los Patos Park.

Soraya Brown
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Los Patos Park

Property: Hotel Los Patos Park
Address: Calle Torrealmadena, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
#3 On the Beach Hotel in Benalmadena
#3 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Los Patos Park 4*
Number of rooms: 270
Official Description (provided by the hotel):
Located in the residential area of Benalmadena Costa, 250 meters from the beach and 8 miles from Malaga Airport, the Hotel Los Patos Park is situated in the perfect location to enjoy a wonderful holiday. Our water park offers a wide range of leisure facilities with an area measuring 3,000 m2 and a total of 4 swimming pools, offering guaranteed fun for the entire family and an unforgettable holiday. The water park consists of a lake, irregular shaped children'spool of and 750 m 2 of water surface, with water games for children: pirate Galleon with a double straight slide, extra wide shoot and a twisting slide tube, masts, sails, diffusers, water cannons and sandy beach. For the enjoyment of the little ones, there is a snake marina and shark slides, a mushroom shower, and a tower with two slides and a tipping bucket. One swimming pool for adults of rectangular shape, measuring 300 m2 of water surface, has a waterslide multitrack (4 tracks), a tube slide and 3 curved open and enclosed body slides in a themed area and a rock garden with Palm trees. To complete our water park, by the pool bar area there is a swimming pool for adults and another children's pools measuring 300 m2 of water surface. Kids and adults will also enjoy a varied daily and evening entertainment programme. Children aged between 5 - 12 years will have a great time at the Pirate themed Mini Club while adults relax at the sun beds area. SPECIAL GIFT FOR CHILDREN: Free themed Los Patos Park pool/beach towel for each child hosted. Fun guaranteed for all the family and an unforgetable holiday. ... more   less 
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Also Known As:
Los Patos Hotel
Hotel Los Patos Park Benalmadena, Costa Del Sol

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