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“short break at torrequebrada”

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THB Torrequebrada Hotel
Ranked #17 of 45 Hotels in Benalmadena
London, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“short break at torrequebrada”
4 of 5 bubbles Reviewed 12 October 2013

we just got back from a mon-fri break we booked this last min on lowcost holiday a secret hotel deal, i must say we enjoyed our stay here and would come back again the pool was lovely and enjoyed the casino as i had a win i book a treatment at the hotel spa the lady there was lovely, we also had a fun game of darts around the pool, and enjoyed a drink at the bar/terrace of an evening, the food was good we was half board, and you could choose to have lunch or dinner,the beds were comfy i sleept well, the rooms were cleaned every day, there was a fridge ,a hairdryer that was a bit slow but ok for me, no probs with shower lovely balcony with seaview, tv which showed bbc 1 , the bus stops right outside also there r taxis outside, we took the bus to marina about 10 min drive and went to beach that end lovely padded beach beds and plenty cafes, also went to marina one evening for steak dinner lovely

Room Tip: we stayed room 627 which is side view facing sea
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
1 Thank fairydust49
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 18 October 2013
Dear ·"Fairydust49";
Thank you very much for taking the time to send us your opinions.
We greatly appreciate your feedback and hope to see you here again with us.
Your Sincerely,


THB TORREQUEBRADA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,103 reviews from our community

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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (171)
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English first
Boston, Massachusetts
Level Contributor
34 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed 10 October 2013

We have stayed here for 9 years. We love the location and the grounds, pool area, ambiance. However, this will be our last visit because so much had changed that isn't working for us any longer. The deal breaker had to be no more breakfast on the terrace. Now a stuffy dining hall in a new location which truly felt like eating in a cafeteria and closed in; a less than pleasant atmosphere. Actually paid for 4 days of breakfast and after day 1 had coffee in the Saphir bar and then ate elsewhere in the neighborhood, it was that disappointing. Then too is the change of clientele. It is geared more toward families and young children which is fine for the hotel needs for business but not for older folks who are looking for peace and quiet. We had our usual sea view room which was fine, but not being able to open the doors to hear the sea due to music and entertainment til midnight was another disappointment. We struggled to find the charm we so loved in the past but couldn't find it. So, next year we will find a new location and wish all the best to the new owners who are trying to keep this lovely old hotel alive and functioning..

Room Tip: sea view is great if you want to close up the room until after midnight when life quiets down...we l...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
Thank cordoba29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 12 October 2013
Dear “Cordoba29”,
Firstly we would like to convey our sincere apologies for not being able to meet your expectations. We work hard every day to make us worthy of the trust of leading National and International tour operators and agencies.
We hope you give us another opportunity to rebuild your trust in us.
Yours sincerely,

THB TORREQUEBRADA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 6 October 2013

Ignore the moaning Minnie's, are they on holiday or are they hotel critics? the price you pay for this hotel is a steal. The negative reviews of this hotel are not, in my opinion, warranted. Yes, there are a few things that need some attention such as the grouting needs replaced in some, maybe all, bathrooms. However a small thing like this should not ruin anyone's holiday.
The main problem is the quality of the cooking, particularly for the evening meal. Even though I understand that it is very difficult to cater for a large number of people over a three and a half hour period, I think some small changes to what was offered could make a big difference. Breakfast is fine and made better by the fact that you can have Cava with your breakfast, which is a delight !
The rooms are lovely and clean, the beds are very comfortable, we had a great view from our balcony, room 321.
The pool area is amazing ! and so is Andrés the pool attendant, so friendly and helpful. Thank You.
Overall a great relaxing break and we cant wait to go back, would recommend.

  • Stayed October 2013, travelled as a couple
    • Value
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Helpful?
1 Thank ronadoll
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 12 October 2013
Dear "Ronadoll"
We can assure you that in THB Hotels we work very hard every day to improve our services and guest attention, so we greatly appreciate your feedback and hope to see you here again with us.
Thank you for taking the time to send us your opinions.
Yours sincerely,


THB TORREQUEBRADA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bolton, United Kingdom
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 30 September 2013

Dont be put off by some of these reviews. Good sized clean rooms with fantastic sea views. Well placed for access to Benalmadena Pueblo mountain region which is a short taxi ride away for 9 euros or 35 mins on the circular route bus. All busfares are fixed at 1.65 euros so very economical to get around. Visit La Plaza Espana and the La Fuente restaurant in Pueblo. The food is amazing. From the front entrance go left up the ramp, across the road and up the hill to a little cafe/bar owned by a young Dutchman named Arthur. It's right opposite Le Coq D'or club. Simple food and great wine at reasonable prices. Staff are very helpful at the hotel even going as far as getting an engineer out to our safe at 3am for an emergency. Unable to comment on evening meals as we were bed and breakfast only but that was fine with a very wide selection available. Supermarket is across the road five mins walk away and a couple of decent bars/restaurants close by. It is at the quieter end of town so maybe not for the younger clientele but, all in all, terrific value for money.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Suze222
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 5 October 2013
Dear “Suze222”
Thank you very much for taking the time to send us your opinions.
We greatly appreciate your feedback and hope to see you here again with us.
Your Sincerely,


THB TORREQUEBRADA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Borehamwood, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
2 of 5 bubbles Reviewed 27 September 2013

The hotel is described with magnificent words, but...in reality our worst holiday!
We spent 10 days in a place where we ''expect the... unexpected''. Old style, dirty and damp smelly room with a disgusting bathroom. We spoke at the reception for another room, but they came with an answer: sorry, fully booked. Intrigued that I am unhappy with the condition of the room they reply ...because of the time passing. Time passing????
The restaurant is described like: ''American Style buffet breakfast and a la carte menu for lunch'' but, let me rephrase the reality - Catering Style with poor quality food, not very nice presented and very few options when came to chose from same menu every day. The personnel very bored.
Conclusion: APPALLING.
Nice swiming pool view but in all the time we spent, nobody cleaned the pool area where the feet stuck to drinks spilled on the floor. The showers in vicinity to the small swimming pool out of order, so people who use sunbeds in this area, forced to make a long way back to existing showers.
Poor entertainment, no music.
Reception personnel with ''no style and class''. Not once they abandoned customers and myself in middle of discussion to answer the phone for a long conversation or stupid discussion with other member of staff or public. In the end they were helpful.
In conclusion: a place with potential, but complete ruined by a bad management.
Realistically , THB Torrequebrada you deserve maybe 3 stars - official rating - maximum !
Not be back 110% in THB Resort!

Room Tip: No idea really. Not work for me and I tried.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank BOGDAN G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 30 September 2013
Dear Mr "Bogdan G";
Firstly we would like to convey our sincere apologies for not being able to meet your expectations.
I haven't got enough information to confirm or not that during your stay the hotel was fully booked, but I’m sure, that if the reception told you this, it was completely true. The professionalism of our team is beyond doubt, as surely you can check through the comments made by other clients in this and other forums of opinion, and as i am sure you can imagine, with the hotel full it is impossible to move to a different room. If this caused you some inconvenience please accept our sincere apologies
To avoid any new misunderstanding i attach you a small part of our web hotel description about buffet and our web site www.thbhotels.com, to check the complete information.
"Mediterráneo Restaurant
Continental breakfast buffet
Lunch: Assorted hot and cold buffet with show cooking
Dinner: Assorted hot and cold buffet with show cooking and thematic corner"
We work hard every day to make us worthy of the trust of leading National and International tour operators and agencies. We hope you give us another opportunity to rebuild your trust in us.
Yours sincerely;


THB TORREQUEBRADA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers are raving about these Benalmadena hotels

Shropshire
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 26 September 2013

Just got back from a 10 night stay at this hotel and overall we were not impressed. Breakfast was ok, but the evening meal was terrible, same tasteless, overcooked things night after night and the anything that was worth eating was COLD, we eat out on several occasions because we just couldn't stomach every night. On the nights were we did eat in they were so under staffed that the tables were not cleared and couldn't find anywhere to sit, then it took forever for someone to take our drink orders, and on two occasions we weren't even served and went without!!

The hotel itself was nice enough, but it seem so vast and unloved, lobby after lobby and wasted space, we had trouble finding our way round to start with and got lost on several occasions. And we weren't the only ones!!

The room was good with lots of space, beds were very comfortable, but it was in a bit of disrepair in places, wallpaper peeling of the wall and a bit dated. Room service were a bit laxed and didn't change our dirty wine glasses for 4 days!

Location was quite good close to public transport, but the hotel is quite far away from the main bars and restaurants and a good 40-45min walk to the Marina, and a taxi will set back a good 10-15euros each way.

On the plus side the staff were friendly, the outside pool area and gardens were lovely with beautiful views over the sea, with a private beach. Free WiFi was great! The casino is defiantly worth a visit, a great night out. But all in all I would not be going back to this hotel again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank lianafaye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 28 September 2013
Dear “Lilianafaye”
Firstly we would like to convey our sincere apologies for not being able to meet your expectations. We work hard every day to make us worthy of the trust of leading National and International tour operators and agencies.
Our restaurant has more than sufficient capacity for our guests so I can guarantee that when they go to the restaurant tables are available, if you wanted to sit at a table that had not yet been cleared probably because some guests had just left the table, it is normal to have to wait for the table to be cleared, this is not due lack of staff, it’s only the choice of the table.
Concerning the food but would like to inform you that in our establishment we have a cycle consisting of 14 different rotary gastronomic. The aim of this rotation is based on, and covers, both objective tastes and the nutritional needs of our guests.
Yours sincerely;


THB TORREQUEBRADA
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
86 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
4 of 5 bubbles Reviewed 24 September 2013

Good location, good sized rooms with great views. some of the rooms in the Marbella tower have sunset views, although we had a sunrise view - which was also beautiful. The terrace at the lobby level bar is also a great location for an easrly evening drink to watch the sun go down. I think the hotel could do much more to promote this terrace as the view is truly stunning - a missed opportunity.
The pool and garden areas are good and the hotel beach nice, despite the noise of the hotel airconsitioning plant. The hotel should ensure that the sunbeds are not used by non hotel guests as we went there a couple of times to find all sunbeds occupied by people who were definitely noy guests.
The hotel is at the end of the strip, which was fine for us and there are plenty of bars and restaurants within walking distance.
A couple of criticisms - We had breakfast in the hotel once only,, as the quality was terrrible and the noise and ambience awful - it put us off eating any meals in the hotel at all. The music in the bar also deterred us from being in there as it was tinny and often just radio creating no amience.Having said all that, we would go back.

Room Tip: Marbella tower - sunset side
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AitchX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at THB Torrequebrada Hotel, responded to this review, 25 September 2013
Dear “AitchX”
First of all, thank you for your comments and observations, we have taken note of them in order to improve our daily running of the hotel.
I hope to see you again staying at our hotel or any other of our chain
Your sincerely,


THB TORREQUEBRADA
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about THB Torrequebrada Hotel

Property: THB Torrequebrada Hotel
Address: Avenida Sol s/n, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Spa Hotel in Benalmadena
#10 On the Beach Hotel in Benalmadena
#12 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — THB Torrequebrada Hotel 4*
Number of rooms: 350
Official Description (provided by the hotel):
Your best bet for Leisure and Business Ideally located on the beach-front of Benalmadena Costa, and with a sophisticated atmosphere, Hotel Torrequebrada is your best bet for both Leisure and Business. It offers a wide gastronomical variety of delicious food, peace and tranquility in its extensive gardens, Shows in the Sala Fortuna, fun and entertainment in the Casino, spacious, fully equipped conference rooms, activities and entertainment during the summer months and Wellness area for relaxation. All of this together with a relaxed atmosphere on the shore of the Mediterranean Sea and only 30 minutes from Marbella and Malaga, right in the heart of the Costa del Sol. ... more   less 
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Also Known As:
Torrequebrada Hotel Benalmadena
Hotel Torrequebrada
THB Torrequebrada Hotel Benalmadena, Costa Del Sol

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