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“A nice place to stay”

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Estival Torrequebrada Hotel
Ranked #16 of 45 Hotels in Benalmadena
Reviewed 28 August 2014

Its a bit far from the airport and Malaga city center and have to take a taxi or public transportation but that is really nothing .
The rooms were clean and the view from the balcony was amazing overlooking the sea.
The hotel staff was nice and polite,one unpleasant thing happened to me thought, at the check in is that i asked for someone to take my bags to my rooms (at the time of the check in) and the receptionist informed me that we don't have that serves.10 minutes later the "unavailable serves" was suddenly available to other customer.

Stayed: August 2014, travelled as a couple
1  Thank MuhammadMakh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 29 August 2014

Dear Muhammad,
thank you very much for your kindly comments about our staff and service.
We do work hard every day in THB HOTELS for excellence and good service.
We hope to see you again here in THB Torrequebrada.
Best Regards.

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268 - 274 of 1,279 reviews

Reviewed 24 August 2014

During our time at this hotel it was enjoyable but we experienced a few problems with the hotel:-

1.) there was no children's pool, the two pools were deep, therefore bringing a two year old with us was a concern. The 'water polo' game in the pool was also a problem as the children were told to leave the pool whilst the adults played and no alternative could be offered.

2.) The access for people who have prams was disappointing, although there was a disabled chairlift, it was an inconvenience to lift the pram for breakfast, lunch and dinner.

3.) The rooms were quite dated and could have been cleaner.

4.) The "all inclusive" drinks were basic, some days I was granted cocktails by the pool and then some other days I was told that cocktails were for the evening! It all depending who was serving! Although the bar tenders were friendly.

5.) The food was nice, although it was majorly understaffed in the restaurant, especially breakfast and evening meal!

We will not be returning, however the resort would be a lot better if they addressed these issues.



  • Stayed: August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Gemma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 25 August 2014

Dear Gemma,
Firstly we would like to convey our sincere apologies for not being able to meet your expectations.
Our outdoor pools are deep but we do have a third pool indoor also for kids. While waterpolo is taking place our guests can use our second outdoor pool or the indoor one.
As you know the wheelchair lift we do have for disabled people it is not no be use to take prams upstairs it is not fair.
We work hard every day to make us worthy of the trust of leading National and International tour operators and agencies.
We hope you give us another opportunity to rebuild your trust in us.
Yours sincerely;
The Management

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Reviewed 22 August 2014

Arrive at this hotel with trepidation. We booked through a travel agent without researching and then read reviews on here. to put in context. Very few Brits . Mostly couples and families . If you want to be part of a buzzing nightlife this is not for you ! Food is plentiful ...think like on a DFDS or P & O North Sea ferry. Restaurent staff were very helpful with my gluten intolerance and my plate of gluten free pastries and bread at breakfast was plentiful. If I had wanted g f pasta it was available.
We were upgraded on arrrival as our room was not ready. We ended up in a small suite. Only things missing from this was tea making facilities ( although we could have had a coffee machine for 20 euroes ) and another British/english speaking TV channel other than news,If you want a quick transfer use taxi as bus drops off at every hotel en route. Free wi fi

Room Tip: Odd numbers lead straight to restaurent but even numbers are quieter
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  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank Mathsbaker
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 25 August 2014

Dear Mathsbaker,
thank you very much for your kindly comments about our staff and service.
We do work hard every day in THB HOTELS for excellence and good service.
We hope to see you again here in THB Torrequebrada.
Best Regards.

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Reviewed 17 August 2014

The hotel is a bit older but the rooms are clean and comfortable. The pools are nice and there are chairs available around the pool. The private beach is rather small and seems pretty dangerous as far as swimming is concerned because of many rocks. However there are nice sandy beaches a short walk away from the hotel. The parking lot is spacious though the parking spaces are pretty narrow. We did enjoy dinner at the hotel as well as breakfast (just be aware that drinks are not included in the cost of the dinner). The food was abundant and was good though nothing was very good. For the price I think we could have done better away from the hotel though eating in was convenient. I can't say much about the staff as we didn't have much interaction (restaurant staff was helpful). .

  • Stayed: July 2014, travelled with family
    • Sleep Quality
    • Rooms
    • Service
1  Thank DrDan2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 20 August 2014

Dear Daniel,
thank you very much for your kindly comments about our staff and service.
We do work hard every day in THB HOTELS for excellence and good service.
We hope to see you again here in THB Torrequebrada.
Best Regards.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 August 2014 via mobile

How this hotel has 4 stars is beyond me .
The rooms are very clean but in need of a lot of TLC . Even from outside hotel looks shabby . First time I've ever seen lifeguard doing cleaning, towel service and his proper duty of lifeguard . I hope he is not called for as lifeguard because he was everywhere except the pool and this is in peak season !!!! Breakfast was also nothing special . On the plus side the pool bar staff excellent very attentive and helpful . Bit pricey for what you get . We did not eat in hotel and decided to eat out at near by restaurant.

Stayed: August 2014, travelled as a couple
2  Thank Denny V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 12 August 2014

Dear Denny,
Thank you very much for taking the time to send us your opinions they are very important for us.
We always want to know how guests experieces were like, before their stayed with us.
We close 3 months during Winter and in this time while we are closed we do some improvements in rooms and áreas. This Winter the outside of towers are gone to be painted, so for next season they will look great for sure.
We do like you had a grateful stay and we greatly appreciate your feedback and hope to see you soon.
Your Sincerely,

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Reviewed 24 July 2014

spent a week there 22 june wife had her bag stolen in hotel bar reception staff did not help much they just said get a taxi to the police station wallet money and passports in the bag it took us three days to get emergency passports and £8oo to get home will not be going back to spain again never mind that hotel

Room Tip: high floors have good views
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  • Stayed: June 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
6  Thank banksy507
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 28 July 2014

Dear Sir, we are very sorry about the inconvenience caused to you and your wife about the bag. As you know we were completly full and lot of people was in the bar watching football world cup. We try to find out who was the thief, for sure another client from the hotel, because people from outside can not enter without ID, and there was none that day.
We did our best but nothing could be done, and we felt so sorry abuot that. It was the first time that happened here.
Every day we do our best in giving our guests the best services and attentions.
Please trust us and we hope to see you again here or in other THB Hotel.
Kind Regards.
The Management.

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Reviewed 22 July 2014 via mobile

A pretty decent hotel overall but with a few provisos. Don't bother with the all - inclusive option, the choice of food and drink available is very limited and outside mealtimes food can only be had at the cafe which is 2 floors up and the other side of the hotel from the pool. Even if you make the trip there are no crisps or nuts available - it's just a cheese or ham sandwich or a salad. You can have house wine or beer, water or cola/lemonade to drink (including mealtimes) everything else is extra. The food in general is of a rather average standard. The cheapest cuts of meat and fish and a very repetitive menu. Having said that, if you choose the B & B option you avoid all the hotel's downsides. The rooms are spotless with great views from the upper floors and the pools are clean and of a decent size and depth with plenty of sunbeds to go around. The animation team also make this a fun place to stay.

Stayed: July 2014, travelled with family
3  Thank Iain C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TORREQUEBRADA T, Director General at Estival Torrequebrada Hotel, responded to this reviewResponded 23 July 2014

Dear Sir,
first of all we want to thank you so much for taking your time giving your opinion about your stay with us.
We keep every year improving our services and refurbishing areas and rooms, reception area is brand new since last year.
About our All Inclusive service we offer two tipes the basic one cheaper whith limited food and drinks and the All Inclusive Plus whith more kind of food and drinks. About food we do have 5 thematic dinners per week american, italian, mexican, andalusian and asian nights.
We hope to see you again soon here in THB Torrequebrada or any other THB Hotels.
Best Regards.
The Management.

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Additional Information about Estival Torrequebrada Hotel

Address: Av. del Sol, 89, 29630, Benalmadena, Spain (Formerly THB Torrequebrada Hotel)
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Casino and Gambling Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Benalmadena
#9 On the Beach Hotel in Benalmadena
#13 Luxury Hotel in Benalmadena
Price Range: £48 - £343 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Estival Torrequebrada Hotel 4*
Number of rooms: 372
Official Description (provided by the hotel):
Your best bet for Leisure and Business Ideally located on the beach-front of Benalmadena Costa, and with a sophisticated atmosphere, Hotel Torrequebrada is your best bet for both Leisure and Business. It offers a wide gastronomical variety of delicious food, peace and tranquility in its extensive gardens, Shows in the Sala Fortuna, fun and entertainment in the Casino, spacious, fully equipped conference rooms, activities and entertainment during the summer months and Wellness area for relaxation. All of this together with a relaxed atmosphere on the shore of the Mediterranean Sea and only 30 minutes from Marbella and Malaga, right in the heart of the Costa del Sol. ... more   less 
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Also Known As:
Torrequebrada Hotel Benalmadena
Hotel Torrequebrada
Estival Torrequebrada Hotel Benalmadena, Costa Del Sol

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