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“Nice apartment but....”

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First Flatotel Internacional
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Nice apartment but....”
Reviewed 5 September 2012 via mobile

Just back from a week in the hotel, the apartment was clean and spacious and the staff friendly. The location, while more than the 2km advertised away from the town was well served by public transport and the beaches close by were nice. However the hotel came recommended as being accessible to people with disabilities but this was not entirely the case. The pool was up a minimum of 12 steps(having first gone up a steep incline) and the front entrance to reception had a ramp that very few people in wheelchairs could get up( there was a side door to the hotel with a more accessible ramp)

Stayed August 2012, travelled with family
Helpful?
3 Thank AidanORiordan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 11 September 2012
Dear Aidan,

Thanks for posting your review on Tripadvisor. As you comment there is side access for people with disabilities. The beach belongs to the government, so we are not responsible for accessibility. We will take note of what you mention for improvement. We hope to see you again.

Best Regards,
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489 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (79)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • Finnish first
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  • German first
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English first
London, United Kingdom
Level 4 Contributor
40 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 25 August 2012

Nice spacious self catering flat for a family of four. Can't complain at an amazing price. Great view of the sea. There is a supermarket. Guests are mainly British. The only negative was that there was nudity on the premises. We know it happens on the beaches but we were not expecting it in the apartment pool which was quite embarrassing for the family. Would probably pay more next time to stay with a more "classy" crowd.

  • Stayed September 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ibn_Buttoota
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 11 September 2012
Dear customer,

Thank you very much for your feedback. We appreciate your comments about our hotel, we unfortunately have to say that Spain is not prohibited topless is not the same thing as nudity, which is regulated and limited, it is also a rather unusual behavior in our establishment. Sorry for the inconvenience. We hope to see you again in our facilities.

Kind Regards,
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2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 22 August 2012 via mobile

The hotel it's self was ok, rooms clean staff friendly etc. however we bought this holiday as we are a large family and were told the beach was walking distance. We ended up driving to a local beach which I didn't want to do with 3 little girls. So to resume not good value for money in my book.

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank GLADKIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 11 September 2012
Dear customer,

Thank you very much for sharing your experience on Tripadvisor. We appreciate that you enjoyed our facilities. As for the beach, the hotel is actually located on the beachfront is a wonderful sequence of coves that have beach bars and sunbeds nearby. We regret not meeting your expectations.

Regards,
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1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 August 2012

Just back from flatotel, spent a week there with my husband and 4 children ,13 12,9 and 6.staff were very helpful air con unit broke in our room on first night, promptly fixed next morning.the hotel advertised wi fi connection s in hotel this turned out not to B the case , my husband had grt difficulty trying 2 send and access e mails! Breakfast ok , Continental style , cooked breakfast was extra.apartment was very spacious , clean , bathrooms clean with Bath and showet , lots of hot water.kitchen compact buy well equipped.washing macchine a huge plus ! Bers were comfortable and clean, rooms cleaned 3 times during our stay.pool was clean and well maintained, very deep, plenty of new sun loungers around the pool area, no need to B up at 6 in morning to put your towel out ! Pool didnt open until 11 every morning which we felt was too late especially with 4 kids .there is a little bar at the pool where U can get drinks , ice cream , pizza etc , ideal with the kids.there is a bus stop outside hotel , very hændt as it is a Nice walk to the supermarket,which we found cheap to buy food in.marina fab restaurants lovely.went to aqualand food very expensive thrre, kids had a ball , got the bus from centre of town to aqualand, 2 euro one way.went to tivoli park very expensive for what we got , 130 euro for us all to get in , some of the rides not working, mechanical rides were extra!ate there food was awful.overall we had a grt week in benalmadena, it is a Pitt there is no entertainment in hotel at night , or anywhere to have a drink.we would go back and stay in the flatotel again, staff very helpful, gave grt recomendations for places to eat and things to do .

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank fiadh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 22 August 2012
Dear Customer,

Thank you very much for your feedback. We are glad that you have spent a wonderful time in Benalmadena. It is a perfect place to enjoy a holiday, ocn many entertainment options. From our hotel, you can easily reach all the tourist attractions by bus or taxi. Thanks for appreciating the attention of our staff is our most valuable asset. We hope to have you in Flatotoel International again soon :)

A greeting from Spain
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Co Down
Level 5 Contributor
42 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 August 2012

Just home from six sun drenched days in Benalmadena. Booked The Flatotel Internacional after looking online at the good feedback this Hotel has. We were over in Spain to attend a family wedding.
The one bedroom apartment was spacious, clean and well equipped. We had to report a faulty kettle and electric roller blind on our first evening there. It was all rectified on our return later that night, thats what I call customer service A+.
Location is not an issue as there is a great bus service right outside Hotel's door, with buses running every 15 minutes from 6.00am right through until 4.00am.
Hotel staff are helpful and greet you with a smile and the best thing for me......has to be that there was no sign of a Spanish Jackie ( reference to a stay at The Viking Hotel Blackpool)

  • Stayed August 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AllaninNI
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 22 August 2012
Dear Friend,

We appreciate your recommendation of Flatotel International. We are delighted that our customers are satisfied with the care of our staff and with the facilities too :) As you comment bus service is excellent as our environment. We look forward your return ;)

Best Regards,
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Nottingham, United Kingdom
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 1 August 2012

Have just returned from the Flatotel in Benalmadena on 28th July having spent a week there. The hotel has been completely refurbished and decorated so we were very pleased with our room. We had a double and single apartment on the 6th floor overlooking the sea and the rooms were huge with electronic shutters on all the windows; well worth having. We ate out every night, mainly at the Marina a short bus ride away on no 110 bus which stops right outside. The drivers are very courteous and helpful and the selection of restaurants at the Marina are limitless. Having read reviews before we left home, we were very sceptical as to where we were going but our worries were groundless. The swimming pool is of a good size and very deep which is no the case in English swimming pools but 11am opening I thought was a bit late. Didn't think much of the beach, as it was very stoney and pebbly but the water was clear. Further along the beach near the Marina, the beach is all sandy and no pebbles. The Supermercado is about three quarters of a mile away, a long way to walk and then walk back with drinks and melons so the 110 bus is handy. The sun is extremely hot in July / August so lathering with 50 factor suncream is a must unless you want to ruin your holiday with sunburn. The reception staff were 100% excellent and efficient and nothing too much trouble for them and they speak good english.

Room Tip: Upper floors are best for scenery and away from noise
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank FortPortal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 22 August 2012
Dear Customer,

Thank you very much for your confidence :) We are glad that you enjoyed your stay and our facilities. As you say our apartments are spacious and comfortable, and the bus connection is effective. We hope to see you in Flatotel again.

Kind Regards,
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Galway
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 24 July 2012

Woke up the first morning in this tiny first floor apartment with a scurrying noise. Awoke to find a cockroach over turned in the kitchen (well kitchen & bedroom were all the one). Got over that as it is Spain, until it kept happening & I woke every morning with bites. One night while in the bed a giant cockroach came thorugh air conditioning & landed at my bed. I panicked & got it out, went into the bathroom to find an even bigger one crawling around. That was it, I sent my sister down for bug spray which the hotel didn't have. On explaining my fear to the guy in reception he upgraded us to a larger apartment a few floors up. It was clean, spacious, had sperate rooms & a gigantic balcony & washing machine. After our move we saw no cockroaches. Other than that hotel is mediocre, pool is fine but not many loungers, no right food (only served ocassionaly)& you need to get a bus to go anywhere as it is in the middle of nowhere. Not even a shop nearby. Beach across the road not worth talking about. Would have enjoyed holiday more if we had the larger apt at the start. Would have rather have been staying closer to The Marina, loved that place.

Room Tip: Don't go for the cheap bedsit, go to high floors to avoid the bugs.
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  • Stayed August 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank nurahmc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
FlatotelCostaDelSol, Community Manager at First Flatotel Internacional, responded to this review, 13 August 2012
Dear Customer,

Thank you very much for having spent your holiday in our hotel. We regret the incident that you tell us. We have not had any complaints about it, yet the receptionist you change the room without any problem. We will note your comments. Our website clearly shows the location of our hotel. You can find 2 supermarkets nearby and the bus stop is right at the door. We hope to see you soon in Flatotel International.

Kind Regards
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Additional Information about First Flatotel Internacional

Property: First Flatotel Internacional
Address: Calle Ronda del Golf Oeste 75 | Urbanizacion Torrequebrada, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
Ranked #6 of 25 Speciality Lodging in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — First Flatotel Internacional 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Flatotel Internacional Hotel Benalmadena
Flatotel International
Flatotel Benalmadena
First Flatotel Internacional Benalmadena, Costa Del Sol

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