Well......where do I start!!
We have just returned from a week at The Flatotel Internacional in Benalmadena, we were half board. We arrived at the hotel on Friday 5th July at about 2pm thinking that we could get sorted and spend the afternoon enjoying the first day, after all, our paperwork stated the check in time was 2pm. We went to check-in to be told that the check-in time was 5pm! We eventually managed to get in by 3.30ish so not too bad in the end on that point.
Evening meal was advertised for 8.00pm so we decided to be ready for our meal around that time so we could enjoy the rest of the night exploring Benalmadena. We went down for our meal only to be told that the meal was from 8.30pm even though the board stated 8.00pm. After standing around arguing with the staff, it emerged that they had changed the time to 8.00pm but no one had told the chef!!
After sitting around for almost half hour until the restaurant opened, well I say restaurant in the loosest term of the word. We went in only to be presented with the poorest choice of food we have ever seen. One meat dish and one fish dish with a choice carrots, chips or rice! Needless to say we weren’t impressed. We didn’t expect a four star choice from the hotel but this was ridiculous. Breakfast wasn’t any better either and then after a couple of days the food warmer broke so we had a choice of either lukewarm or cold food with the waiters offering to reheat the food up in microwaves.... this was the norm for the rest of the week. Even after 5 days the food warmer still had not been repaired. On our last morning the breakfast was so cold the beans had a skin on top of them.
The Wi-Fi we had paid for also broke for 4 days so we had unused time left at the end of the holiday even though we had paid for it.
We wasn’t very happy with the pool times either.....yes people go on holiday to drink into the early hours of a morning so don’t get up very early but there are families staying there too and was quite shocked to see that we were not able to use the pool until 11am!!
Again, regarding family holidays at this hotel, it is not right that stag & hen groups are allowed at family hotels with groups getting drunks around the pool and also shouting and screaming down the corridors in the early mornings (weekends) were children are.
On a plus note....yes there is one.... the rooms were adequate but that is it, although, apart from a change of bedding & towels the apartment was not cleaned the full week. Yes, if we had been self catering I could understand but we were half board.
If you are thinking of going to the Flatotel on a half board basis my advice would be not to bother find somewhere else. It may be fine for self-catering but all I can go on is the experience that we had there.
If you are planning on staying self catering, be warned about the choice of food in the ‘restaurant’ because if you do plan to eat in there it will cost you around 15.00 € each!!
So, would I recommend this hotel?.....no I wouldn’t.
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- Also Known As:
- Flatotel Internacional Hotel Benalmadena
- Flatotel International
- Flatotel Benalmadena
- First Flatotel Internacional Benalmadena, Costa Del Sol