We took demi-pension package from LuxairTours. Overall, we are satisfied though there is something the hotel could improve. I'll start with good part:
1. Good food: a lot of choices, warm/ cold buffet and freshly-cooked meat and fish on plancha. There's always new dishes every day. They even have a corner of baby food. Fresh milk is always available in the fridge for self-service during opening hours of restaurant, which is helpful for us with a 2.5yr boy. Restaurant staff are very friendly.
2. Comfortable room with good view: all the rooms face the sea and the balcony has a practical rack dryer.
3. Isolated location away from crowds: since this hotel is not in city center, the beach is quieter and less crowded.
4. Mini Club proposed activities to children 4-11yr every day, free to charge. Though we couldn't leave our 2.5yr boy there for a break, we could accompany him to participate the activities together. Club staff are very friendly.
My only complaint is about the reception staff. They are not very friendly though they were not rude. They just didn't smile and answered to our request/question in the way like "leave me alone". It happened twice that the same lady at reception desk always turned her back to me when I was approaching reception (some other staff also at reception and no other customers). The staff who treated our check-in didn't explain us how to find gym and indoor swimming pool. He used less than 3 minutes to send us away, but he spent almost 10 minutes to check in another LuxairTours customers.
Conclusion, we recommend it to the family with small children.
- Official Description (provided by the hotel):
- The Playabonita Hotel enjoys a beachfront location, next to the pedestrianised seafront and 600 metres from Benalmadena train station. ... more less
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- Also Known As:
- Playabonita Hotel Benalmadena, Costa Del Sol
- Hotel Playabonita