I have recently stayed at this hotel and found some good and some bad points. Overall the hotel is quite pleasant and comfortable. The communal areas and rooms are cleaned very well indeed.
The bar and cleaning staff are very polite and helpful. Not one of the staff here understand that when you say coffee with cold milk you do not want hot milk. I even ordered cortarda grande con frio leche they still gave me hot milk.
each and pool right in front of the hotel, excellent access.
Noise – no matter which room you have you cannot escape the noise from the entertainment and bar. I was on the 10th floor and it even kept me up. There are only 11 floors, and the bar/entertainment is on the ground floor
Restaurant – there was plenty of choices each day, anyone can find something they like no matter how fussy they are. The restaurant staff were all very helpful and nice to talk to. The Chef was very responsive to any request put before her. Well done to this area.
Television – the brochure advertised full satellite television. Well it is if you are not English (5 German, 5 Spanish, 5 French channels) and only 1 English Channel which was BBC world news just the same thing repeated every 15 minutes. Now I cannot sleep without a television on so you can imagine how tired I am now. I did speak to reception and the lady just shrugged and said go back to your normal hotel.
Gymnasium – around 12 machines with only 3 in working order. Not very good at all. There was rubbish on the floor when I arrived and the same rubbish there 10 days later when I left. They do not clean the gym.
My air conditioning broke down on my first day and that was fixed within hours of me reporting it.
Electricity to my room went altogether on day 2. The maintenance man told me it was my iron that caused it but considering I had not yet used it and it was not plugged in I ignored him.
The bar and entertainment is very good and well run, definitely enjoyable for those with children or do not wish to go out.
Now I have said before that the rating of a hotel is not the number of services they provide but the quality of each service. Personally I would give this a 2 to 3 star rating but definitely not 4 star. I will never go there again.
Although the worst part of my stay is the lack of empathy provided by the reception staff, I must say that it is not all of them just a few of them.
- Official Description (provided by the hotel):
- The Playabonita Hotel enjoys a beachfront location, next to the pedestrianised seafront and 600 metres from Benalmadena train station. ... more less
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- Also Known As:
- Playabonita Hotel Benalmadena, Costa Del Sol
- Hotel Playabonita