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Hotel Palmasol
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Reviews (1,756)
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Show reviews that mention
All reviewspool areastar hotelplenty of choicetwo double bedsbeautiful marinafantastic locationentertainment staffmeal timesevening entertainmentcleaned dailyplenty of sunbedsshort breakroom numberbit datedlots of shopsa lovely holidaychoice of food
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Reviewed 24 May 2014

im just back from hotel palmasol in benalmadena stayed there for 8 days (this is my 2nd time) hotel is lovely and clean,clean towels every day although they are very small for bath towels,rooms were cleaned everyday no complaints.We were all inclusive ,plenty off choice in food,local drinks could have been better but didn't stop us from having a few beers and sangria.Hotel was really quiet and so was the resort which suited us.Was disappointed that hotel charged for wifi .

  • Stayed: May 2014, travelled as a couple
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1  Thank Sandra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Recepción at Hotel Palmasol, responded to this reviewResponded 29 May 2014

Thanks for your feedback
We are working to improve these aspects
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 May 2014

Me & my 2 friends stopped here last week absolutely terrible I stopped here a few year ago & it was totally different or I would have not booked up again. I found out it had been took over by new management. The staff were very disrespectful and unhelpful. Just because we were young. They do not like young people at all. We went all inclusive bad mistake. Had our tea and then went back to get some strawberries about an hour later the fat little man with the suit & tie who thinks he owns the place shouted at us at the top of his voice. And showed us right up saying that it was one meal each. It was absolutely embarrassing. I would never go back & certainly would not recommend it. The only good thing about that hotel is the location as the food was poor aswell. DO NOT STAY

  • Stayed: May 2014
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8  Thank Ams1238
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elisabeth C, Director de Recepción at Hotel Palmasol, responded to this reviewResponded 23 May 2014

Thanks for your feedback.
Continue to work to improve all these aspects
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

Stayed here between the 8th-15th of May (Returned Today) and Overall Enjoyed my Stay Here!

Hotel is Very Clean! Rooms Spotless Everyday! Fresh Towels, Beds Made, Floors Mopped etc.

Staff - overall are OK, seem a little understaffed so staff seem a little rushed which means you can be waiting for service at the bar or restaurant etc. reception staff are extremely helpful with questions about hotel and local attractions.

Food - We went all-inclusive but as most all inclusive hotels there is choice and always something to eat, but if you want 5* food pay 5* prices! I'm not a massive fan eating abroad but I never went hungry!
There wasn't any snacks available in the day for all-inclusive guests (although states there is in brochure and online)

Bar/Alcohol - bar opens at 11am and closed at 11pm ON THE DOT! Normally only 1 bar staff on at a time which means you can be waiting for a drink for a while and also the outside bar was NOT open at all during our stay due to the fact the hotel was quite! (poor excuse if you ask me)

Pool Area/Terrace - Very nice! The clean and well maintained, lovely chill out area to escape from the sun at peak times, plenty of tables and chair to have a drink, and a nice quiet pool area. Although pool was very cold (not heated)

Location - you can not get any closer to the marina unless you was staying on it! Walk out the back gate and you are there! Also close to main bus route for connections to other resorts, and a minutes stroll away from benalmadenas nightlife (24hr square)

Rooms - very basic but very clean, modern bathroom with walk in shower. Not many plug sockets! One in the bathroom and one under the table for TV (which can be a nousence)

We will be returning to this hotel next year as we believe you get what you pay for, we booked at last minute and got a very good rate, if we can get it at the right price for next year there is no doubt we will return!

Ignore the bed reviews, it's people wanting 5* Hotels for 3* Prices!!!

  • Stayed: May 2014
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8  Thank WWFC-ROB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 2 August 2014

Dear Guest
Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning and you will give us another opportunity to welcome you to our hotel again.
Thank you for taking the time to share your experience.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 15 May 2014

I stayed here during the Easter holidays with a school party and I can only speak of the hotel and its staff in a positive light. The rooms were ready despite us checking in really early (10.30am) and the children were very pleased with the rooms (especially the ones who were lucky enough to have a big studio-I have seems smaller houses!). The food was also excellent and the staff were very friendly with all of the students encouraging them to speak Spanish.
The rooms were what you would expect for 3 star but I must say the food was more like 4*. Obviously the kids were not drinking so don''t know about the quality of the alcohol in the hotel.

The only real rip off was the WIFI - a lot of students paid to have it for 4 days and after about an hour it did not work and the hotel refused to give them a refund - apart from this we really enjoyed our stay here and despite it being early April the pool was not too cold!

Room Tip: Ask for a studio!
  • Stayed: April 2014, travelled on business
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1  Thank stepheniberico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 21 June 2014

Thanks
We work to improve that aspect
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 May 2014 via mobile

Rooms ok, standard 70s fare with recent upgrade to bathroom, but flooding was a problem due to inadequate shower screen! Plumbing was very noisey!!
Rooms over reception street side are very noisey at night! But do get a lot of sun during the day!
Bad point of rooms is one electrical socket and one in the bathroom!!
Hotel has seen better times as staff explained a reduction in staff, they all seemed ran off their feet but everyone apart from an older man and a woman on reception were very helpful!
Huge tip... Don't get wifi it doesn't work and you face an argument to obtain a refund!
Now the food... Breakfast was great with plenty of choice... My tip is stock up... The evening meals are poor!!! I vomited into a napkin the first evening I was there!!! Look put for very boney fish and undercooked chicken!!! Most 'hot' food was lukewarm!
The restaurant is poorly ran, almost chaotic but the staff there did their best!
The pool are and grounds are lovely and the outdoor lounge area is especially nice to relax in.
The location is perfect for the marina and catching local buses to all the sights.
I wouldn't waste money on all inclusive at this hotel but if you want a comfortable location for the three star price this does the job, it's a shame the hotel has seen better days!

Stayed: May 2014
3  Thank Little_Me_2006
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 2 August 2014

Dear Guest

We appreciate you taking the time to review your stay with us and for providing us with your feedback.Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning and you will give us another opportunity to welcome you to our hotel again.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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