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Review of Hotel Palmasol

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Hotel Palmasol
Ranked #25 of 45 Hotels in Benalmadena
Reviewed 4 July 2014

Hi all , We stayed at this hotel on 20th June 2014. Meals overall nice cold at times though.
Staff in dining room were very pleasant , reception staff were pleasant , but staff on snack bar were a misery , you had to wait until your food was cooked sometimes 20 min not good !!!!!!!
The room was ample despite only having 1 socket!!!!! And that was for TV!! Only 1english Chanel which was the news, I have a nebuliser Iv got to use !! I had to hire a plug extension to use nebuliser and charge phone . Room number 311 .location very good. Pool quite nice .
Sun loungers new nice . Air condition great worked well .safe good up to date no key you use your Owen code . Other good thing we met some lovey people at this hotel!!!! My friend was refused a apple and orange when she was ill in bed !!!! Jackie Allan .

Room Tip: It's worth paying more for a pool view
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  • Stayed: July 2014, travelled as a couple
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2  Thank Jacqueline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 7 July 2014

Dear Jacqueline

Thank you for taking the time to share your experience.
Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning
Best Regards

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1,112 - 1,118 of 1,683 reviews

Reviewed 3 July 2014

Stayed at the palmasol for a week from the 25th june 2014, i had read the reviews from other visitors and was concerned!
All i can say is ignore the bad reviews my friend and i loved our stay here from the moment we arrived and i think there are some ignorant people who have visited this hotel who expected the ritz!!

first of all i have to mention the staff if you take the time to treat these people as individuals and not just someone to serve you they will make your hotel special,they work very hard and long hours and i don't understand the bad comments made towards them,

Francisco and maribel in the restaurant were amazing whenever they saw us they would wave and come over to talk to us always making us feel welcome,

miguel and fernando in the outside bar were also lovely and always took the time to talk to us always calling you by your name with a very warm welcome,

Luna and Alex on the entertainment were always on the go and never failed to make us laugh

I had to mention these people as they made our holiday extra special and they need to be awarded by the hotel management and it annoyed me the bad reviews i always believe you get what you give so if you treat them with respect you'll receive it back! ( RANT OVER!!)

hotel is spotless our room was cleaned everyday, sheets and towels changed daily

we went all inclusive and had all our meals in the hotel the options were endless, i'm a fussy eater and there was always something to eat, no one has mentioned there was also a lady there who cooked meat in front of you so you knew it was fresh and hot, I'm a catering manager and very aware of food hygiene standards ( maybe a little critical at times!) i was impressed by the standards here.

the pool,terrace,garden etc was spotless and gorgeous

we couldn't fault this hotel and are booking to return next year.

  • Stayed: June 2014, travelled with friends
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6  Thank Clare_Carlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 4 July 2014

Der Clare

First of all we would like to thank you for choosing our hotel and for your positive feedback on the Tripadvisor.We are very happy that you were satisfied with our services and so pleased to read all your compliments regarding our staff, food and entertainment.
Every positive feedback motivates us more to make our guests feel comfortable and welcome.
We are very happy that you spend good holidays and we hope to see you again in our hotel in near future.

Best Regards

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Reviewed 2 July 2014

Booked Hotel Palmasol for holiday in 12th June 2014.
If elderly this is not a place to stay as there were far too many steps.....it needed a Thora Hird Stenna lift !! My mums 76 and found this very very difficult. The lifts were small to say the least only room enough for 1 person and their case.
We are not a fussy family, but found the food very boring, no variety and not to a good standard.
There were also only 2 toilets in the whole hotel (apart from the rooms) which were situated in the reception area only. The bathroom was so small you could wash your face whilst having a wee.
For the price we paid (nearly £500) each for one week we were very disappointed so would not return to this hotel or recommend it.

Room Tip: Ask for an upgrade !
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  • Stayed: June 2014, travelled with friends
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2  Thank MaryPharoah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 3 July 2014

Dear Mary

We appreciate you taking the time to review your stay with us and for providing us with your feedback.Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning.
Best Regards

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 July 2014

Me and my partner travelled to Benalmadena in June 2013 it was his first time to the Costa Del Sol but I have been every year with family since the age of 5! I booked the Palma Sol simply on location with not much knowledge on the hotel. The price was reasonable, the rooms were small but fine for sleeping/showering etc as we spend no time in the room what so ever anyway this is no issue. We requested a pool view room which we got. We were All Inclusive which was great, the pool was lovely, the bar areas outside is lovely, the location is amazing one of the best hotel locations on the Costa Del Sol without a doubt. We have booked again for September 11th 2014 and we cannot wait to come back! Thank you & see you in September! Natalie & Paul.

Room Tip: 4th or 5th Floor, Pool Facing & the rooms closest to the marina (far end of the hotel)!
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  • Stayed: August 2013, travelled as a couple
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2  Thank NatalieLee1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 3 July 2014

Daear Natalie and Paul

We are very happy to welcome you again in our hotel and we hope you spend good holidays with us.
Best Regards

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Reviewed 30 June 2014

Just got back from a great holiday in the Palmasol. We were room only but ate at the hotel in the bar area during the day which had a good value selection of salads, sandwiches, hot dogs, chips etc. Our room overlooked the gardens and pool area. The beds very comfortable and the room clean. The bathroom looked like it had recently been updated and there was always plenty of hot water. On the downside the water from the shower did go everywhere and there wasn't much room between the toilet and the washbasin. I'm only average height but I would imagine a taller person would have trouble fitting in. Also there was a problem with the toilet rolls being replenished. We twice had to ask for more at reception and when I visited the toilet near the reception one time they also had no toilet rolls. Were they on ration? The outside area and the pool were very pleasant and plenty of sun beds which we had no trouble getting one. There could have been more sun parasols but there were plenty of shady areas. I particularly liked the shaded seating area near the bar. We had a visit to the spa for a massage which I thought was very good value and would certainly recommend. The entertainment staff worked very hard - when do they get time off? I joined in the aqua fit every day in the pool. The best thing about the hotel is the location being just over the road to the wonderful and picturesque harbour. At the harbour you find many interesting shops, bars and restaraunts. Loved the ice cream parlour, too many flavours to choose from. My favorite restraunt was the Bella Vista but there were also other good ones. I would recommend the Palmasol to friends and Benalmadena as a holiday destination. I loved this area of Spain and found the Spanish people very friendly.

  • Stayed: June 2014, travelled with family
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5  Thank Alison G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 1 July 2014

Dear Rebecca

Thaks a lot for your comments
We are very happy that you spend good holidays with us .For us is very important to be informed that you had a pleasant holiday in our hotel.
We hope to see you again in Benalmádena o Palmasol
Best Regards

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Reviewed 29 June 2014

got there room not ready had to to put luggage in unlocked room next to front door, room was nice towel thin and grey, floor had not been swept beds were comfy. food was lovely but was a bit on the cold side had to put it in microwave somtimes, sometimes staff were unpleasant i was poorly one day and my husband asked the main man in restarant if he could bring me a bit toast up to my room and he said no food to be took out of dinning area another couple were leaving early in morning the man was diabetic there rep told them to ask if u could go in for a light snack and they were refused shocking, entertainment was brilliant sun loungers were al new . drinks were not so good vodka had an awful taste no cocktails on all inclusive , ive been to 10 all inc and they all served cocktails won,t be going back .

Room Tip: pool view only or u look onto road and manky carpark
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  • Stayed: June 2014, travelled with friends
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4  Thank susan w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 30 June 2014

Dear Susan
We appreciate you taking the time to review your stay with us and for providing us with your feedback.
Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning and you will give us another opportunity to welcome you to our hotel again.
We hope to see you again in Benalmádena
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 June 2014

Where to start, the reviews that state this hotel is good, has great service, good food & find it faultless, i'm afraid they have never stayed in a good hotel!
The rooms are just about adequate, in need of updating, beds OK, the bathroom looks like it has been refurbished, but, the towels are old & grey need replacing, bath towels need to be bigger, the shower is dangerous, it is impossible to have a shower & not soak the floor, it is an accident waiting to happen, someone will slip fall & injure themselves which the hotel will find very costly, on the plus side the water was always hot. The reception was efficient although not very welcoming, reception area is large & in general is wasted space that could be better used. There is only one small public toilet, the ladies toilet is a disgrace, paper all over the floor at times flooded, no soap for ten days so people unable to wash their hands which effectively creates germs in other areas, plates, soup ladles etc, not cleaned, soap dispenser in wrong place it dripped on the floor so they didn't fill it, complained to Manageress & told her I was taking soap in, she said I used it I wondered who it was, who agreed, told them to fill but no further action taken, why did it take 10 days? for a hotel with 250 rooms simply not enough, people having to queue for minutes at a time. The restaurant does it's best with limited space, the food is basic, Luke warm & repetitive, the older waiters are at best surly, at times rude & idle, they also treat Spanish guests in a far superior manner, the only time they work is when there is a manager on duty. The bars, generally only one open, understaffed, takes two of them to serve one order, one doing drinks the other using the till, this of course creates long queues, when the one closes the other one opens, just a joke there were times when it could take as long as 15 minutes to get a drink, then if coffee is ordered they have to go to the pool bar, also if you are All Inclusive could wait for 15 minutes get to bar if after 11 you had to pay, disgraceful! We were all inclusive (mistake) this is the worst A i we have been too, it was of poor quality products, watered down orange juice (fresh orange juice standard in other hotels) not allowed proper coffee only out of machine tasted like warm dishwater,charge for a splash of lime, but worst of all we were treated as second class guests by many of the bar staff because we were not handing money over the bar, so they think no tip, Spanish were served first if you allowed it (I didn't) the management should remind the staff that we had pre-paid all guests should be treated the same regardless of board or nationality. The pool area is lovely, the grassed area is nice for those who prefer to be a little more quiet, there are generally plenty of sunbeds, but, the management should do something about beds being reserved with towels & not being used all day, also not enough parasols. The animation team, Luna, Alex & Angel were great, very friendly, entertaining an asset to the hotel, they involved everyone old young alike, always found time for you, they enhanced our holiday. Other members of staff who deserve a mention, Gloria Reception, Jose Antonio Restaurant, Sebastian Bar, trainee I think but a credit to hotel. Last but not least the maids who do the rooms have perhaps the hardest jobs,but, they do it well, always with a smile & pleasant word, some of the other staff could learn from. The jewel in the crown for the hotel is it's location, With better management & investment it could be a good hotel all round, it has potential it just needs to be realized. Would we return NO unless it's potential is reaIlzed, then YES,
BUT NOT ALL INCLUSIVE!!!

Room Tip: Top Floor poolside
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  • Stayed: June 2014, travelled as a couple
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5  Thank grumpy8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 1 July 2014

Dear Guest,

We appreciate you taking the time to review your stay with us and for providing us with your feedback.We hope that you enjoyed your stay despite the negative points you are mentioning.
Your satisfaction is the best source of motivation for us and we never make any distinction between clients, so that everyone is treated equally with the same kindness and service
Your comments help us make the necessary improvements to make our hotel better
We look forward to welcome you again in our hotel
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Palmasol

Address: Avenida Mar 7, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 45 Hotels in Benalmadena
Price Range: £46 - £139 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Palmasol 3*
Number of rooms: 269
Reservation Options:
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Also Known As:
h10 Palmasol Hotel Benalmadena
Hotel Palmasol Benalmadena, Costa Del Sol

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