We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Missing it already!”
Review of Hotel Palmasol

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 8 more sites!
Hotel Palmasol
Ranked #25 of 45 Hotels in Benalmadena
Reviewed 8 July 2014

Having read several negative reviews before our travels I was apprehensive to say the least. However. If you go with realistic expectations you will have a fabulous time. A lot of the reviews we read complained either about the staff or the food but we really didn't think these criticisms held true.

FOOD -

All inclusive buffet in the restaurant at breakfast and evening meal with either the option of the restaurant buffet lunch or the pool bar snack menu. For this you had to order at the bar, and then walk over to the chef station where your food was cooked to order. This meant it was always hot and never took more than 10 mins or so. The options here included burgers, sandwiches, salad, chips and hotdogs.

For evening meal the options included salads again, breads, hot food which usually included pork, turkey, chicken or beef and fish. There were varying types of potato and chips of course. Each day there was pizza and pasta. There was also a cooking station where the chef served up freshly made paella and stir fry type dishes and some grilled meats. Desert was fruits, cakes and mousses. I was disappointed this wasn't ice cream until mid week we realised there is a freezer set away from the buffet where you could help yourself to tubs of ice cream.

Breakfast was typical buffet with cereals, toast, pastries, fruits and yogurts and of course full English.

DRINK -

This system I have to confess we found a little odd. For evening meal you are served drinks at the table, it seemed to be one drink each plus water for the table if requested. Some nights we were served as we sat down, others we were almost done eating before we were asked what we wanted to drink.

During the day from 11am to 11pm you ordered drinks at the poolbar. Service here could be quite slow as you need the room key card as proof of all inclusivity. Quite why you also wear a wristband all week we never really understood. We asked for a second key card for the room at check in and were easily given one. This now surprises me considering the drinks ordering/payment system. After 11pm you can be served in the salon bar but as many barstaff finish at this time service slows considerably. We waited one night for almost half an hour for four cocktails - we were told this was as the hotel only has one cocktail shaker!

All inclusive included all local sprits and beers, tea and coffee and branded soft drinks. For cocktails and branded spirits you paid half the menu price.

ROOM -

Cleaned daily, fresh bedding and towels daily. Beds comfortable and shower nice and hot. I echo other reviews stating the bathroom floor could get quite wet but this is a common theme in bathrooms with showers abroad it seems so I'd just say be careful. Air con worked fab and was free which we were pleased about. Safe is extra. Hairdryer in bathroom fine for short or fine hair but for thicker/longer hair it wouldn't have been adequate.

There was plenty of storage and we had a fab balcony overlooking the pool and part of the marina. Some end rooms have GIANT balconies but we just had standard size. Our room (409) got sun in the morning but not at nighttime. My one complaint would be lack of sockets. Big tip is to take an extension socket. My travel buddy introduced me to this idea and we were fine.

POOL/FACILITIES -

Were brilliant. The main pool is lovely and not too cold and we never had a problem getting a sunned, you're not tightly packed in as at some places and there was plenty of space on the grass if the main pool area is full.

The jacuzzi and sauna were lovely, indoor pool was closed for the season but looked like it would have been great on a colder day or in low season.

Entertainment staff provided ample opportunity in the day for darts/table tennis/rifle shooting/boules and water polo type activities.

STAFF

Contrary to many reviews we found all the staff to be friendly and lovely. If you treat them with respect and smile back you won't have any issues. My main criticism would be that they need more bar staff and more staff in the restaurant at night so the drinks flow a little more freely.

ENTERTAINMENT

The team of three entertainers work really long hours. Seven days a week. To say this is the case they're enthusiastic and happy, and they do provide a giggle. Don't go expecting a west end theatre performance and accept it for what it is, if you go with that attitude you won't be disappointed. We had karaoke, kids disco, bingo, quizzes and shows and all were worth participating in. We made good friends with some other holidaymakers there too!

LOCATION

Couldn't beat it. Through the bottom gate and you're literally at the marina, go left for Torremolinos beach or right for Benalmedina beach, plenty of bars and restaurants there and lots of boat trips too. Go out of the main hotel door and right and you're in the centre of the resort. 24hr square is at the top of the street and there's also a tourist information place and bus stops right there too for convenient exploring.

WOULD WE GO BACK?

A big fat "yes please"

Room Tip: Room 409 was ours. The fourth and 5th floors have the best views especially poolside which also over...
See more room tips
  • Stayed: July 2014, travelled with friends
    • Location
    • Rooms
    • Service
12  Thank XRAY_Bobsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 14 July 2014

Dear Guest

First of all we would like to thank you for choosing our hotel and for your positive feedback on the Tripadvisor. We are very happy that you were satisfied with our services and so pleased to read all your compliments regarding our staff, food and entertainment.
We are very happy that you spend good holidays and we hope to see you again in our hotel in near future.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (1,685)
Traveller rating
Traveller type
Time of year
Language
  • More languages

1,110 - 1,116 of 1,686 reviews

Reviewed 7 July 2014

We just came back today after staying here for the week.Never again!.....the rooms are very basic and not too clean,No mattress protectors on the beds and bathroom was quite dirty.We have been going all-inclusive for years to various Spanish hotels but this has got to be one of the worst.The food was terrible except for the breakfast which was ok.We spent most of our holiday money on eating out..The all-inclusive spirits were awfull and the sangria came from a plastic bottle.On the Plus side the location is good.Ideal for the marina and various bars and restaurants of which we frequented.The gardens near the pool are lovely and great for sunbathing.The entertainment staff work very hard.We spoke to people who had stayed here last year and they said it had gone down hill.Shame,because it has the making of a really good hotel but needs a good management team to look at the negatives.

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
Thank Kate Donnelly B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 14 July 2014

Dear Guest

Thank you for taking the time to share your experience.We hope that you enjoyed your stay despite the negative points you are mentioning.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

Just arrived back from a weeks holiday arriving on the 25th June .on arrival Juan at reception not great with giving information to busy chatting to other customers ,given the key and dismissed ,no directions to where room was or any hotel information, didn't think this was a great start .
Room very small we had rm 350 with an additional bed put in for our 14year old son ,certainly don't think this was a room big enough for 3 people .the room was clean and towels and bedding changed daily which was good .they are a bit dated and in need of an upgrade ,we had asked for a pool view ,but a big tree restricted the view to pool ,but could see a bit of the marina so that was ok .read a review about only one socket in room so we took an extension 4 socket cable with us and that was great for phones an iPods etc .
The staff overall were very pleasant and friendly epecially Alex and Angel the entertainment staff my 14 year son Jack had a fab time playing water polo ,French boules ,ping pong and many more so thank them both from us .
We were all inclusive and the food was the usually buffet standard sometimes ,but the food was a little cold and some days were better than others but you could always find something to eat .we ate out a few times La Fraggata (lovely pizzas ) on the promenade going towards torrmolinos ,metro (Italia )at the marina and pinochio (tapas)above Benny's
bar Benalmadena all worth a visit.
The pool area was quiet most days and could always get a sunbed you couldn't get out before 8am to reserve your bed which was good no having to get up at crack off dawn ,there was only about 11 parasols but there is plenty shaded areas, we liked in front of showers on right hand side as full sun all day and then shaded from 3.30-4pm when we'd had enough .
Even though there was a few issues we all had a fantastic holiday and prob would go back to the hotel as it was a good price .

  • Stayed: June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
4  Thank Busybee24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 9 July 2014

Dear Guest

First of all we would like to thank you for choosing our hotel and for your positive feedback on the Tripadvisor.We are very happy that you were satisfied with our services and so pleased to read all your compliments regarding our entertainment.Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning and you will give us another opportunity to welcome you to our hotel again.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

Stayed here with 4 girlfriends for a long weekend. Such a lovely clean hotel, the pool and seating area is so comfortable with canopies and chill out area.
The all inclusive looked good but we were there for self catering and eating out. Staff really friendly and there was a mix of guests, there was a hen and stag but they were really friendly and considerate. As you come out the main entrance turn right it's the 24 hr square, a bit crazy but fun for a Very late drink. Turn left and you will come to the marina with lovely restaurants with plenty of options, the Argentinian steak is to die for! The marina bar are better for an older crowd, 25 and upward. Would definitely visit again. Not sure if I would go to the resort with my kids though.

Room Tip: Ask for. Pool view
See more room tips
  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Little-lou08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 7 July 2014

Dear Guest

We appreciate you taking the time to review your stay with us and for providing us with your feedback.
We are very happy that you spend good holidays and we hope to see you again in our hotel in near future.
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 6 July 2014

we visited for a long weekend and was an ok hotel rooms clean but small great location central for the resort. breakfast was an experience we attempted once but due to the extremely rude spanish pensioners who were staying decided to eat out. pool area very pleasant and quiet

  • Stayed: April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jenn H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 7 July 2014

Dear Jenn

First of all we would like to thank you for choosing our hotel and for your positive feedback on the Tripadvisor.
Your comments help us make the necessary improvements to make our hotel better, sorry if the breakfast was not to your liking
We look forward to welcome you again in our hotel,
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 July 2014

Hi all , We stayed at this hotel on 20th June 2014. Meals overall nice cold at times though.
Staff in dining room were very pleasant , reception staff were pleasant , but staff on snack bar were a misery , you had to wait until your food was cooked sometimes 20 min not good !!!!!!!
The room was ample despite only having 1 socket!!!!! And that was for TV!! Only 1english Chanel which was the news, I have a nebuliser Iv got to use !! I had to hire a plug extension to use nebuliser and charge phone . Room number 311 .location very good. Pool quite nice .
Sun loungers new nice . Air condition great worked well .safe good up to date no key you use your Owen code . Other good thing we met some lovey people at this hotel!!!! My friend was refused a apple and orange when she was ill in bed !!!! Jackie Allan .

Room Tip: It's worth paying more for a pool view
See more room tips
  • Stayed: July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank Jacqueline A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 7 July 2014

Dear Jacqueline

Thank you for taking the time to share your experience.
Your comments help us make the necessary improvements to make our hotel better. We hope that you enjoyed your stay despite the negative points you are mentioning
Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

Stayed at the palmasol for a week from the 25th june 2014, i had read the reviews from other visitors and was concerned!
All i can say is ignore the bad reviews my friend and i loved our stay here from the moment we arrived and i think there are some ignorant people who have visited this hotel who expected the ritz!!

first of all i have to mention the staff if you take the time to treat these people as individuals and not just someone to serve you they will make your hotel special,they work very hard and long hours and i don't understand the bad comments made towards them,

Francisco and maribel in the restaurant were amazing whenever they saw us they would wave and come over to talk to us always making us feel welcome,

miguel and fernando in the outside bar were also lovely and always took the time to talk to us always calling you by your name with a very warm welcome,

Luna and Alex on the entertainment were always on the go and never failed to make us laugh

I had to mention these people as they made our holiday extra special and they need to be awarded by the hotel management and it annoyed me the bad reviews i always believe you get what you give so if you treat them with respect you'll receive it back! ( RANT OVER!!)

hotel is spotless our room was cleaned everyday, sheets and towels changed daily

we went all inclusive and had all our meals in the hotel the options were endless, i'm a fussy eater and there was always something to eat, no one has mentioned there was also a lady there who cooked meat in front of you so you knew it was fresh and hot, I'm a catering manager and very aware of food hygiene standards ( maybe a little critical at times!) i was impressed by the standards here.

the pool,terrace,garden etc was spotless and gorgeous

we couldn't fault this hotel and are booking to return next year.

  • Stayed: June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank Clare_Carlisle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Inma G, Director de Relaciones Públicas at Hotel Palmasol, responded to this reviewResponded 4 July 2014

Der Clare

First of all we would like to thank you for choosing our hotel and for your positive feedback on the Tripadvisor.We are very happy that you were satisfied with our services and so pleased to read all your compliments regarding our staff, food and entertainment.
Every positive feedback motivates us more to make our guests feel comfortable and welcome.
We are very happy that you spend good holidays and we hope to see you again in our hotel in near future.

Best Regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Benalmadena hotels
0.1 mi away
Hotel Ibersol Alay
Hotel Ibersol Alay
#18 of 45 in Benalmadena
464 reviews
0.2 mi away
Hotel Mac Puerto Marina Benalmadena
0.4 mi away
Hotel Best Siroco
Hotel Best Siroco
#7 of 45 in Benalmadena
2,383 reviews
Show Prices
Show Prices
Show Prices
0.3 mi away
Hotel Best Triton
Hotel Best Triton
#10 of 45 in Benalmadena
1,912 reviews
0.1 mi away
MS Alay Apartments
MS Alay Apartments
#24 of 45 in Benalmadena
408 reviews
0.5 mi away
MedPlaya Hotel Bali
MedPlaya Hotel Bali
#19 of 45 in Benalmadena
3,055 reviews
Show Prices
Show Prices
Show Prices

Been to Hotel Palmasol? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Hotel Palmasol

Address: Avenida Mar 7, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Restaurant Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #25 of 45 Hotels in Benalmadena
Price Range: £47 - £141 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Hotel Palmasol 3*
Number of rooms: 269
Reservation Options:
TripAdvisor is proud to partner with Jet2Holidays , LoveHolidays, Alpha Holidays Limited, Expedia, Booking.com, Hotels.com, TripOnline SA, Evoline ltd, getaroom.com, Ebookers, 5viajes2012 S.L. and Cancelon so you can book your Hotel Palmasol reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
h10 Palmasol Hotel Benalmadena
Hotel Palmasol Benalmadena, Costa Del Sol

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing