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“Not what we expected of 4 star hotel”
3 of 5 bubbles Review of Hotel Best Triton

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Hotel Best Triton
Ranked #13 of 45 Hotels in Benalmadena
Certificate of Excellence
Johnston, United Kingdom
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Not what we expected of 4 star hotel”
3 of 5 bubbles Reviewed 10 October 2013

Just returned from a 2 week stay at the Triton hotel in Benalmadena. The pool area was big and well maintained we never had a problem getting a lounger either in the sun or in shade
Our room had obviously been recently refurbished with good furnishings and plenty of storage space. The room was well serviced by hard working and friendly staff.
HOWEVER our room was in the ANNEXE ( probably the grade booked by our travel agent) At check in we were directed to our room and told that our luggage would be delivered to our room. When we eventually reached our room we realised why our luggage would be delivered to us. This was our first experience of the Triton and after waiting for 30 minutes we called reception to ask for our luggage to be deliverednd then with still no luggage after a further 20 minutes we went back to reception to repeat our request - it was only after this that we received our luggage.
To get from our room to the dining room and using the lifts in the annexe and then in the main building we still had to trek approx. 160 paces and negotiate 3 flights of stairs totalling 32 steps - definitely not advised for anyone with mobility issues.
While the main hotel building balconies were lit at night the annexe was left in the dark - when we asked about this at reception next day we didn't get much of a reply and were only given a ' couldn't care less' shrug of the shoulders by the charming man at the reception desk. How much would cost per guest per night to have 5hrs light on the balcony - not much
Our first experience of the dining room was terrible - we eventually managed to find a table - but after finishing 3 courses and with all the dirty dishes still on the table we were unable to order a drink - this happened on another occasion and on 2 more we were midway through dessert and still with 2 course dirty dishes on the table we were belatedly offered a drink. At first we thought that this service and generally not too friendly staff was down to the number of tables that the staff had to cover but later realised that they were only following the example set by their boss and mentor the head waiter. Displayed in all lifts and throughout the hotel were notices saying that men were not allowed to wear shorts at dinner, we also had this stated on a leaflet given to us at check in, despite this shorts were fairly common at dinner with the head waiter simply admitting diners without any word of caution
The food was OK - quite repetitive and not really a wide selection - the ladies who restocked the buffet from the kitchen were the hardest working and most friendly staff in the dining room
While the minority of bar and restaurant staff were pleasant enough the biggest majority were certainly not welcoming. The pool bar staff were possibly the worst they also seemed to have an aversion to keeping the area clean especially in late afternoon and evening
Two days before leaving we thought that we needed some more Euros, asking to change English bank notes at reception - we were told that this was not available in the hotel and told 'go to bank'
Being fortunate enough to holiday 2 or 3 times a year in 4 star hotels we would say that the Triton is not worthy this standard and is possibly only a 3.5 star at the very best.
The Triton is part of the Best hotels group but is not part of our group of best hotels we most certainly won't be back.

Room Tip: If you must go make sure that you get a room in the main hotel building and don't expect the bes...
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 29 October 2013
Dear Mr. John S.

First of all we would like to thank you for your preference in selecting Tritón Hotel for your holidays in Benalmádena and for the time you spent to write your impressions about your stay. it is our best way to know where we can still improve our daily services in order to provide nice experiences to our guests. We deeply regret reading that you felt uncomfortable with your room in the annexe. We never accommodate guests with mobility problems there (we just need to know it in advance) and if customer room experience is unhappy we always try to change rooms as soon as we can.

We took good note of your comments related to the porterage and restaurant/bar service and apologize for the inconveniences caused; we passed them to our heads of department in order to revise and improve those issues in our next meeting.

Concerning about the currency exchange service, we do not provide this service from 2002. Just in front of the hotel there are several bank branches where guests can be assisted.

Once again, thank you for your visit and review; we hope that in the near future we will have the opportunity to give you a better attention.

Best Regards.


Víctor Alonso
Director
Hotel Best Triton
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
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wales
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 9 October 2013

Stayed here for a week at the end of September, this was an upgrade from The Siroco.
We arrived early hours of the morning and recepition were very quick to call someone to show us to our room, which was very spacious, with 2 x 4ft beds, air- con, fridge, flat screen tv with several english channels, fridge and safe(payable).
Lovely bathroom with hairdryer, smellies (replenished daily).
The room was kept lovely and clean throughout our stay.
Balcony was really big, with table, chairs and clothes airer. The room overlooked the beach, marina and also the little square, which is lovely in the evenings, great little bars here.,
The pool area was fantastic, just through the gate and you're at the beach and prom with lots of shops, bars and restaurants, an easy walk to the the marina.
The restaurant at the hotel, lots of choice, some days better than others, sprouts and champagne at breakfast!
One little thing that annoyed several people was when the dress code in the evening (Gents to wear long trousers) was not upheld, with several people coming straight in from the pool in shorts, vests and flip flops, but the restaurant manager didn't seem to care, so maybe its not too rigid.
Good hoilday, great location.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank reddeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 19 October 2013
Dear Guest,

We would like to thank you for having found some time to send us your review.
All of us really appreciate your nice comments about the hotel and its facilities. Also we take note about your observation about the dress code at dinner time.
I promise you we will try to improve our service in the future and we hope to welcome you again in Tritón in the next future.

Kindest Regards.


Víctor Alonso
Director
Hotel Best Triton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durham, England, United Kingdom
1 review
5 of 5 bubbles Reviewed 6 October 2013

This was my second stay in this hotel and again I was very impressed! This time we were in the annex and found it lovely, although it isn't advisable for the less mobile. The room was large, very clean and in a nice, quiet location. With a view of the main road, the tennis courts, main reception, the pool area and the beach/marina! Great if you like to people watch! The pool area is one of the highlights of the hotel, it's very large, with plenty of beds for everyone and plenty of space in-between! The food is delicious and there is something for everybody! The restaurant now opens at 18.30, which is much better and less busy early on! The hotel, in my opinion, is very well appointed, very clean, with excellent staff and my future first choice!

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lynn B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 19 October 2013
Dear Guest,

We would like to thank you for your fantastic review. We really like to know that you have enjoyed your stay at Tritón. For us is very important to know customers feedback (good and “not so good” things) about the property and service. All of us are working to satisfy our guests and is great when we achieve it.

Best regards from Benalmádena and we hope to see you again very soon.


Víctor Alonso
Director
Hotel Best Triton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stourbridge, United Kingdom
Level Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 4 October 2013

We have stayed at this hotel many times and have always found the staff very helpfull we had a room in the annexe this time that i was a little worried about room no 1001 that had been fully refurbed we had good air con that worked, two large rooms one with the two double beds in and another with a sofa in it that would turn into a bed, both rooms had samsung televisions that had BBC and ITV on them .The room overlooks the pool and you also get a good view of the marina and of course the sea.
The porter will take your bags to your room as it is down a long passage but when you leave ask for the porter to take your bags to reception as there are some steps to climb.
Overall a good holiday But just a warning if when you fly with Monach Dont sit in row 31 as there is no leg room and if the person in front puts there seat back it is in your face and you have no place to move to as your seat will not go back.

Room Tip: get a room that looks out over the pool and not by the road
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ron r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 9 October 2013
Dear Guest,

Thank you very much for your kind review. We are delighted to know that you appreciated once again our service. Refurbishments are made every year, we try to keep all the property well maintained although sometimes it is not easy, as you can imagine.

We hope to welcome you again in Tritón Hotel.

Regards.


Víctor Alonso
Director
Hotel Best Triton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wirral
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed 1 October 2013

On arrival at the hotel we approached the reception and the rather stern looking gentlemen who stood behind it. I'd read reviews which indicated an unfriendly welcome but this was honestly not the case, whilst not 'over the top' jolly, the reception team were helpful and efficient. My request for a sea view room, not in the annex, was granted without complaint. I had contact with reception a further two times and the service was the same, not laugh a minute, but helpful and efficient.
Our room was a good size, good facilities, nice view and clean! It was cleaned everyday to a high standard.
The buffet breakfast comprised of a large selection of good quality food and the dining room staff were pleasant.
We didn't use any other facilities in the hotel, although the pool area appeared very nice we preferred to take the short stroll to the beach or marina area.
All in all this is a good hotel in a great location and I wouldn't hesitate to stay here again.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IainWirral
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 9 October 2013
Dear guest,

We would like to thank you for your nice review. It is good to know that all our daily efforts are appreciated by our customers.
We realize that it is not enough to provide an efficient and effective service, we must to do it smiling, a smile is always welcomed.
We hope that you had enjoyed your stay with us and hope to see you soon in Triton Hotel.

Best Regards from Benalmádena.


Víctor Alonso
Director
Hotel Best Triton
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
nottingham
Level Contributor
42 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
3 of 5 bubbles Reviewed 28 September 2013

The location of the Triton is excellent - right next to the beach and with lovely walks along the sea front either way. Also it is close to the main road, where the bus services are excellent. The hotel facilities were fine, although not sure if the rooms were cleaned very thoroughly - there was some paper on the floor of our room which never got swept up in 7 days! However, the 2 lovely pools were kept clean and the sunbeds were plentiful. The quality of the food was good, but things were not replenished often enough so we often found at breakfast that there was no fruit or yoghurt or cereals when we wanted them. All in all, a good hotel but maybe could do with a bit of sharpening up in places.

  • Stayed September 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank beedeeNottingham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 3 October 2013
Dear customer,

Thank you very much for your review about your last stay in Tritón Hotel.
I am sure they will help us to improve our service.
Undoubtedly the location of the hotel, the garden and pools area and food service are probably the most important issues for our guests.
Your comments about room cleaning and buffet replacement will be taken into account in our quality periodic meetings.

Best regards from Benalmádena and we hope to see you again in Tritón.
You will be very welcome.


Víctor Alonso
Director
Hotel Best Triton
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Manchester, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed 27 September 2013

We have just returned from a great holiday in Benalmadena, where we stayed at the Triton. We were a bit apprehensive due to the mixed reviews and would like to say that you can't please everybody and people sometimes nit pick. We think we give a fair and honest review. All in all it is a very nice hotel, and with a few improvements could be fantastic! To start with the good points - location is perfect. Pool area - lovely with lots of sunbeds that were always available and we never went down before 10 a.m. Food - good choice, with something for everyone, can't understand why people complain about the food. Rooms - Nice and spacious and kept clean. But the air con wasn't very good and quite often there was a smell of bad eggs coming out from it.(this was in the first room we were in, in the old building). Also the plug sockets are not positioned in a very good place. The beds are quite hard for a four star hotel. Now we must mention the bad points - after reading reviews we requested a room in the main building but on arrival was told it was completely full, we were shown to our room but was pleasantly surprised and the view was good, we were on the fifth floor. By the second and third night we changed our minds about the room as we were kept awake by what we could only describe as Rats running along the ceiling and down the wall (this wasn't birds). The second night we phoned reception and asked if someone could come up and listen to check it out but we were told it wasn't possible and we should report it in the morning. (we had to put the t.v on and turn on the lamps and we had no sleep for the rest of the night, it was like they were in our room! In the morning we reported it and was told to come back at 12 noon to see if a room would be available for us to move. No one was concerned about what had happened and we did not receive any form of apology or reassurance that the matter would be looked into. We were moved to a room in the new building. The problem room was 562 and we think there may have been a nest above it. Other bad points were the air con in the restaurant didn't seem to work and in the evening it was too hot in there. Organisation needs improving when going in the restaurant also, maybe the manager should show you to a table as people seemed to be wandering around looking for tables and when other people had finished the tables were not reset quickly enough so you couldn't tell if the table was free or not. All in all sort the air con and service and there you have it - and of course ROOM 562.

Room Tip: make sure you get a room in the new building!! nearer the beach end
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wendy d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this review, 19 October 2013
Dear Wendy,

First of all, thank you very much for taking time to send us your review though Trip Advisor.
It is important for us to know the different opinions of our customers, it gives us ideas of how to make the hotel a best place.
We have taken note of the suggestions you have made about the air conditioning and the restaurant service and hope you will see some changes by your next visit.
We would like to apologize if you had felt that there was no reaction at all when you explained your situation at the desk. I can assure you that the room and the ceiling were properly checked with any incident.

We sincerely hope that we may welcome you back in our hotel again in the future.

Kind Regards.

Víctor Alonso
Director
Hotel Best Triton
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Best Triton

Property: Hotel Best Triton
Address: Avda Antonio Machado 29, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Swimming Pool
Hotel Style:
#8 On the Beach Hotel in Benalmadena
#10 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Best Triton 4*
Number of rooms: 380
Official Description (provided by the hotel):
Located in the well known "Costa del Sol", at the tourist centre of Benalmádena and facing the sea. It's just a few metres away from the harbour. Comfortable rooms with terrace, fully fitted bathroom with hairdryer, satellite TV, security door lock, telephone, fridge, heating, air conditioning and optional safe-deposit box. Buffet restaurant with show cooking, national and international cuisine. ... more   less 
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Also Known As:
Benalmadena Triton Hotel
Triton Benalmadena
Triton Hotel Benalmadena
Hotel Triton Spain
Hotel Triton Benalmadena
Benalmadena Hotel Triton
Hotel Triton Costa Del Sol
Hotel Best Triton Benalmadena, Costa Del Sol

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