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Hotel Best Triton
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Reviewed 30 March 2014

Hi I am here again we have just come back from the Best Triton Hotel and what a hotel I picked, We when's on the 19th till 23rd this was a short break as it was my wife's Special birthday. We checked in at Reception fine went down to the lift to our room all was lovely going to the room card in then entered the wife she could not believe her eyes, Double bed then came out the inspection bathroom was fab it meet all expectations it was great.then was there any dust about No. The view was fantastic straight out on to the promenade and Sea.It was lovely to see this all past the test. We then straight down for lunch and found it was great then on to the pool this was fantastic you could go through a gate with your room card straight on to the Beach. Dinner in the Resterant at night was lovely after dinner there was entertainment downstairs great If you go through the staff hotel waiters could not do enough for you Reception was same, this was a 4star hotel and lived up to it I have been in some hotels but it was out of this world I wished I had booked for 2 weeks now we will be going back to the Triton now let tell yo in all Honestly I would book it a really good hotel could not fault it go on there give it a try We did and really really enjoyed every moment next review April.

  • Stayed: March 2014, travelled as a couple
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2  Thank Phil H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this reviewResponded 10 April 2014

Dear Guest,

We are sincerely grateful for the time you took out of your day to share your feedback on your recent stay at Triton Hotel; it is very rewarding to read that our guests have fully enjoyed their holiday experience.

As it is our deepest desire to offer comfortable accommodations, we enjoyed reading your description of the rooms that are designed to make our guests stay as pleasant as possible.

We also greatly appreciate your praising comments about the hotel location, and on our dinner experience in the restaurant and will certainly not fail to inform our Chefs.

Thank you once again for your preference and lovely review on your stay; we hope that you had a comfortable journey back home and to have the pleasure of welcoming you back in the near future.

Warmest Regards.



Víctor Alonso
Director
Hotel Best Triton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 March 2014

My partner and I had stayed at this hotel a few years ago on two separate occasions and at that time thought it to be just about excellent. This time however, it just missed that accolade. I had emailed two months before our holiday and asked for a room on the third or fourth floor facing south (overlooking the pool side of the hotel and getting the afternoon sun). When we arrived we were given a room on the ninth floor facing north with no sun after about an hour in the morning. We asked for a move but were told the hotel was full, but to be fair, we finally got a move to what we had asked for after the first week. And here is the main complaint, our previous visits had been in November when the hotel was only half full, but this time with a full hotel the dining room in the evenings was less than satisfactory. The food was fair ( I've certainly had better in other hotels) but the people milling around the self-service buffet in all directions and some behaving as thought they hadn't eaten for weeks, did mean that the evening meal was not a time one particularly looked forward to.. The rooms were comfortable and furnished with two side-by-side double beds, and plenty of wardrobe space and drawers. The staff were efficient and friendly enough but seemed stressed in the dining room. Would I return to this hotel? probably not.

Room Tip: ask for a south-facing room if you want to enjoy the afternoon sun sitting on the balcony.
  • Stayed: March 2014, travelled as a couple
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2  Thank geoff1938
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this reviewResponded 10 April 2014

Dear Guest,

Although we sincerely regret reading that your stay at our Triton Hotel was not as enjoyable as it could have been, we would like to thank you for sharing your observations with us because this gives us the opportunity to make improvements and thus offer all our guests a better service.

On the other hand, we thank you for pointing out the comfort of our rooms as well as the efficiency and kindness of our staff.

Please be assured that we took your comments into consideration and that they will help us to improve our services. We really thank you for your time and despite the issues you have raised following your stay, we hope that Triton Hotel will remain an option for your next holiday and that we will have the opportunity to restore your faith in our company in the near future.

Kind Regards.

Víctor Alonso
Director
Hotel Best Triton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 March 2014

this is our 3rd time at this hotel and wont be our last,the only complaint for Mr Alonso is regarding the tv or rather the lack of it.The only Eglish channel for English people is BBC world news,There are lot of British people who stay here somettmes as long as a month and the option for a night in watching tv would be very nice.Can i ask Mr Alonso to give this serious consideration as it would add to the holiday experience and no doubt influence peoples deciision to book the Triton or not.

Room Tip: all even numbers get most of the sun
  • Stayed: March 2014, travelled as a couple
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1  Thank piperglenn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this reviewResponded 15 April 2014

Dear Guest,

Firstly we would like to thank you for choosing our Tritón Hotel for your holidays in Benalmádena area and greatly appreciate you reaching out to us through TripAdvisor to notify us of your concerns; your input is extremely important to us

For all of us, it is a great satisfaction to know that you feel good in our hotel, you have returned and you will return in the future: this one is the principal aim of our work and makes us very happy to know that in your case we have reached it.

Regarding your observation on the English TV I must to say that this one is a problem that we are trying to solve in these moments: currently three channels in English are available but now the signal for some satellite broadcasting channels had been cut off in southern Spain.

Hopefully, the problem will be fixed very soon and we will offer a wide range of English channels as usual.

Finally, thank you very much for your review and we look forward to welcoming you back on your next trip to Benalmádena.

Sincere Regards.


Víctor Alonso
Director
Hotel Best Triton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

Hubby & me stayed in Room 367 - 9th-14th March. in the separate building.
(Booked hotel and flights with Monarch Airlines)
Lovely large modern immaculate room, with big shower-room obviously refurbished recently, as I think they all are. Large side balcony, with views overlooking the sea front and the sun in the afternoon. All very clean and pleasant.
The Hotel really is very spacious , with pleasant meeeting rooms and sitting areas galore. But some of these areas seem a little dated, including reception.
There are two buildings joined by a long wide corridor with some steps and ramps. Although this area is pleasant as it has a few seating areas and plants, we felt that anyone who had difficulty with walking would probably be best with a room in the main building.
The pool area is really pleasant ( overlooking the sea) and a great size, with two lovely large (immaculately clean) pools and one for children. Also lots of different places to sit in. The gardens need a little TLC, but I'm sure that's because of the time of year and it would be done later.
There was a mix of Nationalities staying here, Spanish, French , German, English and others, who all seemd to like the Hotel.
The restaurant at dinner was usually quite busy and noisy, but the Staff were always pleasant and attended to drinks quite quickly. The hot food we thought was reasonable, but it was usually only warm, as were the plates. But the salads and fruit and desserts were always excellent. And there was always plenty of choice, being regularly replenished. Similarly for Breakfast.
All the Staff we encountered at Reception, in the Restaurant and Bar, the maids etc. were friendly, helpful and obliging. We could not fault them.
It's a good all round Hotel.
We would go again to the Triton and would recommend.

  • Stayed: March 2014, travelled as a couple
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4  Thank GailForce188
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this reviewResponded 31 March 2014

Dear Guest,

First of all, thank you very much for having chosen the Triton Hotel for your stay in Costa del Sol and for posting such an interesting and detailed review about your stay. We feel proud of having been able to offer you a good experience and It is great to hear you thoroughly enjoyed your stay with us and want to come back on a further visit to the area.

We also greatly appreciate your praising comments about hotel facilities, services and staff. Your feedback will be considered in order to increase the quality of some of our services and facilities.

Once again, thank you for your preference and lovely review on your stay; we hope that you had a comfortable journey back home and it would be a pleasure for us to welcome you in the near future.

Warm regards,


Víctor Alonso
Director
Hotel Best Triton

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 March 2014

The hotel is extremely well located on the beach, with nice views on the sea. Stores, buses etc.. are just across the street. Rooms are nice, food is excellent, personnel is very friendly. Activities almost every night.

Room Tip: Rooms facing west get the sun longer. Try to stay in the main building if possible. The other is also very good, but there is a little walk with stairs.
  • Stayed: February 2014, travelled as a couple
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3  Thank Samir5974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Triton, responded to this reviewResponded 31 March 2014

Dear guest,

Thank you very much for your review posted on TripAdvisor.
It’s very important for us to have our customer´s feedback and we are delighted to hear from you, knowing you have had a great time with us.
I appreciate your recent visit and and we hope that you had a pleasant journey back home. We would be enchanted to welcoming you again in our hotel at your earliest convenience.
Warmest Regards from Benalmádena.


Víctor Alonso
Director
Hotel Best Triton

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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