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“Cardiac Hill”

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MedPlaya Hotel Bali
Ranked #20 of 45 Hotels in Benalmadena
Middlesbrough, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Cardiac Hill”
3 of 5 bubbles Reviewed 11 August 2013

Enjoyed our holiday at the Bali, rooms were fine as was the food. Only thing that let it down were the bar staff, they need to be retrained as they were terrible. One girl in particular was apalling I asked for her name but she walked away, I reported her to reception as did two other guests, she was lovely to the Spanish but thats were it stopped.
Bali look at your bar staff they will lose you customers especially the dark haired girl with blue eyes who worked a lot in the pool bar.

Stayed August 2013, travelled with family
Helpful?
1 Thank hazel185
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at MedPlaya Hotel Bali, responded to this review, 12 August 2013
Dear Hazel 185,

Firstly thank you for choosing the Medplaya Hotel Bali for your recent holiday in Benalmádena Costa and for taking the time to send us your comment.
We are saddened to hear about your disappointment regarding the bar service. I must stress in this respect that we strive to improve overall hotel standards year by year and adjust them according to customer needs. Our first goal is to make our guest happy and satisfied. Please, rest assured your comment will be forwarded to the management who will look into this very closely.
I am sure that this feedback will serve to all of our staff as we strive to continuously improve the quality of our services.

Once again, thank you for sharing your recent hotel experience with us and we hope you give will have another chance to welcome you and serve you in the near future.

Best regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com


Thank you again for sharing your experience, and we hope your next visit will be
Report response as inappropriate
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2,697 reviews from our community

Traveller rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (688)
Date | Rating
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Polish first
  • Portuguese first
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English first
Sheffield, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
4 of 5 bubbles Reviewed 10 August 2013

We have just returned from the bali and had a great holiday. our room was big enough for the time spent in it, cleaned every day with a fantastic view of the sea. Food in the restaurant was nice with plenty of choice for every one. All the staff work exceptionally hard and we found all of them pleasant. The entertainment team do a great job and are always smiling. Our only complaint was at times you were waiting up to 30 minutes to get served at the pool bar. Please ask for a quiet room as if your room is next to the lifts or stairs it does tend to be noisy at night.

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank joannefrost84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
north east
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed 8 August 2013

Mixed feelings at first seemed k room clean but basic needs a facelift entertainment staff great, bar staff not so good especially one of the girls, work on pool being done as pool was about to open to the guests? Bar staff favoured Spanish n treat the English poorly rude n arrogant, food k, huge bank to walk up with buggies, location fine, no security at all so random people can enter, won't go back

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank amcdjc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at MedPlaya Hotel Bali, responded to this review, 11 August 2013
Dear amcdjc,

Thank you for staying at the Medplaya Hotel Bali and for sharing your holiday experience from the Medplaya Hotel Bali in Benalmádena Costa. We are saddened to hear of the unfulfilled expectations. As All Inclusive hotel our prime goal is to offer value for money holidays in the relaxing atmosphere which means that our staff makes every effort to improve our services and give their best to make our guests happy. Therefore we appreciate your comments and feedback.

Thank you again for staying at the hotel Bali and we hope we will have the chance to serve you again in the future.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kingswinford, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 8 August 2013

just returned from 2 weeks arrived on 23/7 in hotel bali. this is a fab hotel remember it's 3 not 5 stars. yes it could do with a lick of paint in places but it was spotlessly clean. there were 2 adults aged 42 and 38 and 2 kids aged 11 and 9. we were allocated a room in bali 2 on the 6th floor with great views over the pool and sea. the room was a little on the small side for 4 people but more than adaquate with limited uk channels on the tv.
the food was very good with something for everyone, trust me my 2 kids are a nightmare when it comes to eating, even to the point where we had to take some of our own food and keep it in the hotel kitchen freezer. however they were full to the brim with chips after 2 weeks but thats not the hotels fault.
the bar was busy but i didn't find any priority was given to anyone else, the bar staff coulld do with smiling once in a while.
now for the entertainment team, where do i start. fantastic they work so hard and whatever they are paid i tell you it ain't enough, different show every night and kids entertained all day.
cardiac hill; are you having a laugh my drive is steeper than that, we travelled with another family who have a disabled son with limited mobility and he walked up it quite comfortably.
if i could give a couple of recommendations to the hotel,
1) cheese and boiled ham are available at breakfast but not at lunch us brits like a cooked breakfast and a sandwich for lunch.
2) more staff required at pool bar from 3-4.30pm long queues minimum of 3 staff.
3) sunbeds on bottom pool, i felt like a german having to get up at 6.30 in order to claim a sunbed for the day, at close of play each day pile them up and chain them and don't unlock them till 8am, the top pool doesn't seem to have this problem as the spaniards use this pool and they are not as stupid as us.
would i return to this hotel.......... already booked.

Room Tip: high floor in bali 2, we had 2604.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank mike k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cardiff, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 7 August 2013

My wife and I along with my son (6) arrived on 18th July and within 5mins of arrival we were joined in the hotel lift by a Male and female who, as I discovered, stole our document wallet which held most of our cash. The hotel seemed dis-interested when I reported the theft. There was no security and these thieves were able to come into the hotel without being challenged. We had read on trip advisor about othe similar thefts in the lifts close to the main reception. The hotel should immediately implement security measures and holiday companies support the guests upon arrival. The food was fine and entertainment was excellent, along with he kids club staff. We were increasingly annoyed with bar service which favoured the Spanish guests. The hoel needs some sort of queing system. The have in their sister hol in Salou (Hotel Calypso). The pool snacks didn't suit us as the staff were over whelmed with demands particularly when the staff had to cook and serve drinks. The queues grew quickly and so we avoided the bars. This had a knock on effect in that we had to eat in the main restaurant needing to Change from swimming gear! Rooms were clean but small. We will not be returning to this hotel.

Room Tip: Ask for a room that looks over the pools which are mor convenient.
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Eric K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at MedPlaya Hotel Bali, responded to this review, 9 August 2013
Dear Erik,

Thank you for taking the time to leave us feedback regarding your recent stay at the Medplaya Hotel Bali. I am disappointed to read that the hotel did not exceed your expectations and I am sorry to hear that you got robbed. With respect to security measures, the hotel has camera video surveillance system to monitor activity in all its public areas. However each customer shall be responsible for its properties. I must emphasize in that context that the hotel has a large number of holidaymakers during the summer month and it may occur such kind of incidents.
Again we are very sorry for any inconvenience caused.

Thank you and we hope you we will be able to serve you again in the future.

Kind regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Scunthorpe, United Kingdom
Level Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
5 of 5 bubbles Reviewed 7 August 2013

This was our third visit to this hotel, myself, hubby, daughter, son-in-law and twin grandsons aged
9. Asked for block 2 and got rooms 2611 and 2610 amazing views. Food as good as ever, cleaning
excellent in 12 days beds changed 3 times, towels every day if you wanted. Boys found friends
from previous years, and had a whale of time, they loved going to the bar and the waiters always served them quickly. Waiting for a very busy team of waiters is no problem, some people
must learn to take life more slowly. Entertainment team never stop from 11am for kids until midnight with the shows. The hill does not get any better, but with the amount of good food and drink it sure takes the weight off.

Room Tip: block 2 have lovely pool and sea views
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  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank bats060448
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at MedPlaya Hotel Bali, responded to this review, 8 August 2013
Dear bats060448,

Thank you for the time spent in writing your feedback on your recent holiday at the Medplaya Hotel Bali and for choosing our hotel once again.
We are happy to learn that you had an enjoyable stay with your family.
Our staff and management makes the effort to be attentive and sensitive to your needs and we also seek to be innovative in meeting your expectations.

Thanks again for being our guest and we look forward to welcoming you back to the Hotel Bali.

Best regards,

Vanda Lehnerova
Guest Relations Costa del Sol
Medplaya.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Carrickfergus, Northern Ireland, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
2 of 5 bubbles Reviewed 7 August 2013

Only back from bali hotel on 5th August was there for 10 nights with my son, now I did read the reviews and I thought because some of them were good that it would have been ok but wasn't, yes it was clean the staff in reception was nice , cleaning staff lovely, one member of staff in dinner hall was nice, but bar staff ignorant and when you asked for drink that you hAd already paid for if all inclusive you got it slammed down on bar no smiles I ended up going out and buying my own drinks,, the rep had told me this hotel has only been made up to a 3 star from last year and in my opinion it is a 2 star ,,,, yes and lots of things needing repaired around the hotel but won't go into it iam just letting anyone thinking about saying here know that do shop around I won't be returning to bali hotel

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joesy36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about MedPlaya Hotel Bali

Property: MedPlaya Hotel Bali
Address: Avda Telefonica 7, 29630, Benalmadena, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Swimming Pool
Hotel Style:
Ranked #20 of 45 Hotels in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:3 star — MedPlaya Hotel Bali 3*
Number of rooms: 436
Official Description (provided by the hotel):
The Hotel Bali is a three-star hotel located on the Costa del Sol, made up of three attached buildings that form a modern and welcoming vacation complex ideal for families and couples of all ages. It is located in Benalmadena-Costa, only 250 meters from the beach and close to the famous Puerto Marina, the Tivoli amusement park and the 'La Paloma' park. All Inclusive The All Inclusive, from Medplaya Hotels offers family fun whilst at the same time making your holiday money go further. The hotel has rooms, studios, apartments and studio-apartments. The accommodations are all outward-facing with balconies, air conditioning and heating.There are two swimming pools for adults with lawn areas, bar service and large terraces with sun-loungers and sunshades. There is also a lawn area and a playground for children. The buffet-style restaurant offers a wide variety of national and international dishes as well as thematic dinners that provide the most outstanding service to the guests. We offer a complete range of board options to suit our customers' tastes and pocket. ... more   less 
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Also Known As:
Bali Hotel And Studios
Hotel Bali Benalmadena
Bali Hotel Benalmadena
Bali Hotel Costa Del Sol
MedPlaya Hotel Bali Benalmadena, Costa Del Sol

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