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“Great time at Best Benalmadena”

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Hotel Best Benalmadena
Ranked #13 of 45 Hotels in Benalmadena
Toronto, Canada
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Great time at Best Benalmadena”
Reviewed 10 October 2013

Stayed one week at Best Benalmadena in September. It was our first visit to Costa del Sol. We had a spacious room on the eighth floor, with a spectacular seaview from the balcony. Staff were courteous and helpful. A special thanks to Toni with all his help to our numerous enquiries. Food was good, plenty of selection. Convenient bus stop close to hotel gets you to destinations easily. Bus 110 brings you directly to Malaga city centre. Also, bus 128 brings you directly to airport. Would recommend this hotel.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Diana S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 19 October 2013
Dear customer,
Thanks for posting your comment and share your experience with us all. We are very happy to know that everything was perfect on vacation and our hotel recommended. Informs to Toni their thanks.
Best regards”


Gonzalo Adame
Director
Best Benalmádena
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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Birmingham
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 6 October 2013 via mobile

This was our first beach holiday together in over 13 years so we don't have any points of comparison, but we've just had an amazing week at the Best Benalmadena! Located in the quiet end at Torrequebrada, near to the stunning village Benalmadena Pueblo (up on the hill but a must-see if you have a car or scooter) this hotel is by a rocky shoreline with a small sandy beach 100 meters along. Our room faced the sea and we were lulled to sleep by the sound of waves breaking on the rocks, just wonderful. The service wasn't always with a smile but it was always reliable. A special mention must be made of Toni, a reassuring presence behind reception and very helpful to us throughout. We went all inclusive and our expectations were met, positive and negative, but that is more about the concept rather that this hotel's delivery of it. It was exciting to come to dinner to see what was new that evening and the food was always tasty. To finish, some things which I would have found good to know when booking this hotel. Firstly the spa and gym keep very short opening hours all during the daytime so you will have to sacrifice time in the sun to enjoy, and the spa costs extra. And the location is quite far from the Puerto which is the hub of activity and on the doorstep of Torremolimos. The Best hotel chain also own the Hotel Triton which may be a better option if you want a livelier location. My top tip is request a sea facing room but one which doesn't face the Sunset Beach Club next door, or you will be listening to those waves lapping the shore and seeing neon in your sleep!

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Von_took_a_trip
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 10 October 2013
Dear customer,
Thanks for posting your comment, we are very pleased that you enjoyed your holidays, we pass on to our receptionist Toni your nice comment whci for sure he will apreciate.
The Gym room has the following opening times:between 10:00h-14:00h and 16:00h-20:00h, if you need to use it at another time, please contact the reception and they will be happy to help you

Best regards”


Gonzalo Adame
Director
Best Benalmádena
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Dublin, Ireland
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 September 2013

Recently home from a ten day holiday at BEST Hotel-Benalmadena .Fantastic time this was our 4th visit to this hotel in the past 18 months (May & Sept 2012 and May & Sept 2013) we really enjoy it rooms are great spotlessly clean great size terrific sea view, we get the same room each time best room in the hotel (but I am keeping that room number secret!) Great variety of food at all meals, breakfast selection is second to none.
Down in the lift to the swimming pool and the whirl pool, use your room key to open gate on to the beach (about 100mtrs walk) indoor spa 3 Jacuzzi pools and calming pool, wonderful.
Now, some people have complained on here about the staff, as I said above this was our fourth visit and I can honestly say that is not true if you treat people with courtesy they will be courteous and mannerly back to you and this is what I have always found with all the staff at Best Benalmadena they are friendly happy people. The dining room staff might under a bit of pressure as there is a fast turn-around on the tables but always friendly same goes for front of house staff at the reception desk.
At the reception desk the staff may not attend to you immediately if they are doing something else but when they are ready they are friendly and helpful like the rest of the staff. What a lot of Irish and British people forget is that you are in another country things are not like home that is the whole point of going to another country.
One little thing annoying are the guests who slip out early in the morning and place their towels on the sun loungers and very often don’t even bother using them despite the fact that there are notices everywhere forbidding this, so hopefully the pool side staff will tighten up on this.
Would we go back again? Defiantly we are about to book for next year....Robert Allen

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank robert2468
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 3 October 2013
Dear Mr. Allen,
Thanks once again for choosing to enjoy your holiday, comments like yours encourage us to continue working for our customers, for your next reservation please contact us, we will try to give that room with secret number, contact in bestbenalmadena@besthoteles.es.
Best regards”


Gonzalo Adame
Director
Best Benalmádena
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Newmarket, United Kingdom
Level Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 30 September 2013

3rd visit to this hotel and once again had a great stay.
Was on the 8th floor overlooking the sea.
Million dollar views.
Great food and very plentiful.
Very large rooms and very clean and had free wifi in the room this time.
Entertainment is not great but this does not bother me.plenty of places to go day or night and bus stop right outside.
Only 2 negitvis tv I room does not want to go on holiday and watch tv or more importantly i do not want to hear tv from nex doort room as the rest of hotel is very quite.
and also the windows in the reasturant want cleaning.
all in all 10 out of 10.
look forward to next with a best hotel.

Room Tip: Ask for rooms overlooking the sea.
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank carl d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 4 October 2013
Dear customer,
Thanks for visiting us for a third time, we are glad to know that everything was perfect, we regret that the client at the beside room had the TV sound very noisy, so if this happens in a next stay just call reception and we will contact the customer .

Hoping to welcome you once again in our hotel, we remain


Best regards


Gonzalo Adame
Director
Best Benalmádena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Guildford, England, United Kingdom
Level Contributor
43 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 30 September 2013

We booked our holiday for June through Disabled Access Holidays and had an immediate problem on arrival, my husband was in a wheelchair and I was expected to get him, two suitcases and a shower chair (this was buried in their store room along with a million suitcases)' all up to the 9th floor in a lift located across the spacious foyer on my own! When I asked for help I was told there was no porter service! Luckily other holiday makers assisted me and a maid on the 9th floor saw me struggling and helped me to the room. The room was spacious and spotless with two double beds but whilst there was a shower in the middle of the bathroom it had a raised shower tray and it was impossible to wheel my husband into the shower! It was very slippery around the pool and the walkway was narrow and my husband narrowly avoided wheeling into the pool and it was only because of the fast action of holiday makers that he did not. The hotel is located overlooking the beach but it is impossible to wheel a chair down to it or back up again as the path is so steep. It was necessary to use a taxi to leave the hotel so we were hotel bound. Food was very good and varied. Entertainment was limited and basic if you could understand it!

Room Tip: Don't go here if you are disabled or elderly
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Valerie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kilmarnock, Scotland, United Kingdom
Level Contributor
4 reviews
Reviewed 28 September 2013

After staying for ten days 13 till 23 september with another couple cant complain about anything, the staff always either had a smile or were curteous to us all. Food was always plentifull even for the fussiest of eaters. The rooms were spaceous with two queen size beds, towels changed every day linen twice a week. The only thing that they could improve on was the entertainment, there was something on every night but occaisionally not very good as i said a great hotel in a great location away from the hustle and bustle . Thanks to the staff as it was my husbands birthday and the hotel sent up a bottle of bubbly with a plate of fruit. Cannot wait to either return to the best hotel or another in the chain as this was my second best hotel previously been to the san diego in salou. Definatelly another best hotel next year just unsure where .

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pamela M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 8 October 2013
Dear customer,
Thank you again for choosing Best Hotels to enjoy your holiday, we are glad to know that once again the standard was from a very good quality, booking your holiday within our chain is a guarantee of success.
Best regards”

Gonzalo Adame
Director
Best Benalmádena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
North East
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed 27 September 2013

Had lovely time at this hotel,only complaint was no afternoon activities,food was something for everyone,staff were very helpful,rooms were cleaned daily and comfortable,well done to all the staff here except activities person.

Room Tip: We were third floor facing pool,beach etc.
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  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NickyNewcastle14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BESTHOTELS2013, Director Hotel at Hotel Best Benalmadena, responded to this review, 30 September 2013
Dear customer,
Thank you very much for posting your comment on this site.
We are happy to know that you enjoyed your holidays with us, we inform you that we have noted for improving the animation department activities in the evenings, thanks for staying with us
Hopefully you will come again to Best benalmadena in the future

Best regards

Gonzalo Adame
Director
Best Benalmádena
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Best Benalmadena

Property: Hotel Best Benalmadena
Address: Avenida del Sol, s/n, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Suites Swimming Pool
Hotel Style:
#7 On the Beach Hotel in Benalmadena
#10 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — Hotel Best Benalmadena 4*
Number of rooms: 280
Official Description (provided by the hotel):
Located directly at Benalmádena Coast, facing the sea and just a few minutes walk from the golf courses around the area. Comfortable rooms with sea view balconies, fully fitted bathroom with hairdryer, satellite TV, security door lock, fridge, heating, air conditioning, internet and optional safe-deposit box. Buffet restaurant with show cooking, national and international cuisine. Swimming pool for adults and children, outdoor jacuzzi, garden and gym. Day and night entertainment program. Optional services: Parking, Spa, massages,hairdresser’s beauty salon, gift shop and meeting room. ... more   less 
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Also Known As:
Benalmadena Best Hotel
Hotel Best Benalmadena Costa Del Sol

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