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“Why are people moaning?”

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Palia La Roca Hotel-Club
Ranked #13 of 45 Hotels in Benalmadena
Reviewed 12 April 2014

My partner and I are currently staying at the palia la roca in benalmadena. After reading the awful reviews on here we didn't know what to expect but we need not have worried. Let me say first that we are both in our 50s and holiday abroad at least three times a year, hence we have stayed in lots of hotels from three to five stars. Ok this hotel doesn't have the plushness of a 5 star, nor would you expect it for what we paid. However it's in a fab location, we have a large room which is immaculately clean. The pool area is is nice, with plenty of sun loungers. The food is gorgeous, and believe me I am fussy. There are always several meat and fish dishes, lovely salads, cheeses and fresh fruit. Last night we had king prawns and salmon steaks. If you are a burger chips and pizza type then you might struggle, but if you like fresh tasty food of good quality then you will be happy. The staff have always been polite too. The entertainment team are lovely. I really wonder if these moaners have been to the same hotel!?!?

  • Stayed: April 2014, travelled as a couple
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8  Thank Luvitere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 23 January 2014

I am a travel agent and have travelled all over the world, staying in many different hotels and have NEVER EVER experienced anything being taken from my hotel room and I am totally disgusted!!!!!
My husband and I got married a couple of weeks ago and are going on our big honeymoon later in the year, however decided to take a weeks break to Spain after the wedding and unfortunately chose this hotel as a cheap option – BIG MISTAKE!!

Upon arrival at the hotel we did notice that it was quite dated and full of french oap`s which we didn`t mind as after all we only wanted somewhere clean to use as our base.
Our first couple of days were ok, the food at breakfast and lunch was very basic, however we always found something to fill our stomachs but we did choose to eat out every night as we just couldn’t face eating the food that was being served in the evening. We actually only had one drink from the bar even although we were all inclusive – it just wasn’t our scene or anything like any all inclusive hotels we have been to before so I guess i`d say it was slightly below average and we are not fussy!

The main reason I am writing this review is to warn people about the theft of our belongings from our room, a brand new watch I had bought my husband for our wedding day, one of his brand new t-shirts and one of my dresses! All which had been taken 3 days into our holiday and we know that this has been a member of staff as there was no sign of a break in and we never left our doors or windows open – EVER!

When we went to speak to the manager he was asking us if there was a possibility that we never actually had these items with us in the first place!! So basically he was calling us liars! My husband had been wearing his watch when we arrived at the hotel and I know for a fact that we had the clothing with us as I put them away in the wardrobe when we arrived so we definitely had them with us. He said it was a mystery as his staff had worked there for 20yrs and never had this problem before??! However, we had been told by the police that they had between 10 – 15 reports of theft for August alone from this hotel!!

What is really getting to me is that whoever stole these items from our room would have had to have gone through all of our belongings to take what they did! They have taken something that we will never truly be able to replace and that is the sentimental value of my husbands watch and it makes me very sad.

PLEASE DO NOT WASTE YOUR MONEY BY GOING TO THIS HOTEL AS THERE ARE MANY OTHER HOTELS AROUND THAT ARE NICER AND DO NOT HAVE THEIVES WORKING THERE!!!

  • Stayed: September 2013, travelled as a couple
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16  Thank Kerry M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 October 2013

For the money me and my wife paid £508 each
For a/I in this hotel
It was the worse holiday I have ever been on
For a 3star hotel to hold 350 people
It only had one gents and one ladies toilet
Bar kept running out off drink not to be replaced
Food was cold and not a very good selection it was that bad
Did not go for lunch or dinner the I not only my opinion but others we meet in
Pub down a bottom of road a well
How room was very bad standard every time you had air con on along with iron or h/dryer
It blew the fuse box
If it was not for the sun we got that week would have beenhome after 2nd day
Entertainment was over poor as well
Also got put of bus 10min further Down road from hotel and had to walk back to hotel
Please avoid 25/10/13

Room Tip: Avoid is all I can say
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  • Stayed: October 2013, travelled with friends
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8  Thank J M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 23 October 2013

My boyfriend and I stayed at this amazing hotel for a week. It was NOT long enough. I wish we would have booked for two weeks. Everything about this hotel is fantastic. The staff can't do enough for you, the food is exquisite and abundant, the entertainment is excellent. The location is wonderful.
We arrived around midday and as the rooms were not ready (I must say, at this point, that my work has taken me to four and five star hotels all over the UK, and their rooms were never available until about 2 or 3pm or even later.) We were directed to the bar, and because we bought all inclusive, we were given drinks without extra charge and simply relaxed in the lovely, comfortable foyer until our rooms were ready. Our rooms were actually available before 1pm. I was very impressed.
I had, previously asked for a room with a sea view, as high up as possible and I was not disappointed. The view was breathtaking. We had views of the beautiful Mediterranean Sea, the mountains, the pool, the lovely town, everything. The beds are surprisingly very comfortable and I am a spoiled princess when it comes to beds, believe me. We had a lovely big balcony, which was a suntrap in the afternoon and the evening.
On our first day, a woman staying there told us how the food was 'terrible' and how the cleaners had 'robbed' all of her electrical appliances. We could see that she lied about the food, considering that the food was delicious, and obviously the chef was very passionate about what he did, and I doubt very much that any of the staff had stolen from her. She became very excited and animated when she talked about the money she was going to be paid out from the travel insurance company. Hmmmmm, anyway. I must point out that we left expensive cameras charging, a laptop and some expensive jewellery around and they were never touched. Nothing was stolen from us whatsoever. By the way, safety deposits are available if you would like one. We did obtain one when we first checked in but we felt so at ease with the staff that we really didn't use it that much.
I don't understand past reviews which say that this hotel only caters for the French and that the French are rude. The entertainers spoke in English, French and Spanish every time that they were on stage and the food catered for the French AND the English. Most people that we met were lovely and very polite, regardless of which country they came from. Our philosophy is to be polite to everyone we meet and we almost always get that back..I also feel that some bad reviews come from rival hotels rather than genuine holiday makers. Almost everyone we met, there, were having a fantastic time.
All the staff, there, were amazing but we would specially like to mention, and thank, Stephanie and Victoria (at reception) Jesus and Ana (at the bar), the chef at the restaurant, the cleaning ladies, Julien, Jose and sorry but I can't remember the lovely French girl's name (entertainment) for their legendary service. What fantastic, beautiful people!. They really enhanced our whole experience there.
We will definitely be going back there and next time it will be for a much longer duration. Thank you sooooo very much Palia La Roca for making our holiday such a wonderful, memorable experience.
Also I notice that some reviews mention a steep incline to the entrance to the hotel. We did not even see a hill. Very confused about that one!The walk from the transfer taxi to the entrance was perfectly flat and easy for anyone to get to.
I realise that I have praised this hotel to the hilt, but they really do deserve it. If you think that I was not a real guest and that I am working for the company, here is my facebook link. It is set on private but if you wish to add me, you will see that I am exactly who I say I am.
https://www.facebook.com/alura.ofalcyone.3
Lots of love from Chris and Maria (Room 517) xxx

Room Tip: Smile, relax, have fun and ask if you want a room with a sea view or a pool view, high up/low up and...
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  • Stayed: October 2013, travelled as a couple
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4  Thank Alura777
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 October 2013

Everything was excellent at the hotel until a few days before we left when we heard that it was going to close down,for refurbishment. A problem with our patio door lock was fixed within hours,the day after we arrived.

The bar,dining room and reception staff were helpful and the entertainment was the best I had ever seen in the past 40 years that I have travelled to Spain!

  • Stayed: October 2013, travelled with friends
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1  Thank 34ChrissyS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 October 2013

We stayed in the Palia La Roca for one week and had a great time- The locati0on of the hotel is in good position, and is near all shops/bars and the beach. The hotel was very clean and the room we stayed in was spacious and cleaned every day with clean towels- The food was ok and was always something to choose from- though sometimes the food was cold- however there is a microwave you can use to hot this up- Drinks do come in plastic cups but this fine- We found most staff friendly and polite- Bojar, Miguel, Jesus and Pecko Bar/Restaurant staff. However the main animation staff didn't do much English and I have to admit was a lot of French spoken when any activities/entertainment was happening- even though there was a lot of British in the hotel- However the other 2 animation staff were polite. Just to advise you have to pay 10 euros for the all inclusive band however you get this back when you leave the hotel- The hotel should realise a lot of British use the hotel and should speak English as well. There is also plenty of sunbeds. Overall this hotel was value for money and would return to this hotel

Room Tip: Pool view as this overlooks the beach as well
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  • Stayed: October 2013, travelled with family
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2  Thank richfromhull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 October 2013

We arrived at Palia La Roca on 29th Sept 2013 with another couple, and from the moment we arrived at the reception the staff could not do enough for you. Stephania the receptionist was excellent and very friendly and while she was dealing with us to check us in a french gentleman just barged in front and she politely in french told him to wait his turn as she was checking us in, which he did not like. Yes the hotel does have a lot of rude french there but that did not deter us one bit and when they jumped the drinks queue my husband in no matter of fact told them to go to the back off the queue. Food was excellent with a very good variety every day and all the staff was very friendly and therefore would definately stay there again.

Room Tip: We had an average room with pool view but at the end of the day you only sleep there so was not that...
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  • Stayed: September 2013, travelled with friends
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5  Thank lesley19662013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Palia La Roca Hotel-Club

Address: Carretera Cadiz Km 221.5 | Playa Santa Ana, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Children Activities (Kid / Family Friendly) Restaurant Swimming Pool Wheelchair access
Hotel Style:
Ranked #13 of 45 Hotels in Benalmadena
Price Range: £81 - £195 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Palia La Roca Hotel-Club 3*
Number of rooms: 154
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Also Known As:
Palia La Roca Hotel-Club Hotel Benalmadena
Palia La Roca Hotel-Club Benalmadena, Costa Del Sol

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