stayed at the riviera from 10th to 17th july, on arrival we were allocated room 224, which has an eye level view of the crazy golf course!!!! and loads of bird droppings on the balcony, we asked to be moved the next morning and were informed that there was " no possibilty of moving rooms as the hotel was fully booked" when i indicated i would be willing to pay for an upgrade, room 405 became availiable, i thought miracles did not happen!!!!, the food was good and the restaurant staff were pleasant and helpful, this is definately not a 4 star, it may have been 30 years ago, but it needs modernising, the thomson rep was pathetic and did not want to know about anybodys problems,she told us that "she had seen every room in the hotel and was not aware of any problems" different planet comes to mind! all she was concerned about was getting a good review so that there would be a job through the winter for her. there were several thefts from the hotel grounds, and the management were apathetic to say the least, what happens is,the thieves sit on the promanade wall opposite the gate to the hotel and wait for someone to use thier card to gain enterance then follow them in and help themselves to whatever is on view. apart from that the hotel is in a great location and the resort is nice. the marina is really nice and the apartments that overlook it are amazing, prices not too bad same as home, the hercules carvery is a must, all in all i would return to this hotel but would book direct with them to ensure a nice room
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- Also Known As:
- Hotel Riviera Benalmadena
- TUI Sensimar Riviera By MedPlaya Benalmadena, Costa Del Sol