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“Lovely food”

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TUI Sensimar Riviera by MedPlaya
Ranked #4 of 45 Hotels in Benalmadena
Certificate of Excellence
Reviewed 10 December 2013

Lovely hotel & Spa the restaurant staff were very helpful & friendly, good food choices every night. Noise from very busy road close to the hotel was only a problem when sitting on balcony or in room if the door was open. Room very comfortable and spotless & everything in it you need. Think thomsons should include the price of the safe & fridge and should not be an added extra. Lift directly down to beach and close to lots of shops, bars & buses if you wanted to explore the area. Lovely pool shame not heated in winter as only a few brave souls went in!

Only downside was was our return flight was delayed, we were informed by a note under the door that morning, which also said we were not entitled to an evening meal, even though the first night when we arrived we only had a plate of cold mead / cheese, bread roll & water, didn't think this counted as a proper meal. We were also unable to keep our late check out room for a little longer, even though the flight coming in had also been delayed, rather disappointing customer service by both Thomsons & the hotel. Don't know if will return to this hotel again as sadly the end of the holiday rather spoiled it.

Room Tip: We had a room overlooking the pool but you only got the sun first thing in the morning, choose the o...
  • Stayed: November 2013, travelled as a couple
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8  Thank Abbotts1956
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,197 - 1,203 of 1,753 reviews

Reviewed 9 December 2013

just arrived back from this excellent hotel.we arrived at the hotel and there were a lot of us on the coach and we were all checked in within 5mins. The room was on floor 2 facing the pool with great views. The room was big and very modern. The staff were all friendly especially the reception and restaurant . There was a great choice of food and did not know what to choose each night. Did not watch entertainment as I went out every night so I cannot say what it was like.i will be going back here next year .just going to book it

Room Tip: Ask for a room looking over the pool
  • Stayed: December 2013, travelled solo
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4  Thank ry_l571
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 December 2013

Majority of reception staff were extremely helpful and attentive, in particular the 2 males working together late afternoons. (Sorry, didn't get their names..)
Rooms are very good, having been recently refurbished, and in particular, the beds are excellent, with top marks for comfort. Unfortunately there appears to be a general problem with the heating/AC in the rooms, with many customers having problems with their rooms being too hot and unaware how to fix the problem. Many open the balcony doors for fresh air but then encounter the street noise.
Might help if the were instructions for use on the wall beside the controls ??
The food was of a high standard with an incredible variety, perhaps even too much to choose from. A lesser variety would reduce what must inevitably be a massive amount of wastage and would perhaps permit them better quality - not that the quality provided is of a low grade in any way whatsoever. In addition to the hot buffet, there is also an incredible choice available at the Tapas Corner.
The location of the Hotel Riviera could not be better with bars, restaurants and bus stops all immediately available nearby.

  • Stayed: November 2013, travelled with friends
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3  Thank Ogilvie567
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2013

Stayed here for a week end of November thinking the weather wouldn't be brilliant so locationwise it would be easy to get around.The weather was lovely apart from one cloudy,cool day.There is a bus service outside the hotel to get to other resorts, plus Malaga ,in one direction and Paloma park,Benalmadena Pueblo and Mijas in the other and it is very easy to get around.Also there is direct access from the hotel down in the lift to the pretty promenade with a short walk to the marina .We went somewhere every morning and sun bathed in the afternoon.We were lucky to have a balcony facing the sea which had lots of sun virtually all day.The hotel is fantastic.One of the best hotel rooms we have stayed in.As previously mentioned there is a charge for the room safe and the fridge.The staff are all very helpful.There is plenty of choice with the breakfast and evening buffet.Reception were excellent and very informative.No need to bring beach towels as you can have a colourful soft hotel one for a refundable deposit of 20 euros which you can change every day if you wish.Our room was located fairly close to the lift which takes you to the gorgeous pool area,the gardens and the promenade.Wish the outdoor pool had been heated as the weather was warm enough to swim...but not in an unheated pool.The beach is directly opposite the hotel and is very clean.There are some beach sellers here selling the usual DVD's,sunglasses and bags and they can be a bit of a nuisance,you just have to tell them firmly if you don't want to buy anything.There were quite a few older people staying here (the hotel has a doctor who visits daily should you need his services) and the entertainment in the evenings reflected this.Nice music if you like ballroom dancing .There is a happy hour on Sundays,Tuesdays and Thursdays which makes the drinks a bit cheaper.Outside of the hotel in places like Benalmadena Pueblo the drinks/snacks were very cheap.All things considered we had a great time and would book this hotel again without hestiation.

Room Tip: Request a sunny balcony with sea view in Winter
  • Stayed: November 2013, travelled with family
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2  Thank swanseajen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at TUI Sensimar Riviera by MedPlaya, responded to this reviewResponded 5 December 2013

Dear swanseajen,

First of all, thank you for choosing Medplaya Hotel Riviera for your holiday in Benalmádena and for leaving a feedback on your recent stay at this place. It is great to receive your lovely comment and to hear that you enjoyed hotel's location and provided service.

Once again, thank you for providing your comment and we'd be happy to receive you here again in the future.

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 November 2013

22nd to 29th november.....would book a winter holiday again in a flash if I could guarantee having rooms 807 707 607..superior full seaview rooms with fabulous morning sunrise, sun until 5pm, with wrap around balcony, worth the 105 euro supplement...king size bed with bath and shower, very spacious too. Most of the other rooms are either in the shade most of the day or road noise makes it impossible to relax on the balcony...All other aspects of the hotel were great...

Room Tip: superior full seaview rooms 807 707 607....105 euro supplement
  • Stayed: November 2013, travelled as a couple
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4  Thank Pauline H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at TUI Sensimar Riviera by MedPlaya, responded to this reviewResponded 2 December 2013

Dear Pauline,

Thank you for choosing Hotel Riviera for your holiday in Benalmádena Costa and for taking the time to review the hotel. We are happy you enjoyed the hotel despite the fact that your room faced the road. You might like to request a pool view room for your future stay. Please don't hesitate to contact me at costadelsol@medplaya.com for any queries you may have.

Thanks again for choosing Medplaya Hotel Riviera and we'd love to welcome you here again, hopefully in the near future.

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 November 2013

The Hotel Riviera has been fully refurbished and it has been done to a high quality. The room was clean and comfortable with the best lighting for a hotel room that we've ever encountered. The bathroom was excellent with 2 basins and a lovely walk-in shower. We were at the side which gave us a side sea view and a car park and street view but to make up for that the sunsets mid November were really amazing - truly blood red.
The staff were all pleasant and very willing and the food was great, something for everyone. The bar prices were reasonable.
The terraced areas for sunbathing are nice and the table tennis table was actually in a great place, sheltered and out of the wind.
There is direct access to the promenade and beach and you can walk for good distances in either direction. Being there in November we weren't looking for a beach holiday but we actually got exceptionally warm weather and there were people sea swimming!
Opposite the hotel there are shops and bars and many bars and restaurants along the sea front. There is obviously a set date when the town decides that it is winter so all of a sudden many bars closed and the hotel closed its pool bar too. Then it started taking in all the cushions from the outside bar seating as well!!! There was still the same service available but inside.
Further away from the hotel we walked up to the lovely park and some way beyond that we walked up to the cable car. This is definitely worth doing. The views were outstanding and once up there, there are walks and a brilliant birds of prey show.
Negatives: the cost for both the room safe and the room fridge were excessive at €3 per day so €42 for both for a week. There is free wifi but just in the lobby. If you purchase a week's wifi from the machine in the lobby at €15 this wifi is everywhere- restaurant, gardens, rooms etc and we found that after a little trial and error all three of our devices just auto logged in as soon as we got into range and all three were on at once. Even in the safe my iPad was tingling with emails!! We decided that that was €15 euros well spent. If we wish to go to Benalmadena again we will definitely go to the Riviera.

  • Stayed: November 2013, travelled as a couple
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2  Thank LarksongManchester
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at TUI Sensimar Riviera by MedPlaya, responded to this reviewResponded 2 December 2013

Dear LarksongManchester,

Thank you for choosing to stay at the Hotel Riviera and for taking the time to express your opinion on your recent holiday at this hotel. We are very pleased to hear that you enjoyed the hotel facilities together with our cheerful staff. It is our main priority to make of your stay an unforgettable experience. Therefore we value each comment as it help us to realize guests' expectations and needs.

Thanks again for staying with us and we look forward to seeing you here at the hotel Riviera.

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels

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Reviewed 28 November 2013

Went on a package holiday with Thompson couples, arrived around 8pm on a Sunday night, and had a bit of a rush to unpack and have dinner before the restaurant closed at 9pm. The room was very large and modern and spotlessly clean. We had a view from the side of the hotel which meant we could see both beach and the main road. The food at breakfast and dinner was buffet style, both had huge choices including a Tapas section at dinner, and a show cooking area. The swimming pool area and gardens have lots of beds, the pool was far too cold to use. The entertainment in the evening was very varied and of a reasonable quality. The hotel is located right on the promenade which means easy walking to either the marina and then further on to Torremolinos, right outside are bus stops for both local and tourist bus. Would definitely return.

Stayed: November 2013, travelled as a couple
1  Thank Paula R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at TUI Sensimar Riviera by MedPlaya, responded to this reviewResponded 1 December 2013

Dear Paula R,

Thank you for choosing to stay at the Medplaya Hotel Riviera and for sharing your feedback on your recent holiday spent at this place. We are pleased to receive positive comments on your service, it is very important to us to meet our guests' expectations and make of their holiday an unforgettable experience.
Once again, thanks for staying at the Hotel Riviera and we look forward to welcoming you back again!

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Sensimar Riviera by MedPlaya

Address: Avda Antonio Machado 49, 29630, Benalmadena, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Benalmadena
#4 Luxury Hotel in Benalmadena
#4 On the Beach Hotel in Benalmadena
Price Range: £97 - £207 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TUI Sensimar Riviera by MedPlaya 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Hotel Riviera Benalmadena
TUI Sensimar Riviera By MedPlaya Benalmadena, Costa Del Sol

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