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“Relaxing hotel, great location”

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TUI Sensimar Riviera by MedPlaya
Ranked #4 of 45 Hotels in Benalmadena
Certificate of Excellence
Southend-on-Sea, United Kingdom
Level Contributor
20 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
“Relaxing hotel, great location”
Reviewed 9 May 2014

Just returned from a week at the riviera, a couple in our 50s with a young outlook, the hotel attracts an older clientele. Food, cleanliness, and service of
a good standard, lovely pool and garden areas for sunbathing, plenty of beds and parasols.
Lift to promenade level, approx 15mins walk to marina. Plenty of local bars, and beachside restaurants for lunchtime snacks or traditional Spanish fare.
Entertainment more suited to the 'older' people, but that's fine with me, I prefer the quality of hotel and then go and look for my own entertainment. Week half board includes visit to A la Carte restaurant a pleasant evening.
Large comfortable room, very clean, excellent value, couldn't fault it.

Room Tip: Room 708 had afternoon sun and was away from the road
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  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank holidayqueen55
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
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Traveller tips help you choose the right room.   Room tips (753)
Date | Rating
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English first
Wakefield, United Kingdom
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 9 May 2014

I needed a quiet and restful break and got what I wanted, a lovely seaview room and comfy bed ,nice bathroom, no disco noise etc. just the sound of the sea. A well run hotel, tastefully refurbished, clean and tidy. Food quite satisfactory with nice fresh salads at dinner and an excellent breakfast spread with lots of fresh fruit, plenty of choice- also must add, lovely staff.

However, the resort area is tacky - too many low quality bars on the main drag ( the sort with all day English breakfasts, John Smiths beer and footy on the telly) so nowhere to go on an evening that is a bit upmarket.
Otherwise, a good location with many travel possibilities due to excellent bus services right outside.

  • Stayed April 2014, travelled solo
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Helpful?
1 Thank Robert H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
East Kilbride, United Kingdom
1 review
Reviewed 8 May 2014

My husband and l have just returned from a long weekend in Belamedena,having read mixed reviews about this hotel before we left, we were pleasantly surprised. The hotel has been modernised to a good standard ,the beds are very comfortable and the rooms large and airy.The staff at the hotel were friendly and efficient and laura on the entertainment team was great fun.We stayed halfboard and we found plenty of choice and for such a large hotel the food was of a good standard.Much of the clientel at this time are elderly and the entertainment is geared towards this age group. we hope to return later on in the year and we would definetly consider this hotel again

  • Stayed May 2014, travelled as a couple
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Helpful?
Thank JuliE69EK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Warrington, United Kingdom
Level Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 7 May 2014

I've stayed at the Riviera a few times, and yes maybe you don't know the numbers on the t.v. but what is hard about flicking through. How can you miss the swimming pool? The lift is great, it takes you right down to the little gate at the back of the garden which leads onto the prom. Anyway, I love this hotel, last time I tried it was full, to me that says quite a lot. Hope to go again very soon. Food great, staff (if you actually talk to them) are very helpful also the cleaning ladies are more than helpful if you need anything extra. Have to read more than one rating to get a truthful view of this hotel.

Mrs. M. Woods Cheshire.

Room Tip: Corner suites are great, get lots of sun and bigger balcony, also away from any road noise.
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  • Stayed June 2013, travelled with family
    • Value
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Helpful?
Thank berniebunny29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Fuengirola, Spain
Level Contributor
53 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed 4 May 2014

We were transferred to the Riviera by Medplaya as they had overbooked our original hotel. Although they only gave us 24 hours notice we were delighted to be transfered from a 3 star to a 4 star and our initial reaction on arriving was good. However over the three days we stayed there there were things that began to irritate us.
Firstly the lack of information both in the foyer and the bedroom. e.g. there was no plan of the hotel to show us where various activities could be found such as swimming pool, dining rooms etc. A small plan set discretely in the foyer would have helped.
Also in the bedroom, although there was a very good television, all of the BBC/ITV services were unavailable and when we asked at the desk why, they said it was a satellite problem and also there was no indication what programmes were available and what the channel numbers were. When we eventually found them the few English channels that were available were OK.
There was another annoyance, the hotel had two restaurants, one a buffet restaurant and the other an Al a carte. Although we were B&B only we thought we would dine at the the Al a Carte restaurant on our last evening only to be told that as we were B&B we couldn't, even though we said we didn't expect to get a free meal and would obviously pay for our food. We were told that unlike EVERY other 4 star hotels we have been to the Al a carte was for half board guests only, we were told this in a rather snooty manner by the desk clerk.
The room we were given was on the 3rd floor and only got a little sun first thing in the morning and the room had air con on when we arrived and was absolutely freezing, by this time we were beginning to feel like third class citizens.
The other annoyance was access to the hotel front and back. You got to the back entrance via a lift that was hidden away, again with no direction or instruction given how to get out or return by the back gate. It turned out that there was a small button you pushed to get out and on return you put your key card into a slot and pressed a buzzer and asked to be let in, again no instructions were on hand to help the new guests. The front of the hotel is a nightmare for pedestrians especially ones like me who have walking problems as the access appears to be for vehicles only. A small exit for pedestrians would be very helpfull AND a lot safer. To return via the back access you had to be back before 10pm as the gate closed then so if you were dining out you had a long climb and walk up to the front of the hotel.
Now for the good points, the breakfasts were superb, the majority of the staff war very helpful and nice, the bar was good and, for a 4 star not that expensive, it also had nightly entertainment
The pool, when we found it, was average and we thought quite small for a 4 star and, as usual, it was full almost from sunrise, the pool bar was, again, ok but not as good as some 4 stars we have stayed at. The room was clean and tidy but the storage space a bit small, only three drawers and 11 coat hangers and the wardrobe drop was very small. We were there for only three days and had brought a minimal of clothes with us but goodness know how people who were there for two weeks and ladies with maxi dresses managed. There was a kettle with milk, sugar, coffee and Spanish style tea bags in the room as well as a safe and a mini bar both of which had to be paid for. We decided to buy a botlle of wine from the supermarket across the road as the prices from the mini bar were very expensive. We stayed at this hotel 37 years ago before Medplaya took it over and refurbished it and we had a much better time then. However all in all, despite our many and varied complaints, we had a good three days break.

  • Stayed May 2014, travelled as a couple
    • Value
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Helpful?
2 Thank Evenged
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Guest Relations at TUI Sensimar Riviera by MedPlaya, responded to this review, 6 May 2014
Dear Evenged,

Thank you for reviewing Hotel Riviera. We are pleased to hear that you enjoyed your 3 weeks holiday despite some aspects of the hotel which were not to your liking. Regarding the dinner in the À la carte restaurant, usually it is available for the guests on half board basis and at the moment it is not possible to pay for a dinner in the Araucaria restaurant as it is an exclusive service for guests who have chosen half board. With regard to mentioned points, we take them into consideration as well as the comments we receive from all our guests.

Thanks again for taking the time to share your opinion and we hope you had an enjoyable time in Benalmádena Costa.

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Nottingham, United Kingdom
Level Contributor
24 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 April 2014

Just spent Easter at the Riviera. First visit to Benalmadena but will be returning again if only to stay at this cracking hotel.Couldn't fault anything ,food,room,staff,outside areas all excellent. Only downside for us was our room was near the road which was busy both day& night.We went for the al a carte meal for my birthday&I got a lovely bottle of Cava which was a lovely touch.&the meal was delicious.

  • Stayed April 2014, travelled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
2 Thank gwenda41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Relaciones Públicas at TUI Sensimar Riviera by MedPlaya, responded to this review, 30 April 2014
Dear Gwenda41,

Thank you very much for your nice reply after your stay in our Medplaya Hotel Riviera in Benalmádena Costa. We are delighted to hear that we could exceed your expectations, especially with our really friendly staff and provided service.

We look forward to welcoming back again.

Kind regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Wales
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 28 April 2014

We wet to the Riviera Hotel in late March for a 10 day break. The Hotel has just been refurbished and it is excellent. We have been to this Hotel twice before and loved it then, but this time it was even better. Our room was gorgeous and the bed was absolutely huge and so comfortable, I nearly lost my husband in it. The bathroom with its two wash basins was an added bonus, plus we had tea and coffee facilities at no extra charge. There was a mixed element of guests, more older than younger but, what the heck, everyone was so friendly does it matter? The food was plentiful and varied and the evening entertainment was very good. The entertainment staff worked very hard. We didn't go out in the evenings because there isn't much going on outside at this time of year but, it is more lively in the summer months. Also, we were all feeling a bit lazy as we were out and about in the day. We joined in the Riviera Riddle and won three times, much to our surprise.

The harbour is lovely with so many eating and drinking places and great shops. There is a lovely costume jewellery shop with very reasonable prices. We usually walked into Torremolinos along the beach road but caught the bus back. The public transport is very reasonable as well, as we went to Malaga on the train at 4 euros each return. Fuengirola market is huge so give yourself plenty of time to get around it.

An a la carte meal is offered once a week to guests and I would recommend trying it. We really enjoyed our meal, although some guests didn't find it to their taste. The menu is in your room, so browse through it and decide. Well worth a try.

Our room was cleaned daily with fresh towels and all the staff were lovely, we had a great holiday and are looking forward to returning.

Room Tip: We had a west side room and had the sun nearly all day. We had a view of the sea and of the main ro...
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank WelshyWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
vandamed, Relaciones Públicas at TUI Sensimar Riviera by MedPlaya, responded to this review, 30 April 2014
Dear WelshyWales,

Thank you for your nice review and that you enjoyed your stays at Medplaya Hotel Riviera. As our main goal is a satisfied guest, it is very important for us to constantly improve and offer friendly and professional service. Good to know that we succeeded!

Thanks for sharing your impressions from your recent stay here and we look forward to welcoming you again.

Best regards,

Vanda Lehnerova
Guest Relations Medplaya Hotels
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TUI Sensimar Riviera by MedPlaya

Property: TUI Sensimar Riviera by MedPlaya
Address: Avda Antonio Machado 49, 29630, Benalmadena, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Fitness Centre with Gym / Workout Room Restaurant Spa Swimming Pool
Hotel Style:
#1 Spa Hotel in Benalmadena
#4 On the Beach Hotel in Benalmadena
#4 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — TUI Sensimar Riviera by MedPlaya 4*
Number of rooms: 189
Reservation Options:
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Also Known As:
Hotel Riviera Benalmadena
TUI Sensimar Riviera By MedPlaya Benalmadena, Costa Del Sol

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