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“Best hotel in benelmadena”

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Hotel Mac Puerto Marina Benalmadena
Ranked #7 of 45 Hotels in Benalmadena
Certificate of Excellence
devon
Level Contributor
9 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
“Best hotel in benelmadena”
5 of 5 bubbles Reviewed 15 January 2014

Like the last reviewer,we spent 2 weeks at this hotel and was there for new year,we have been going to benalmadena for nearly 30 years and have stayed in nearly all the hotels there,this is by far the best hotel in benalmadena,the hotel,staff,and food have been the best we have experienced,the staff are so friendly and the food is out of this world,we had a lovely sunny room overlooking the front of the hotel.and there was a fridge in the room,perfect for chilling our wine before going out,the location is perfect as well,2 mins walk from the lovely marina,this gotel comes highly recomended and we will definatly be returning very soon,thank you hotel puerto marina for making our holiday perfect ,

Room Tip: Think all the rooms will be good
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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Helpful?
2 Thank studioteashop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 January 2014
We are just delighted with your comments, we are glad that apart of our privileged situation you have loved that much our friendly staff and the quality of our food.

We hope to see you again very soon

Best regards
Rafael Alvarez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,746 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (469)
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Monaghan, Ireland
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

I stayed at this hotel with my mother and daughter at the end of October for four nights. The hotel is quite close to the airport. On arrival we received a complimentary drink, which was nice. We only received one key for the room, would have preferred two. The room was nice size overlooking the pool on ground floor. Beds were very hard and a old mat was under my mattress. No kettle in room had to hire one. Buffet breakfast and buffet dinner in the evening, you had to pick a sitting of 6.30 or 8.30 and had to stick with that sitting for the duration of your stay, also the table you were given to sit at on the first night was where you had to sit at for the rest of your stay. The food was excellent and to be honest you could eat too much.

The pool was very extremely cold, I didn't mind this, but it was too cold for my daughter and mother. The hotel is close to the beach, and we went down each evening. You could get a very good massage for €10 on the beach. The area is very nice, very pretty. Lots of boat trips touting for business. Nice restaurants and usual shops. Really enjoyed our holiday, hotel was very good, but need to improve the standard of the beds. Also the entertainment wasn't great. But it is nice and quiet hotel, good for a relaxing break.

  • Stayed October 2013, travelled with family
    • Value
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Helpful?
Thank Dothawthorne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 January 2014
We would like to thank you for your comments. We appreciate the explanation about what you have liked the best.

We count on see you again

Best regards
Rafael Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ilminster, United Kingdom
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 15 January 2014

Enjoyed our stay at this hotel. Excellent location and away from busy roads which meant no traffic noise.
I had emailed the hotel to ask for a high floor room with sea/pool views and was given exactly that. The room was well appointed and very clean. We felt that the rooms need sound proofing as you could hear any the noise in the corridors. The wonderful shiny marble floors did nothing to keep the sound down, but looked good.
The food was very good with good choices at each sitting.
The staff were all very friendly and attentive and overall we considered we had value for money and will almost certainly return.

Room Tip: High floor with pool/seaview.
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  • Stayed January 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
1 Thank MoMonkton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 January 2014
We are very happy knowing that your enjoy your stay with us that much! I will transmit your comments regarding the good quality of the food and the service received to all the staff

We hope to see you again very soon

Best regards
Rafael Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cambridgeshire, United Kingdom
Level Contributor
55 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
5 of 5 bubbles Reviewed 13 January 2014

First time stay in this hotel and first Christmas and New Year away from home. On arrival we were greeted by a smiling receptionist and offered a glass of champagne which was very welcome. Quick and efficient check in and our request for a high balcony granted. Room 314. although no sun had a view of the houses and mountain and most of all very quiet. The hotel is in a perfect situation for both Benalmadena and Torremolinos also taxi's, supermarkets and bus service all close by. Receptionist all very helpful especially when asked to make a call to our tour operator. All waiting and bar staff even though very busy always had a smile and a word for us and their efficiency was much appreciated especially Christmas and New Years gala dinners. Big thank you to Rafa, Isobel, Anna and Fernando,and Walter the drinks waiter. A big appreciation to all the chefs and their staff for all the wonderful food they prepared for us. All of our meals we enjoyed immensely, food always hot and displayed well especially the wonderful salad bar. Just to clarify the turkey we received on Christmas Eve was a breast with bone removed and stuffed with a delicious stuffing and rolled. Must thank our maids they did a wonderful job in the rooms, very clean and may add that they too were always smiling and always said Buenos Dias, Que tal. Muchas gracias y hasta la vista. Will be booking again for Christmas 2014. Must just add on last comment made friends of all nationalities at this wonderful hotel. Wishing you every success for the future Mac Puerto Marina.

  • Stayed December 2013, travelled as a couple
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Helpful?
3 Thank sixtyoneBedfordshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 14 January 2014
We are very glad that you have a lovely stay at Mac Puerto Marina. You should know that such a wonderful comments are the main reason to go on with happiness in our passion for serving guests.

I will personally transmit your words to the rest of the team.

We count on seeing you again

Best regards
Rafael Alvarez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Northampton, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 12 January 2014

Before I start this revieiw I would to say that I thought the point of this site was to give an honest oppinion of your stay at the hotel, and not insult guests by calling them miserable. as Tina from Hemel Hempstead has done. I also met Gill B and agree with her comments,there were alot of other guests that were far from happy with the food, it wasnt so much as the lack of choice but more of the fact that the food was badly cooked. the bacon at breakfast was so hard having been reheated over and over again , the sausages tasted bland I wouldnt like to say what they were made of, on a more positive note the gala dinners christmas eve and new years eve were great (was there a different chef I wonder?) the staff were lovely nothing was too much trouble, not enough staff at times in the bar. rooms are basic but clean and comfortable. I think tea making facilties would be nice to have . (maybe the management might consider providing this even if it is a supplement) I agree the entertainment was very poor. overall the holiday was a nice break we hired a car so was able to get out and about. I lived in malaga for 5 years so have knowledge of the hotels etc. would I come back again yes but only if they improve on the food, that to me is an important part of the holiday to me.

  • Stayed December 2013, travelled as a couple
    • Value
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    • Sleep Quality
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Helpful?
3 Thank les b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 14 January 2014
Thank you very much for your comments and your opinions regarding your stay. We will transmit then to de departments involved and you can be sure that they will help us to improve the quality of our services.

We hope to have the opportunity of welcome you again in the future.

Best regards
Rafael Alvarez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
derbyshire
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed 12 January 2014

When we arrived we were offered a welcoming drink, which was a nice touch and were told our rooms were ready for us even though it was only about 1pm. As a party of 3, my husband and I and our recently widowed friend, I had e-mailed earlier and requested rooms next to each other. This was done for us and we were allocated rooms 246 and 247.

Our bedrooms and the public rooms were all spotlessly clean, we requested extra pillows and that was attended to straight away. Our friend had trouble with his television and the toilet running, again sorted straight away. The furniture a little dated but the bed was really comfortable. Nice to have a fridge in the room, 2 small complementary bottles of water but no beer or soft drinks as I have read on previous reviews. Tea and coffee facilities would be nice, it would save having to bring the travel kettle. There was always plenty of hot water for showers or baths. We got 3 English channels on the tv, Sky News, ITV and Channel 4 +1. The Free Wi-Fi was really good and we also thought that the in-room save was good value at 2 euros per night ( We all shared one )

Dinner service was good as our table was allocated for the duration of our stay. Breakfast was a completely different matter, every morning we had to practically set our own table as there was never a table set for 3 or even 4 people. We were always hunting round for cups and saucers etc. We were there for 3 weeks so they must have known there was 3 of us, Not good enough for a 4*. We also had problems with used crockery not being taken away.

The Food, My husband said the sausage was awful and I would have liked to have seen some mushrooms at breakfast. Like a previous reviewer, I think I had egg on toast most mornings. At dinner the chips were like the thin things you get from a fast food outlet, only once and I think that was on Christmas Eve did we see some proper chunky chips. The mash left a lot to be desired, it was far too runny. One big disappointment came from not having turkey, ok there might have been some sort of processed turkey but not a real big carved turkey, Not on the 2nd sitting anyway !

What was good for me though was the lovely prawns, mussels and smoked salmon. The Free wine on Christmas Eve and New Years Eve was a nice touch.

The thing that really upset and disappointed us was when we came out of dinner on New Years Eve and went into the lounge, we found that all the seats had been taken (prior to that, hardly anyone in but a few of us ) and were told by another guest that you had to book a table, BOOK A TABLE, WHEN YOU ARE PAYING GOOD MONEY TO STAY IN THAT HOTEL ! How come after 21 days no one had informed us. We had been in there nearly every night spending good money (drinks expensive) and yet at the NYE Gala night we felt like second class citizens. After some friends had a word with the bar manager he found us seats in the marquee, which was far from ideal as they were wrought iron and although they had plastic cushions on (which felt damp) the backs didn't have any padding and were uncomfortable. We could not see the entertainment and the atmosphere was not like in the lounge.

In general the entertainment was poor, Boxing day we had Flamenco which was really good but it finished at 10pm, why nothing else ? surely some disco or background music could have been played.

So all in all, some good some bad but enjoyed our 3 weeks away from the British weather.

Room Tip: Rooms 246/247 overlooking the sunbathing area got the sun in the morning and early afternoon.
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  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank shin1950
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 14 January 2014
We would like to thank you for your comments. You can be positive that they will help us to improve the quality of our services. We feel sorry if your stay did not fulfil hundred per cent your expectations.

I can assure you that we will concentrate us to guarantee you total satisfaction if you decide to visit us again in the future.

Best regards
Rafael Alvarez
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sunderland, United Kingdom
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed 10 January 2014

As a couple in our seventies, we stayed a the hotel over Christmas and the New Year and it did not disappoint. We were checked in efficiently by pleasant staff and had a welcoming glass of wine.
The reception area is very light and spacious with comfortable seating with marble floor tiling as is the rest of the hotel. Our room which was on the ground floor with a south facing balcony with heavy drapes at the sliding windows to darken the room if required It was spotlessly clean, nicely decorated with adequate storage space for clothing. There is a fridge in the room any a multi channel t.v. with three of them English speaking. Sky news, which kept us up to date about all the bad weather we were missing back home, a drama channel and ITV. The bathroom was immaculate, with more than enough room, and a good shower over the bath, easy to operate with good quality water.
Extra pillows and blankets were delivered promptly when asked for.

One of the best points about this hotel is it's location. Close to the Marina with all the shops, bars and restaurants If you want to watch fish swimming about go to the marina. All the fish in Spain must live here. They are not edible so we were told and perhaps that's why there are so many. You can get boat trips from the marina.
From the hotel there the promenade walks east towards Torremolinos or west towards Fuengirola. Plenty of seating, shops, bars, and cafes along the way

Its a 15 minute walk to to catch public buses on the top road and a bit up hill. The buses are good value for money with a frequent bus service to Malaga and less so to Marbella, Time tables can be obtained from reception

The restaurant is very pleasing, light and airy and well set out. We were allocated a table on first sitting at 6 o'clock. The food is well presented and the quality, selection and variety is very good The restaurant staff are friendly and hard working and overall provided an excellent service throughout our stay

The hotel did them selves proud over the Christmas and New Year. The Gala dinners were great with complimentary wine and champagne The trio on new year's eve were very enjoyable and performed all evening well into the wee small hours of 2014. All the staff worked extremely hard and it is every credit to them

The bottom line about this hotel is there is nothing to dislike at all. We would certainly go back again and give a recommendation to our friends. With the warm and sunny weather we had, our stay was value for money and more than satisfying .

Gracias Mac Puerto Marina. y un saludo a todos

Ivan and Flo

  • Stayed December 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 530ivan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Director General at Hotel Mac Puerto Marina Benalmadena, responded to this review, 14 January 2014
You can no imagine how happy you make us feel with your comments. For companies within the tourism industry having guest with following up like your "more than satisfied" is our main goal to achieve.

We appreciate your positive impressions about the quality and variety of our food as well as the privilege of our location next to the sea.

We count on seeing you again
Best regards
Rafael Alvarez
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mac Puerto Marina Benalmadena

Property: Hotel Mac Puerto Marina Benalmadena
Address: Avenida Del Puerto Deportivo S/N, 29630, Benalmadena, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Benalmadena
#4 Family Hotel in Benalmadena
#5 On the Beach Hotel in Benalmadena
#6 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mac Puerto Marina Benalmadena 4*
Number of rooms: 272
Official Description (provided by the hotel):
The beachfront 4-star hotel Mac Puerto Marina Benalmadena, with free WiFi, is located on the beach front and next to the marina, with its lively atmosphere and night life.The Malaga airport is also less than half an hour's drive away.This 4* hotel is ideal for breaks for couples in the Costa del Sol, offering 272 large rooms with terrace. The area of Benalmadena offers also the possibility to practice sport such as tennis, horse riding, bike renting, squash, aquatic sports, etc, but it is also well known for the 10 golf courses in the area. ... more   less 
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Also Known As:
Riu Puerto Marina Benalmadena
Hotel Mac Puerto Marina Benalmadena Costa Del Sol

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