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“Fantastic Hotel”

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Hotel Mac Puerto Marina Benalmadena
Ranked #6 of 45 Hotels in Benalmadena
Certificate of Excellence
Limerick, Ireland
Level Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Fantastic Hotel”
Reviewed 29 July 2014

We have just returned from a week half board at this hotel and what can I say. The last time I was at this hotel it was a rui but the mac is brilliant from the moment we arrived to the time we left no stone was left unturned to make sure everyone had a good time and that everything is alright. We were greeted with a lovely cold drink checkup was quick, rooms were spotless with clean towels every day . The food was excellent too good!!!!!! great variety and plenty special mention to Ana, Gabriela, Rafa and Roberto who were always there to help my 4 year old and listen to his stories about his cars. I travelled with;my parents and 4 year old son and had great rooms .nom noise and within walking distance to anything you needed staff at reception great . I would highly recommend this hotel my parents are talking about going back again as soon as they can ,Cant wait to get back there myself truly a gem of a hotel

Room Tip: All good rooms
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  • Stayed July 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
6 Thank Siobhan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 3 August 2014
In name of the staff and myself I would like to thank you very much for choosing Mac Puerto Marina and we are delighted to hear that you have once again enjoyed spending your holiday at the hotel. We really appreciate the nice words towards the restaurant staff, rest assured that I will pass these comments on to the mentioned personnel.
Thank you very much for recommending us, we can’t wait to have you again with us soon.

Kindest regards,

Rafael Álvarez
Hotel manager
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (484)
Date | Rating
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English first
Worthing
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2014 via mobile

We have just got back from stating here, booked as reviews were good. The location is fantastic but that's about it, we arrived to a room on the first floor that wasn't clean we had an extra bed in that we asked to be removed and it was, the fan was making an horrendous noise so we were told it would be fixed in 5-10 mins. It wasn't so ended up paying €62 for a better room. Most staff were friendly. Breakfast was good but not hot only warm and lots of choice. This hotel rates itself at a 4 star but it isn't. If you wanted to use the iron you have to put €20 deposit down and go and get it yourself from reception. Nice touch that we had a few free drinks in the mini bar. Was a nice stay but could be better. A little disappointing from what we read on reviews.

Stayed July 2014, travelled as a couple
Helpful?
2 Thank Emma S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 27 July 2014
Thank you for taking the time to write this review, we are sorry to hear that your holiday at our hotel turned out to be disappointing. I must say that I was very surprised to read that the room was not ready when you arrived in it, our housekeeping department is the most highly valued department of the hotel and we only receive good comments about their service. Nevertheless rest assured that we have taken good note of the different comments, which I am sure will help us to improve our general service towards our guests.

Hopefully we get another chance to prove that the little inconvenients mencioned have been mended.

Kind regards,

Rafael Álvarez
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Glasgow, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 23 July 2014

We stayed in this hotel in May found it wonderful no complaints at all, food, rooms, entertainment, staff,pool area, so much so we r now returning on 2nd Aug for another week, can't come quick enough.

  • Stayed May 2014, travelled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank Gill M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 27 July 2014
We are grateful for your wonderful review and are delighted to hear that you have spent a excellent holiday with us at Mac Puerto Marina. The nice comments about the food, rooms and staff are much appreciated and we are so looking forward to having you again in August.

Kindest regards,

Rafael Álvarez
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
London
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
Reviewed 15 July 2014

We stayed at this hotel for a week in June. As this was our sixth stay at this hotel, you may think this review will be biased - it's not. There are no criticisms of this hotel because there are none. Simple as that. This hotel is excellent value for money. Book on the hotel's own website, arrange your own flights to Malaga, get the train from the airport to Benalmadena (less than four euros for two people), then the taxi from Benalmadena station to the hotel - 7 euros. At Reception we were greeted by the efficient, helpful, and friendly Luiz Maria and Monica, a welcome glass of bubbly and quick and efficient checking-in. Beach towels require a 20 euro deposit which is refunded when you produce your receipt. They can be changed at anytime during you stay free of charge. Each room has a safe deposit box for your valuables.which can be used for a very small charge. Our room was, as usual, spotlessly clean and remained so throughout our stay thanks to the hardworking staff. Your room has a fridge which contains two bottles of beer, two bottles of soft drink and two bottles of water - free of charge. Wi-fi is free. I cannot understand how the food in this hotel can be criticised. We are very well-travelled, including cruising, and breakfast food is the same all over the world with regional variations. This is an example of what you will be able to eat at breakfast: a selection of breads and pastries, pancakes and syrup, bacon (melt in your mouth), sausages, baked beans, grilled tomatoes, Spanish omelette, scrambled eggs, boiled eggs and fried eggs. The eggs are cooked in front of you, so if you want your egg/s cooked to your liking, then ask the chef and it will be done exactly as you ask. There are also at least six different types of cereal, dried, tinned and fresh fruit, yogurts and preserves. You can also choose from a variety of cheeses, cold meats, pate, salads and pickles. To drink there is fruit juice, coffee and tea. You may sit anywhere you like inside or outside the restaurant for breakfast. At dinner, there are two sittings - 6.30pm and 8.15pm. You will be allocated a sitting, and if it is not to your liking, then ask to change. You will also be allocated a table which is yours throughout your stay. We like this system as you are not left wandering around looking for a table. The hotel has a wide selection of wines, none of which will break the bank. If you don't finish your bottle, leave it on the table and it will be there for you the next night. You may also request other beverages such as beer or water. The dining room staff work incredibly hard and you will be able to establish a rapport with your server as they remain the same. Our server was Jesus (no - not that one) and he was absolutely excellent. Hardworking, efficient, friendly and polite. There are so many choices at dinner you will be spoilt for choice. There is always a 'show dish' which included roast pork, beef, lamb, turkey and chicken. Lots of choices of vegetables, pizza and pasta for vegetarians. Always two choices of soup. A wide selection of fish and seafood including large prawns, mussels and smoked salmon. Lots of salads. A huge selection of desserts including three varieties of ice cream, fresh fruit, dried fruit and cheeses. What more could you want? If, however, that is not enough for your palate then there are many restaurants in the immediate vicinity. I cannot comment on the pool as we never use it, preferring the nearby beach. We love this hotel and every stay we have had there has been a happy one. All the staff, from the managers, receptionists, dining room staff and cleaners are polite, helpful, hardworking and friendly. Will we return? Of course we will.

  • Stayed June 2014, travelled as a couple
    • Value
    • Rooms
    • Service
Helpful?
23 Thank whiskeysmum
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 July 2014
We are absolutely delighted with your wonderful review and are very happy to hear that you still enjoy staying at Mac Puerto Marina so much. The vast amount of positive comments about all our services and staff is really heartwarming and is what keeps us motivated at all times, keeping our regular guests as well as new guests happy and feeling at home.

Of course we hope to welcome you again next year.

Best regards,

Rafael Álvarez
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Prescot, England, United Kingdom
Level Contributor
64 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 12 July 2014

We received a friendly welcome when we arrived at the hotel. We were greeted with a glass of sparkling wine (juice was available as an alternative but we were on our holidays after all). The reception staff were friendly and efficient and we were soon in our room. The room was clean and of a reasonable size with a nice view over the pool.

The balcony was covered in so we did not get any sun there but this had the advantage of us being able to sit in the shade and the room did not get too hot. There was a ceiling fan (a bit noisy) and also air conditioning which worked well.

There was a mini-bar/fridge in the room at no extra cost and this contained complimentary drinks (two bottles of lager, two of water and two of fruit juice). There was a safe in the room which cost 2 euros a day plus a 10 euro refundable deposit. Pool towels were also available for a 10 euro refundable deposit.

There was plenty of hot water for showers and clean towels every day if you wanted them. Complimentary sachets of shampoo and bath gel were also provided as well as bars of soap.

There was plenty of sunbeds and parasols and we never had a problem getting one. The hotel was very quiet with no pool music or games going on so it made for a restful atmosphere. All areas of the hotel are kept spotlessly clean and the maid service was excellent.

Wi-Fi signal was strong throughout the hotel and there was no extra charge for its use.

We stayed half-board. Breakfast was a reasonable selection of both English and continental food. Fruit, yoghurt and cereal were also available.

The hot food was not always as hot as it should have been and was served in small containers with lids which did not show it off to its best advantage. In fact the breakfast bacon frequently was not even warm. Each time a diner opened the lid and dug around with the serving spoons heat was lost and much of the vegetables were damaged. One container of broccoli ended up looking like it had been shredded.

The containers sat on top of the serving surfaces and there was not room to put down a plate. This meant that the lid could not be opened and the spoon used easily as to do so required three hands. I feel that the containers could be set into the surface with hot water beneath to keep the food hot. This may be the way it is done in Spanish hotels but as this was the first we had stayed in a hotel on the mainland I do not know whether that is the case.

There are two sittings for dinner and also a choice whether you sit indoors or outdoors in the courtyard. We chose an early sitting and to sit outside. Your table is allocated according to your choice and that is where you sit for dinner after that. This is good as it means that there is no scramble to find a table. At breakfast you can choose where to sit as people arrive at various times during the morning. The courtyard is a lovely place to eat and not too hot.

There was a choice of soup every day and a nice selection of salads. There was also a good variety of puddings/sweets to choose from as well as fruit and ice-cream.

The main course choices could have been better and hotter. It seemed as though the person deciding the menu did not have an idea of what is a balanced meal for any nationality. One day there was breaded chicken breasts and fish fillets as the main items whereas on another day there was a hand-carved roast joint of pork and grilled lamb chops. There was no consistency to the choices.

A half-litre bottle of water cost 1.90€, in the local shops 5 litres costs from 1€ upwards, a chilled one litre bottle cost about one euro. Bar prices are probably in line with other 4 star hotels and far higher than local bars.

The masseuse was situated near to the pool. I enjoyed a one-hour massage given by Tonia and can thoroughly recommend her.

We went out walking most evenings so only saw two of the shows that were on in the bar in the evening. The flamenco dancers were very good indeed and the balancing and acrobatics show was quite entertaining. There were vocalists on the other evenings and we could hear them from our balcony when we returned after our walks. They sounded very nice.

The hotel is very nicely situated near the beach and the marina. There is a long paved promenade along the beach so we were able to take long walks in both directions. There are plenty of bars and stalls to choose from. One word of caution, many of the signs proclaim a pint of beer for anything from 1.5€ upwards but the ‘pint’ was often very much less than this, the glasses ranged from 400ml. One pub though, the Rose and Crown served beer for 1.5€ in proper English pint glasses, although the price doubled after 6pm and at weekends.

All the staff were very friendly and helpful. Billy and Lorena in the restaurant were especially so and deserve commending for their efficiency and attention to detail. All in all we had a very pleasant stay marred only by the variable quality of the food.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
5 Thank Anne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 July 2014
In name of the entire staff and myself we would like to thank you for taking the time to write this extensive review and for choosing Hotel Mac Puerto Marina. We are glad to hear that you have enjoyed your stay at our hotel and appreciate the multiple comments and suggestions, which I am certain will help us to improve our service towards our guests.
I will pass on your your wonderful opinions of Billy and Lorena to them personally, they will be very happy for sure.

We are looking forward to your next stay.

Kindest regards,

Rafael Álvarez
Hotel manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
East kilbride,Scotland
Level Contributor
54 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed 10 July 2014

Stayed here in May 2014 with 5 friends for long weekend. half board. Hotel obviously geared to catering for Brits so food was not very Spanish but good value and plenty of choice for a short stay. good size rooms, very clean and comfortable.Mini bar offered 2 free drinks which was a nice surprise. also big enough to put own juice etc in. Staff really friendly and made to feel very welcome. Lovely pool area with good snack bar, reasonable prices.

  • Stayed May 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank docfamily164
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 17 July 2014
Thank you very much for your kind review, we are happy to hear that you and your friends spent a nice weekend at Mac Puerto Marina. We truly appreciate your positive comments on the food, cleanliness and staff.

Hopefully we can greet you again next year.

Kind regards,

Rafael Álvarez
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belfast, Northern Ireland, United Kingdom
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 5 July 2014 via mobile

Hotel located in a nice area suited for kids. Quiet hotel, popular with families, golfers and older couples so was perfect for myself and my 5 year old. Staff were always helpful and pleasant and Oscar in particular was great with my little boy. Irene who looked after the kids club was really fantastic and although there weren't many kids,.she was encouraging and happy to play with them all so a special thanks to her for making my boys' holiday one to remember. A lot of German, Russian and Dutch visitors too so a great international feel. Food was good- great selection available. Pool area was good, although tiles became slippy if they got wet so wear flip flops when getting in and out, but pool attendants on duty all the time to assist.
Great kids park just outside the front door and lovely port area with shops and restaurants beyond that. Would come back!

  • Stayed July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank jillrobbuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MacHotels, Manager at Hotel Mac Puerto Marina Benalmadena, responded to this review, 7 July 2014
We are grateful for you wonderful review and are glad to hear that you and your boy have had an excellent stay with us. The service and the cleanliness are the points we stress most apart from the food in order to offer our guests the best possible service and make them feel at home as much as possible. Thank you for all the nice comments.

We hope to see you again next year.

Kindest regards,

Rafael Álvarez
Hotel manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hotel Mac Puerto Marina Benalmadena

Property: Hotel Mac Puerto Marina Benalmadena
Address: Avenida Del Puerto Deportivo S/N, 29630, Benalmadena, Spain
Phone Number:
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Benalmadena
#4 Family Hotel in Benalmadena
#5 On the Beach Hotel in Benalmadena
#6 Luxury Hotel in Benalmadena
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel Mac Puerto Marina Benalmadena 4*
Number of rooms: 272
Official Description (provided by the hotel):
The beachfront 4-star hotel Mac Puerto Marina Benalmadena, with free WiFi, is located on the beach front and next to the marina, with its lively atmosphere and night life.The Malaga airport is also less than half an hour's drive away.This 4* hotel is ideal for breaks for couples in the Costa del Sol, offering 272 large rooms with terrace. The area of Benalmadena offers also the possibility to practice sport such as tennis, horse riding, bike renting, squash, aquatic sports, etc, but it is also well known for the 10 golf courses in the area. ... more   less 
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Also Known As:
Riu Puerto Marina Benalmadena
Hotel Mac Puerto Marina Benalmadena Costa Del Sol

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