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“"Nice Hotel with Friendly Staff"”
4 of 5 bubbles Review of Las Arenas Hotel

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Las Arenas Hotel
Ranked #2 of 45 Hotels in Benalmadena
Certificate of Excellence
northeast
Level Contributor
35 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“"Nice Hotel with Friendly Staff"”
4 of 5 bubbles Reviewed 6 September 2013

Enjoyed our weeks holiday at the Arenas.Located on a very busy road but handy for the beach.The meals were good and the restaurant staff were excellent.Hotel very clean right throughout,public areas very comfortable.The bar prices were reasonable and the majority of the bar staff pleasant.We found that the only thing that let hotel down was the small and tired pool area with uncomfortable sun loungers.

Room Tip: High floor facing pool has good sea views.
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  • Stayed August 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank northeasthighflier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 9 September 2013
Thank you very much for sharing your opinion about Hotel Las Arenas with us. It is gratifying to know that you have enjoyed the vacations.

It is gratifying to know that you have received a very kind and attentive dealing on the part of the whole personnel, fact that I will make known of the whole team.

We will take note of the points indicates for improvements.

I appreciate your taking time to write in about your holiday and I am delighted that you would return.

Best Regards

Lucía Arruti
Quality Dptm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (796)
Date | Rating
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English first
Iver Heath, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 4 September 2013

We stayed from 8th to 22nd Aug and can only say what a great hotel it is, the restaurant and bar staff smile all the time and are so helpful and friendly. The prob with the food is you just eat so much it was hard for us to stop. We could nearly alway get a sun bed at the pool and you just had to time it well, there is alway some sun somewhere.

The hotel is in the best spot for this area, there was no prob for getting a bus to Mijas, Malaga or the old town. We found the hotel could order a taxi that came in minuets that helped if you wanted to get somewhere fast but then wanted to stroll back down hill. We did this when we went to the market on a friday up at Tivioli park which was very good. 6 euros in taxi. The lovely park up the road was so nice for a stoll and for the younger ones a four seater bike to go round the lake.

I just have to mention Katherine the rep. She was fantastic ( please stop by at her meeting) she always had a smile, was so helpful but never in your face. The talk was so helpful with hints of where to go and the green card on buses. I have to say that to book through her for trips was brill. You buy them with her any time but they are an open ticket, so you can use it from the time you buy to the time you go home. We booked the sight seeing bus which is great for drop off and pick up, it lasts for 48h and you get the butterfly park free. Cable cars well worth it and get up there just befoe 12 to see the free bird show, very good but very hot, they sold parasols for 4.50 and well worth it. Strolled to marina many times in day and night make sure to do both. We went to Granada, Alhambra palace and Gibraltar both well worth it

We did so much on this holiday as this hotel is bang in the right spot, we felt it was for all ages as we are a family with 2 children 8 and 12. the rooms was a great size for us, plenty of hanging and shelfs, showers the best iv had in a hotel and clean towels every day and sheets changed. Just watch out that if they need to fix something in the room the can come any time, they will knock but i was grabbing a towel when he was unlocking the door to come in as no answer. He was very sorry. The evening entertainment was funny as it really depends how the people watching are, as one night a group of spanish ladies ( not from the hotel came in think the must of known who was on) danced the night away and other nights no one got up. ( oh yes except me and my husband) had a good laugh!

Can only end "Fantastic Holiday"

Room Tip: we had a room that over looked road to the sea fantastic sun rise and sun in the morning would deff...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank elliejude
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 5 September 2013
Many thanks for taking the time to write such a positive and complimentary review about your stay at our hotel Las Arenas.

It is gratifying to know that you have received a very kind and attentive dealing on the part of the whole personnel.

Your satisfaction is our goal, so read comments like yours makes us feel very happy.

I am glad that you enjoyed the hotel so much. I look forward to welcoming you back one day soon.

Best Regards

Lucía Arruti
Quality Dptm.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stoke-on-Trent, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 3 September 2013

We have just returned from spending two weeks in the hotel.

I have never written any review before but felt compelled to after staying here, as the staff in this hotel are simply first class. I don't know how they motivate their staff but whatever they do, it works. The staff are highly efficient, helpful and can't do enough for you. Bar staff, Waiters, Receptionists, Room Maids, Restaurant, Entertainment - whatever the job role the attitude was the same. Many hotel owners could learn from a stay here.

A good choice of food was important to us as we have two teenagers that are quite picky & we didn't want to be paying for food elsewhere as our budget was tight. We couldn't have made a better choice. A great range of options for every meal. Free WiFi also kept them happy.

A couple of treadmills / exercise bikes would have been nice to help counteract the great food :-)

In summary though this is a very nice place to stay. It's clean, well ran & in a great location.

Room Tip: I really have to pick my small brain to find anything wrong, but maybe I'd stay on the third flo...
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  • Stayed September 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank 326matt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 13 September 2013
Many thanks for taking the time to write such a positive and complimentary review about your stay at our hotel Las Arenas.

We want to thank you for your comments about our staff, our guests are our passion and the most important to us, we work hard to bring you memorable experiences and the best vacation.

Once again I am grateful you have shared your experience and we hope see you again the next vacation.

Best Regards.

Lucía Arruti
Quality Dptm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manchester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
2 of 5 bubbles Reviewed 3 September 2013

This is NOT a 4* Hotel.
The location is good for the beach and is approx. 30 min walk from the Marina.
The food is ok but found that every day was pretty much the same menu. Not much choice for kids.
The accommodation was again ok and with the extra bed for a child became quite a squeeze.
The pool area looks tired and dated.
Entertainment during the day is poor with only the water polo generating interest. During the evening entertainment we found it was catered more for the elderly than young families. Not one night did we stay to watch the whole event.
Service was again, ok but tend to favour the locals.
This hotel also offers excursions through a tour company called 'BRAVO' tour plus. We STRONGLY recommend you DO NOT USE this company as it abandoned us and our 8 yr old in Gibraltar refusing to communicate or take responsibility for their actions.

  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank KatofK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 4 September 2013
Dear customer,

First of all we would like to thank you for your review. We consider our customers´ feedback very important to improve the service of our hotel.

We are always looking for ways to improve our product and our services; open and honest reviews from our guests is our best way to address areas which need improvement.

We will take note of the points indicates for improvements.

We say goodbye to you, reiterating our commitment to continue improving to provide a better service and hope to have the pleasure of welcoming you to upcoming holidays.

Yours sincerely,

Lucía Arruti
Quality Dptm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
St Helens, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 1 September 2013

We have just returned from two weeks at Las Arenas and had one of the best holidays we have ever had. Some of our party had a week but at one point there were eleven of us ranging from 66 years to 7 years old and everyone had a great time. The hotel was spotless, the bar and restaurant staff were friendly and helpful, and the location was central to other bars and restaurants if you wanted to go out. We were lucky to meet some lovely families and the kids all got on well together spending most of the time in the pool. The managers gave us a pass to the sister hotel Las Portas down the road where there were slides and a pirate ship feature for the kids so worth an afternoon there, but we all agreed that we preferred our hotel to stay in. We also went back to Tivoli World where we had had a great time five years ago but they have changed it to entry fee then wristbands when you get in and then extra tickets for certain rides so it ended up costing a fortune and we felt as if we had been ripped off so I would give that a miss. The weak WiFi at the hotel was a bit frustrating for the teenagers but they got through it! The only negative was the lack of vegetarian food as one of our party had little or no choice most nights. A separate vegetarian area or decent labelling of the dishes would be an easy remedy to this. Some of the salads were great but then ham or crabsticks were used to garnish...this could be put in a separate dish for people to help themselves then the vegetarian guests would not be nervous of tasting food in case of it containing meat.
Without doubt the best part of our holiday was Juan (Johnny) who ran the entertainment. We joined in the games every day and the quizzes/ bingo at night. He made everyone feel welcome and encouraged the kids to join in, he was really funny and his enthusiasm was fantastic. His commentaries for the kids waterpolo in Spanish and English were out of this world. We would come back to the hotel just for him so Las Arenas please make a note of this!! Thanks for a brilliant time.

Room Tip: Any with 04/06 are at the front, odd numbers overlook the pool, even numbers have a view of the sea...
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  • Stayed August 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Lisachris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 2 September 2013
Thank you very much for sharing your opinion about Hotel Las Arenas with us. It is gratifying to know that you have enjoyed the vacations.

We are always looking for ways to improve our product and our services; open and honest reviews from our guests is our best way to address areas which need improvement.

It is gratifying to know that you have received a very kind and attentive dealing on the part of the whole personnel.

On the behalf of myself and the entire staff, thank you for sharing your comments and that you truly enjoyed your stay with us.

We hope that when you return to Benalmadena-Costa you choose us again so that we may continue to provide you with 100% satisfaction.

Thank you again!

Best regards.

Lucía Arruti
Quality Dptm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
belfast
Level Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 27 August 2013

I stayed at las arenas in April and January in fact this was my 6th stay in 18 months so that must say something about the hotel.i cannot praise the hotel enough, great food, spotlessly clean, excellent, hardworking staff and good entertainment. i am returning in 7wks time with my partner and my 2 brothers and their wives. I am really looking foward to it. Thank you Las Arenas.

Room Tip: higher floor. on the side opposite to the pool if you like afternoon sun.
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  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
2 Thank sandie60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 29 August 2013
First of all, I would like to thank you for staying at hotel Las Arenas and for taking the time to give us feedback regarding your stay.

Our best satisfaction is knowing that our guests have enjoyed their stay with us and that they are looking forward to visit us again.

Thank you very much for staying with us!!

Kind regards

Lucía Arruti
Quality Dptm
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
london
Level Contributor
14 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
4 of 5 bubbles Reviewed 27 August 2013

This hotel is a firm favorite of ours we have stayed at Las Arenas for numerous holidays we love everything about this hotel, food, staff, location are very good the entertainment is not to our taste but we go out every evening there are some really nice bars within a ten minute walk.

Room Tip: Room overlooking the pool
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  • Stayed July 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank LondonLionking
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calidad D, Director de Relaciones con Clientes at Las Arenas Hotel, responded to this review, 29 August 2013
Dear Guests,

Thank you so much for sharing your experience about hotel Las Arenas with us. Thank you for your comments given towards our services, location, food and our staff, fact that I will make known of the whole team, because is in our interest, that all of our guests leave the hotel with a wonderful memory of their holiday

We will take note of the points indicates for improvements.

We appreciate your loyalty and hope you´ll give us the pleasure of hosting you again on your next visit.

Best regards,

Quality Dptm.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Las Arenas Hotel

Property: Las Arenas Hotel
Address: Avenida Antonio Machado 22, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Swimming Pool
Hotel Style:
#2 Family Hotel in Benalmadena
#2 Luxury Hotel in Benalmadena
#2 Romantic Hotel in Benalmadena
#2 On the Beach Hotel in Benalmadena
#4 Best Value Hotel in Benalmadena
Price Range (Based on Average Rates): £
Hotel Class:4 star — Las Arenas Hotel 4*
Number of rooms: 174
Official Description (provided by the hotel):
Las Arenas Hotel is located in front of the Bil Bil Castle, in the heart of Benalmadena-Costa, with shops and restaurants around. It is located in front of Santa Ana's beach and 8 kilometers from the airport. The Torrequebrada Golf Course is located approximately 2 km from the hotel.The hotel was renovated in 2004, has a main building with 7 floors and 174 rooms with views, 15 family rooms with bathroom, telephone, Wifi free, air conditioning, satellite TV, minibar and terrace. The Facilities include a lobby with 4 lifts and a reception open 24 hours a day with currency exchange desk and a café, Wifi free in common areas..The hotel has a restaurant with buffet and show cooking at lunch and dinner, room, bar and parking. Free Wifi in common areas and Internet point (surcharge).In the outdoor complex there is a swimming pool and a sun terrace with parasols and sun loungers. You will be able to play table tennis and golf (golf course 1 km away). At your disposal is a program of activities and entertainment (seasonal), with live music in the evenings. ... more   less 
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Also Known As:
Las Arenas Hotel Benalmadena, Costa Del Sol
Las Arenas Benalmadena
Hotel Las Arenas Benalmadena

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