This place is brilliant. We (me, wife and two 3 yr old kids) had a great time.. In terms of the reps, I am being specific to the "holiday advisors", not the kids' entertainers or kids' club staff.. Comments below.. That said, this was a great holiday in a good hotel... The kids clubs and entertainers are fantastic... We really enjoyed ourselves... In terms of negatives, only a few, but this review covers everything...... All in all, we'd give our holiday 9 out of 10l..
Anyway, comments as follows:
Food - it's buffet food, but it's good considering.. Some people have reported that there's not much choice. I don't agree... There are loads of salads and hot options, but let's face it, it's buffet food, and if you're putting on c8 hot options per night, you can run out of ideas after 10 to 14 days... There's breakfast and dinner in the main restaurant, snacks all day by the pool (chips and salad - adequate), and a full lunch buffet at the beach club..We'd give it 8/10,for buffet food...
Pools - Brilliant. The main pool is very good and it's surrounded by astro turf so the kids can run round and you don't have to worry about them... There are loads of pools in the beach club too, paddling pools, jacuzzi's, a deeper pool near the pirate ship and another deeper pool at the bottom of the water slide/ring run... There's also the water jets that come out of the floor (kids loved it) and a big mushroom house that pours out of the roof..... Just a couple of points. 1. Careful with the main pool. It's shallow at both ends and deeper in the middle, but it slopes from the sides, so it's deeper in the middle than at the edges and little ones can get caught out to start with... 2. They are a tiny bit chilly...Our score, 8 out of 10
Rooms - Very clean and the only thing that looked tired was the settee.. That said, it was ok and perfectly acceptible... Loo didn't have an extractor fan, though.... 6 out of 10 but if it had had an extractor fan, 8 out of 10...
Maid service - Excellent.... In every day and very thorough...10 out of 10..
Reception, Restaurant Staff and Bar Staff - Not brilliant.. Ok, but a bit on the rude side... I went up to reception and the two people were having a social/chat..Saw me waiting and kept talking for a while... Needed to finish first... Also, generally dismissive and pretty miserable... Waiters in the restaurant will also knock something out of your hand and keep walking without turning round...The skandinavian holiday workers (non-spaniards) are ok though... 4 out of 10.....
Kids entertainers - These guys (Ami, Ben, Kenny, Philly and Kylie) do the entertainment (not in Kids Club) and they're great. Our score is 10 out of 10.
Kids Club people - These guys run the kids clubs. Once again, 10 out of 10,
Reps - These guys are the normal reps and to be honest, not brilliant.... Ok when they're smilling all the time talking about trips, but there was an outbreak of chicken pox whilst we were out there, and I asked the rep how they would help us if our kids got it (you can't fly for at least 5 days after you've got it) and we ran into trouble. She (Scottish girl with rectangular glasses) took a step back, changed her tone slightly, and said "we can't help with that, it's a matter for your travel insurance firm, we will give you a phone and access to the internet and a phone, and you can then make your own arrangements"... Lovely..!! First Choice, with about 100 jets and access to 1,000s of rooms can't help...? Thank goodness that we didn't need to find a hotel that would take a family with contageous chicken pox at short notice... We did see the families trying to get some help that were caught by this... Didn't look good... Score, 2 out of 10..!
Beach - The one there is small and horrible, but you can get a bus to the nice ones... 1 out of 10 for local but other bus ride ones look ok.
Shop - As someone else posted, the prices aren't that bad.. But it's a shop on a closed site. Motorway service station prices, and NO medicines here... Also, watch your change...!! 5 out of 10.
Is all inclusive really all inclusive..? - Things like crisps need to be paid for, as do lollies/cornettos and proper ice creams.. Little tubs of ice cream are free all the time though.. Guiness and sparkling wine plus most cocktails are chargeable.... The rings at the beach club are also 10 euros a day, i think.. All said and done though, we'd give it 7.5 out of 10..
People - Funny thing to rate as you can't choose who you holiday with, but the whole group of people and 'atmos' was very good... No idiots, or bad behaviour....
Summary - We'd give it 9 out of 10.. Yes, there are a few things to consider, but I've tried to put everything down, and to be honest, the negatives really worried us... We'd recommend it and would go back..
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- Also Known As:
- Holiday Village Benalmadena, Costa Del Sol
- Benalmadena Holiday Village