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“Family holiday”
Review of Holiday Village

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Holiday Village
Ranked #19 of 45 Hotels in Benalmadena
Sidcup, United Kingdom
Level 6 Contributor
346 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 164 helpful votes
“Family holiday”
Reviewed 21 December 2013

Our second visit to this hotel and this time there was 12 of us. Great for the kids as long as you like water as there are about 8 swimming pools, including rapids and water chutes. Food is good and there is plenty to drink. Entertainment is a little bit up and down and there is one bar open after midnight and you have to start paying for the drinks. Gibraltar is about an hour away and the duty free is good. Kids loved it and we will go back again

Room Tip: At the back
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  • Stayed June 2013, travelled with family
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
6 Thank jameselee2016
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear guest,

Many thanks for leaving us your feedback.

We are happy to hear that you enjoyed your holiday as this is our purpose for being here.

We look forward to seeing you again soon.
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Huntingdon, United Kingdom
Level 4 Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed 19 December 2013

Spent a week with four adults and two children aged 7 and 10. The pool in the main building was overcrowded and lack of space and sun beds most of the beds were taken before breakfast.the other pools we're across the road that had all the play areas but most of the facilities were closed also most of the cafes and outlets snack food and ice-cream had to be paid for if you did not have your room key with you, bearing in mind that this is an all inclusive hotel The other pools were open to the public who took up most of the sun beds there. I understand that these hotel only cater for children. But the entertainment room did not have enough seating also there were such long cues to the bar their seemed the bar staff were only serving so many drinks in a
given amount of time.It would have been nice for the grandparent to sit in the other bar were you
Could sit down an enjoy a drink with some sort of entertainment but the only entertainment were one singer accompanied with a sax that seemed like it was the first time he played it. This went on for the whole week the best part was when they took a break and put on some music.
The hotel sold inflatables in the shop inside the hotel but these were not allowed in any of the pools what a con.The hotel is really isolated so to go anywhere you need to get a bus which is
always full up so you can't get on and the taxies are quite exspensive there is know where within easy walking distance.
This hotel is really set up for people with kids between 5-8 any kids older than this there is a lack of things to do so borden sets in speaking to other people with kids the same age as ours agreed

Room Tip: Take your walking shoes if you want to go to the other pools
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  • Stayed May 2013, travelled with family
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Helpful?
2 Thank geoffrey p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear guest,

Thank you for taking the time out of your schedule to leave your feedback.

We are sorry to hear that you were not happy with some of our services.

The Duo that plays in our main bar varies every night and are professional musicians. As well as this nightly Duo, there is the Entertainment in the Malaka Room.

With regards to the inflatables we sell in our shop, they are clearly marked with a sticker stating that they cannot be used in the main pool. The reason for this is due to safety. The lifeguards need a clear view of all people in the pool to be able to do their job properly.

I hope this clears up any misundertsanding regarding our services and hope that you will consider us for any future holidays.
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Leicester, United Kingdom
Level 1 Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 1 December 2013

We stayed at the Holiday Village from 20th Oct and the hotel itself is really nice. Staff all helpful, food varied and kids clubs catered for. Sadly for us, we wanted more than a normal family holiday with kids clubs, as we have a 13 yr old boy and 10 yr old girl who don't want the family clubs as are never together. Thomson shop advised a holiday village with high ropes, wave pools etc., and assured us all open until 31st Oct. Wrong. Not much at all running, due to end of season. We may as well have just gone to a family hotel instead. The rep's all assumed all was running, but going over the so called `small bridge' - which is a 10 min walk really, the staff told us closed. Also we upgraded to a select 1 room. Don't bother. Apart from the view, we got very old dressing gowns, 1 right slipper and 3 left (rather worn), and a mouldy shower. The staff work tirelessly hard though as do the reps but not good enough. Also we booked having been told it was a bargain price with last `free' child space. haha. weeks later, free kids spaces still available, and approx. £600 cheaper so feel ripped off. wrote to firstchoice. No reply. nice eh?

Room Tip: Ask for quiet if got young children and a sea view is a must
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  • Stayed October 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
6 Thank rjlove
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, General Manager at Holiday Village, responded to this review, 7 December 2013
Dear guest, we are sorry that you have not much enjoyed your holiday with us.
Regarding your comments:
We have all the services offered in the catalog according to the season months.
Logically all these services and staff, are in line with guest occupation, and in late season months the occupation is always the lowest of the year.
Your sugerecias eachother we consider to improve every day and look forward to your visit again, to show you that we have improved.

Yours sincerely

Juan Luis Pérez
General Manager
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Cardiff, United Kingdom
1 review
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 24 November 2013

We stayed at this hotel from 12th-19th September. This hotel was totally amazing!!

During our trip a family member had a fall and was taken to the local hospital, the hotel staff were so organised in ensuring we went to the best hospital and appropriate transport arrangements were in place (as only 1 person could travel in the ambulance, it was arranged I travel with the DR as this was late at night). The family member had an operation, therefore spent the rest of the holiday at the hospital (which is 10 mins in a taxi). The hotel staff asked about him numerous times every day and even arranged taxis back and fore the hospital for us. As our family member couldn't return home with us a member of our party had to stay a few days, the hotel staff even made sure that the room which was used for the week was kept. I cant thank the staff enough for their courteous manner and helpful attitudes, you made what should have been a tram wreck of a holiday an enjoyable one (even though the circumstances were quite bad).

The rooms were fully equipped inc. hair dryer, 2 sinks, large balcony, kitchen with all facilities ect...

The hotel is jam packed with pools, hopefully your holiday wont end like ours and you can make use of a different pool everyday, if you wished. (Think we counted 12)

Food was by the bucket load, lots of varieties at all meal times even a white & milk chocolate fountain. ( We were even allowed to take food to the hospital)

There really is something here for everyone with night entertainment ranging from local singers in the piano bar to full shows on the main stage, The reps are fantastic with the kids making sure they don't get bored through the day. I don't think I heard a child cry through my whole stay, they were that fantastic

I am already thinking of my next visit to this hotel.
I hope my experience will iron out any creases you have about booking this holiday, they really are here for when things go wrong!

  • Stayed September 2013, travelled with family
    • Value
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Helpful?
6 Thank Emma W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear Emma W,

We are glad to hear that your family enjoyed their holiday.

I remember the accident with the member of your family and ask that you please pass on our regards.

We hope that you will consider us for any future holidays.
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lichfield
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed 17 November 2013

travelled to the h/v in early October with a very open mind as to what was going to be in store. had we have travelled in high season I think the place would be absolutely chaotic, the place itself is a haven for young families and being with grandkids made this place a real fun holiday , it would be hard not to be impressed by this complex it has almost everything families could wish for, there are a few minor downsides, outside food presentation was very poor a lot of uncovered meals covered with flys with children touching food with bare hands, indoor dining was a lot more organised with very presentable food, drinks on the a/I were very good but surprisingly water was an extra and not inclusive. I cannot leave this review with out a mention for the entertainment team i am in my mid 50s and don't care for it much,this team really are something special and really do put an amazing amount of effort into every thing they perform well done to you all,a 1st time visit to a h/v i am quite impressed.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
2 Thank LichfieldAmber
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear Guest,

Thanks for taking the time and leaving us your feedback.

We appreciate all feedback as it can help us see where improvements can be made to our services.

We hope to have the chance of welcoming you back in the future.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
tegsypoo
Level 3 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 14 November 2013

Dont really need to go into too much detail. Myself, my husband, 9 year old girl and 4 year old boy had an absolutely amazing holiday. The staff, from the receptionist to the cleaners were amazing. Rooms were fab, kids club and entertainment were second to none. Special mention to Russell the Brussel!! Thank you so so much to you all for an unforgettable holiday. We will most certainly be back for a 3rd visit very soon! VERY HIGHLY RECOMMENDED xxx

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank tegsypoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear Guest,

We are very happy to hear that your holiday with us was a good one.

We will pass on your kind words to our team (...including Russell!) as they like to hear back from our guests.

Thanks for the feedback.
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Amberley, United Kingdom
Level 3 Contributor
17 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 12 November 2013

Booked our holiday last minute for half term. The hotel was fantastic, we were tempted to rebook whilst we were there. It's such a big hotel and being nervous of heights I have to say the high inside balconies made me nervous but I was far happier that the outside ones were staggered - having small children with us I was nervous of being on the 4th floor with a balcony!
The kids clubs and crèche were fantastic as we're the holiday reps our boys who are 5, 2 & 2 had a great time. The walk over to the water park via the bridge was around 10 minutes, not stupidly long but slightly irritating lol we mainly stayed on the hotel side.
The food was good, there was a wide choice however after a few days I was pretty bored of the limited ways you can serve meat and sauce or the many different types of coloured cream and sponge for pudding - don't get me wrong we ate well for the week but I felt the food could've been improved.
I'd highly recommend this place and I'd happily go back next year

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
1 Thank Marmanose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 4 April 2014
Dear Guest,

Many thanks for your kind words regarding our hotel.

We are happy to hear you enjoyed your holiday and hope to see you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Village

Property: Holiday Village
Address: Avenida del Sol (antigua CN-340) | P.k. 215,6, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Benalmadena
#15 Luxury Hotel in Benalmadena
Hotel Class:4 star — Holiday Village 4*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Expedia, Booking.com, Hotels.com, TripOnline SA, Odigeo, Evoline ltd, Travel Republic (UK) and Cancelon so you can book your Holiday Village reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Village Benalmadena, Costa Del Sol
Benalmadena Holiday Village

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