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“Brilliant hotel”
Review of Holiday Village

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Holiday Village
Ranked #19 of 45 Hotels in Benalmadena
Reviewed 5 June 2014

This is our second visit to the village in 3yrs and it was still as good as the 1st time.Having read the recent reviews,we were a bit worried but any worries we had soon vanished.The hotel reception was 1st class,very helpfull the whole time we were there.I must say it is a pity that most Brits who come to Spain always seem to complain about the food,but our 4 very fussy grand kids never complained once during the whole week.the bedrooms are very spacious ,very clean and have large bathrooms,and have british TV on the tele.If I have any complaints it is the hotels location,it is a bit isolated but it does say so in the brochure ,there are buses outside if you feel the need for a change of scenery.would I come back yes I would.

Room Tip: Ask for a room on the 5th floor,lower floors can be a little noisy,or a room in the other block away...
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  • Stayed: May 2014, travelled with family
    • Value
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2  Thank David R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

Many thanks for taking the time and reviewing our hotel.

We are pleased you all enjoyed your hotel as this is the primary reson many of us enter this business.

We hope to see you again soon.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,340 - 1,346 of 2,717 reviews

Reviewed 5 June 2014

3 of us travelled out on the 22nd May - 2 adults and 1 eleven year old - on arrival to reception, staff friendly, hotel spacious . Advised our room was 203 - and that if we were not happy with it we could upgrade to a front facing room at cost of 29euros per night, on being advised this, its like we were being set up for a fall... how right we were! on being told this, we knew our room was not in a good position.. the room was in a corner elevation, no sun and backed straight onto a railway line, as soon as we entered, the train went by... so we were straight back to the reception, with money 149 euros to move rooms.... not ideal but when staying a week, you want a nice room, so worth considering pool view option/sea view prior to booking this hotel...

We were offered another room, which we were able to view so we had a look and took this room, advised the room was ready, however on inspection, the room was dirty... the tv was, shelfs were all thick with dust and i mean thick with dust, ther floor was really grubby, so advised reception happy to take the room but on the basis that we had just paid another 149 euros, we wanted the room cleaned thouroughly the next day.
The room was spacious wiht bath and separate shower and two sinks, lovely size as was the room with separate bedroom and sofa that turned into a double bed... nice kitchen with fridge, which was really handy.
Beware mattresses in bedrooms thin and uncomfortable..
The hotel is large and spacious, plenty of sun beds, was a bit of a trek across the road to the main lunchtime restaurant, not ideal for elderly or people with disabilities, have no idea why they cant just put a small bridge across, instead of a double winding bridge... ?? makes no sense at all... the pools were freezing , but the kids seem to enjoy them and once the wind dropped the pools didnt seem so bad!
The food quality at breakast, lunch and dinner were plentiful, the restaurants are very large and well managed and such a good choice and variety of hot good quality food, so much choice for everyone - and all.
The staff were at times rushed and not very happy as were the bar staff in the main piano bar very miserable staff... what a shame ... drinks ok , quequing for drinks at piano bar and snack bar ridiculous especially in evenings, when queues sometimes 20 deep... (get more staff ) shame the hoterl dont offer bottled water, only cups of water .. should be bottles of water in rooms every day... especially for families with young children.
they had bunjee jumps and trampoline for kids in the evening at 3 euros per go, which is ridiculous, its a holiday village, these facilities should be free , also had to pay for the big rings for the water slides, which should also be free.. yes pay a deposit for the rings but not to have to pay 6 euros for the ring!!! why >????

No access from hotel to the beach, all locked up, you have to walk the roadside down to the beach, not accessible from hotel, in fact didnt look safe, so possibly why all padlocked up...

In all a great week, but having to pay the extra to upgrade to a nicer room was unfair.... would go back again,but would book sea view room in advance, hoping we wouldnt get stung..almost immediately on check in... felt like we were being conned... and how many others like us got shown to a dull room initially with the option of upgrading at a cost.. would do the same???

Room Tip: make sure you investigate option of sea /pool view as sunny side and worth paying a little extra...
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  • Stayed: May 2014, travelled with family
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1  Thank ddnewburger19021968
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

Thank you for taking the time and leaving us your honest feedback.

We appreciate all feedback both positive and negative as we use it as a tool to help improve our services.

We hope that you consider us for any future holidays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 4 June 2014

We are back from our second stay at Holiday Village Costa Del Sol and can’t wait to return, it really annoys me seeing bad reports on trip advisor as we cannot fault this hotel, it is fantastic.

On arrival we had a pleasant trip to the hotel and we were welcomed by Ian on the Coach, who gave the low down of what to expect while here, we were so excited as we knew what we had to look forward to for the next 2 weeks.

The reception staff were very efficient and helpful on check in and throughout our stay, always friendly.

The rooms are perfect for what you use them for, to be honest we leave the room at 9am and don’t return till 6pm get showered and then out again until 11pm ish or sometimes 2am lol. Rooms are cleaned daily and they do a fantastic job of keeping a hotel of this size clean and tidy. You always see cleaners tidying the bar areas/ sofa areas and cleaning the glass all around the hotel – no wonder Paige walked into that glass door it was so clean lol.

We spent the first week over the Beach club, the kids loved the Lazy River and pirate ship, again very clean and tidy in all areas. Second week we spent hotel side and got involved in poolside activities, we had such a great time as a family and the Reps make you feel part of their big family. We used the indoor swimming pool & Jacuzzi one day.

We took a trip to the Bioparc and had a great morning out, the kids loved the Lemur enclosure. We were planning on doing more trips but were having so much fun with the reps by the pool that we never got round to it.

The kids club staff are always happy to help, In the whole 2 weeks both our children only used the kids club once, because they met so many new friends and played in the pools and got involved in the family activities.

The I five Live Entertainment with Charley, Paige, Emma, Ben & Rich (not forgetting Jack a the hut) was brilliant every night!!! We didn’t watch when indoors but loved the outdoor stage as that’s what we were used to from our trip before. The team put so much hard work into all of their acts. The panto was fantastic and you can see the team work very well together.

The holiday advisors we saw more of this visit as we were in the 2nd block and walked through reception regularly, Our favourite was Jake he always made us smile. Sean & Danny always chatted to the kids and were all so friendly. The only one we didn’t get to meet was Charmaine, but we may be back before the end of season.

All in all we have had a FANTASTIC holiday, which we have said was made by getting involved with all the reps, they all made us feel very welcome and part of their big family 

Miss you guys and hope to get back for a cheeky week in August

Love Moody Boy, Barbs & the Rugrats xxxx
(Debbie, Simon, Connor & Amber xxxx)

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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3  Thank Fordy419
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

It is a real pleasure to read your review of our hotel.

We are very happy that you enjoyed your holiday and look forward to your next visit.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

The hotel has great facilities but very hard uncomfortable beds! The restaurants provide great food choices and are very accomodating for families. The best part about the whole holiday was the First Choice team based in the hotel. The activities and entertainment provided were fantastic, varied and always completed with lots of enthusiasm from the First Choice team.

  • Stayed: May 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
1  Thank ClareNels74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

Many thanks for taking the time and reviewing our hotel.

We are very happy to hear that you enjoyed your holiday with us.

We hope that you consider us for your future holidays.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

We booked this as a break but not as our main holiday.after mainly been lucky enough to do annual cruises then we knew this type of holiday wouldn't be 5 star all the way.
Also couple of other reviews were off putting but if you look on here at the best holiday you've ever had then somebody will moan about it so didn't take much notice.
What they do here they do well. We have a 3 year old and the pool area,depth and surrounding artificial grass area were spot on.yesbthe pool was cold but they are in most hotels in Spain.
The first choice staff and the hotel staff were always about and polite. The drinks on all inclusive were plentiful and decent, been a beer man I found it very nice.
The complex is large and very safe.entertainment limited but for kids great and with a 3 year old we were not looking for midnight adult type stuff anyway.
It was very busy as half term but always got a sunbed.
Rooms were large with lots of storage.beds were hard and only other moan was when I had a shower my feet were filthy just walking to bedroom. Obviously floors not mopped.
Now the downside for us was def the food. The main dining room resembled a zoo to be honest. Food everywhere on floor if you didn't eat at start of night.not much choice really. Tables dirty etc.
I didn't like the way plates were cleared in front of your table,scraped into a large bin,again with food all over it, found that off putting.the other 2 restaurants were a lot quieter,table service,fresh hot food and drinks in a glass,not plastic.but you can only eat there once during your week stay.
Once again I will say we are fortunate to have a few hold a year so for some people this will be a great hol and the food ok.
So would I go again?. Mmm well yes in a way but would eat out again which we did 3 nights but defeats the all inclusive tag.
One other thing was breakfast. You can get freshly cooked omelettes but only one person cooks and as I didn't want stuff been left out for ages I patiently waited 40 mins in queue.
This place does what it says on the tin,perhaps we are snobby who knows but our little boy ate well,and loved it do that's why I'd give this place a go

  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Loubyloulou77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

Many thanks for taking the time and giving us your feedback.

We appreciate all feedback as it can show us where improvements can be made.

With regards to the food and restaurants, we aim to meet all guests tastes but as we cater for over 1000 people per service, not all tastes are the same and people have different opinions.

As we have many younger children in the hotel at present, there is the odd occasion where food can be found on the floor but we conciously clean it regularly.

Many thanks and we hope that you consider us for your future holidays.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014 via mobile

Arrived to a warm and efficient welcome by the first choice staff and the hotel reception staff. Found the rooms to be clean with a very good sized bathroom allowing families to get ready a lot quicker meaning more time in the sunshine. The pools were clean with lots of Sun loungers available. Lots of family entertainment to break up the day around the pool side and the children's clubs and the reps were all very friendly and inviting. The food was good variety and choice although a lot of the dishes served meat on the bone which isn't great for children, the salads were always fresh with lots of choice. The night time entertainment was great, the entertainment staff worked around the clock to ensure everyone had the best time. my only suggestion would be more information about the hotel and the services as I found I had to ask about for a few things and didn't find out about certain activities until later on in the week, maybe provide a welcome pack in the rooms with a price list and information about the hotels facilities.

Stayed: May 2014, travelled with family
Thank Melissa239
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

We are very happy to hear that you enjoyed your recent holiday with us.

Many thanks for the suggestion and we will bear it in mind for the future.

We hope to see you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 June 2014

Just arrived back from our holiday after a 11 night stay at the resort.
We had the best family holiday we could have possibly hoped for , the rooms were very clean and spacious with a kitchen area that is useful . The food at the hotel is excellent with a very wide variety and great quality considering the amount of people they are catering for, with a great chocolate fountain that was a hit with the children. The staff are polite and helpful and a couple of small room hiccups were responded to and dealt with in literally 10 mins.
The outside facility's are great with a large pool and child's pool at the hotel and a great water park 5 min walk over the road with a safe walk away from traffic.
The children's entertainment during the day is great with kids clubs and also a lot of daytime activities that are available for all children throughout the day, the staff are brilliant in these clubs and nothing is to much trouble. There are 6 other team members Charley ,Paige ,Emma, Ben, Rich and jack in the box these guys stepped it up a level they made our holiday extra special with some first class night time entertainment with different theme nights and game shows and also a superb panto. My girls could not wait to watch I 5 live at night and there commitment and enthusiasm shone through for all to see. Well done

Room Tip: Overlooking the sea is a great bonus
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  • Stayed: May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank steven w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this reviewResponded 6 June 2014

Dear Guest,

Many thanks for leaving us your review.

Your review will be shared with the entire team as they are the ones who deserve to here the praise.

We hope to welcome you again very soon.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Village

Address: Avenida del Sol | P.k. 215,6, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#6 Spa Hotel in Benalmadena
#15 Luxury Hotel in Benalmadena
Price Range: £42 - £80 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Village 4*
Number of rooms: 360
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Hotels.com, TripOnline SA, Evoline ltd, Ebookers, Travel Republic (UK) and Cancelon so you can book your Holiday Village reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Village Benalmadena, Costa Del Sol
Benalmadena Holiday Village

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