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“DANGER - SAFETY RISKS!!!!”
Review of Holiday Village

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Holiday Village
Ranked #19 of 45 Hotels in Benalmadena
Cowdenbeath, United Kingdom
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“DANGER - SAFETY RISKS!!!!”
Reviewed 25 June 2014

I spent 2 weeks in this hotel in July 2013, one week of which my 10 year old son was wheel chair bound due to non compliant safety issues in the hotel.
The toilet area around the pool regularly gathers puddles of water during the day, there is 1 sign which is not eye level but above the outside doors warning people to be careful - children cannot see this!
There is a yellow floor sign inside the toilets which you can see AFTER you've slipped on the water.
A broken wall tile around the door frame guarantees serious injury if you fall in that direction.
My son slipped on the water and hit his knee on this wall tile and cut it right through to the bone! An ambulance and 17 stitches later he was left in a wheel chair for the last week of our holiday.
The hotel manager was dismissive of our complaint stating that this is a 4 star hotel and more signs or stickers on the floor would not look good?!
I raised an official complaint with First Choice on our return and was assured the tile would be replaced and a full risk assessment was underway - complete lies!!!
A year later while a relative is holidaying there we have proof nothings been done.
A cm up or down would have left him crippled for life and had he hit his head it could have been fatal!
Serious safety non compliance and they still cannot / will not replace a broken tile!
I've raised a 2nd complaint which appears to be falling on deaf ears, I'm now taking legal action.
BEWARE IF YOU BOOK THIS HOTEL!

  • Stayed July 2013, travelled with family
    • Value
    • Location
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    • Cleanliness
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Helpful?
4 Thank Dawn M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 3 July 2014
Dear Guest,

Many thanks for taking the time and leaving us your feedback.

We have returned to scene of last year´s accident and as far as we can see, there are no broken tiles in the area.

We are sorry the accident occurred in the first place, but as you pointed out in your review, we do have wet floor signs in the area including a permanent one at the entrance of the building.

We ask that people do not run in the hotel because our visitors aren´t used to the marble floors and especially when they run in from the pool areas.

Thanks again and we hope you are well.
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Cardiff
2 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 24 June 2014

Just came back from my first family holiday. a 11 nights stay. Great staff great reps, clean rooms, fantastic food, Plenty to do for the kids it was a really enjoyable holiday. Went to c the dolphins and on the safari as well as a trip to the beach. Hotel offers daily and night time activities for all. I will most certainly recommend this holiday to any family thinking of going and I would defiantly return. Hope this helps your decision and Thanks for a great time.

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Holiday2929
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 5 July 2014
Dear Guest,

It is a real pleasure for us when we hear back that our guests had a great holiday.

Many thanks for your kind words and we hope to see you again in the near future.
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Birkenhead, United Kingdom
Level 5 Contributor
62 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 21 June 2014

Got home from the Holiday Village Hotel 3 days ago. We were a party of 9, consisting of 4 adults and 5 children aged between 5 and 11. Surprised at some of the negative reviews. We had three apartments on the 5th floor, which were kept spotlessly clean. They did face the railway line but this was not a problem as the electric trains whizz past, and we did have a lovely view. As mentioned by other reviewers, the pools are great for the children with loads of choice, we hired large rubber rings one day and had great fun in the wave pool. We had no problem at all with the food, we all found something we liked every day there was loads of choice at each meal. We had packed lunches one day and got the bus into Benalmadena and went to Palomas Park which was a nice change. We all enjoyed our holiday and are definitely thinking of going back next year.

Room Tip: We had rooms 503, 504 and 505. Nice quite rooms with sun on balcony in afternoon.
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  • Stayed June 2014, travelled with family
    • Value
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    • Cleanliness
    • Service
Helpful?
4 Thank annec653
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 22 June 2014
Dear Guest,

Many thanks for your honest and kind review of our hotel.

It is a pleasure to hear that you and your family had a great time.

We look forward to your next visit.
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Redditch, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 21 June 2014

The whole family really enjoyed our two weeks at this hotel. Youngsters are well provided for with kids clubs, swimming pools and family entertainment. Rooms include a large bathroom, kitchenette, balcony, large bedroom and sitting/dining area, well appointed and clean. The swimming facilities are great with a hotel side pool, and free use of a large water park over the road. There's a wide range of drinks available all day and evening, free of charge if all inclusive. My only gripe is the food, which was of satisfactory quality; however, this a compromise we accepted given the price we paid and the need for mass catering.

Room Tip: We chose not to pay for a room overlooking the pool. On the other side of the complex is a train tra...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Martin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 21 June 2014
Dear Guest,

Many thanks for taking the time and leaving us your feedback.

We are happy to hear that you enjoyed your holiday with us and we hope to see you again very soon.
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cwmbran south wales
Level 3 Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed 20 June 2014

This was really a lovely holiday in a place that couldn’t be better suited for kids. My wife and I took our four-year-old grandson and he absolutely loved it. The main pool is lovely, after reading comments we bought a wet suite from Tesco for a tenner just so he wouldn’t get cold and it did come in handy although as the temperatures soar the pool is lovely. The pirate ship pool and the wave pool are cold so we found it useful to use the wet suite there. The entertainment is a mixture of best endeavours by the entertainment staff but the kids lapped it up with party songs and dances. We didn’t intend using the kids club until our grandson asked to go one day and he went a further 3 times and loved it.

The rooms are roomy; we had 2 double beds plus a pull out bed in the lounge, which was more than adequate. We stayed in the back of the hotel, which had the added entertainment of electric trains passing by every 15 minutes but they were not noisy and you get the sun late into the evening on the veranda.

The restaurant was buffet style; we didn’t try the themed ones, as there was plenty of choice for the kids in the main buffet restaurant. The food was excellent apart from the temperature as it was sometimes barely warm. The breakfast is phenomenal with everything from black pudding, fried bread, sausages, eggs, bacon (I guess you can tell this was my favourite) and it was always hot.

We went with the intention that my grandson had a great holiday and we were lucky to have found a bit of down time ourselves too.

Top marks for a kids holiday!

Room Tip: I would always prefer a sea view but the rooms in the front of the hotel look over a busy pool and t...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank grandslam2008
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 21 June 2014
Dear Guest,

We are very happy to hear that you enjoyed your recent holiday with us.

We set out to please all guests so it is very satisfying to hear back from them when we do.

Many thanks and we hope to have the opportunity of welcoming you back again.
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Gloucester, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 19 June 2014

Just returned today from our first holiday abroad with 2 children (4&3). My brother in law and his wife joined us and we all had a brilliant time.
We were slightly worried after reading some reviews before we left but all of our worries were unfounded.
Rooms were big and cleaned daily, pools were slightly cold when you first go in but warmed up throughout the day, food was lovely with so many different choices and I did not have pizza, chicken nuggets or a hot dog at all!
We visited the Mexican 1 night and the food was nice (not really very Mexican though).
We visited the dolphin park and had our photos taken with dolphins which was amazing.
The only negative is the games room in the hotel. Beware if you go in there as a few of the machines eat your money but don't work. It happened a few times so can only assume the hotel know about this but still don't put out of order signs up. (We told the Man who seems to be in charge 3 times that the bucking bronco wasn't working).
There was a great selection of pools for the kids but there could have been a couple more play ground areas.
All in all though we will definitely be back and would highly recommend it!

Room Tip: Stayed in 259 and had a view of the sea, and no noise from late entertainment, only annoyance was a...
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  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Sadiecomm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 21 June 2014
Dear Guest,

Many thanks for taking the time and leaving us your feedback.

We appreciate the feedback as it helps see where improvements can be made.

We hope to see you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birkenhead, United Kingdom
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed 16 June 2014

We have just returned from two weeks at this hotel. There was six adults and 4 children aged 18mths,3,6 and 9.
The hotel is very clean, the rooms are clean but the food is diabolical. If i never see another chicken nugget, hotdog or pizza again it will be too soon. The main restaurant in the hotel does not open at lunchtime so you have to treck across to the beach club as that is the only one that is open at lunchtime due to the beach club being accessed by both the hotel and people from outside the hotel. The main hotel only serves snacks which i think is wrong as it is quite a hike to the beach club. The food is cold, bland and unappetising and does not warrant the hike anyway.
The first choice entertainers do a really good job and are very friendly. Pop is free for the all inclusive but you have to pay 1.60 euros for a slush and 1.40 euros for a pkt of crisps.
Overall we enjoyed our stay but had to get a taxi into benalmadena for a meal on a few occassions as we were hungry and couldn,t face unnapetising cold food.

Room Tip: Rooms at the front have a train track running past at regular intervals so steer clear
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank robertdavies04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
hvcdsmanagement, Manager at Holiday Village, responded to this review, 21 June 2014
Dear Guest,

We are sorry to hear that you didn´t enjoy the food at our hotel.

We constantly strive to meet our guests demands and will continue to do so using the feedback we get as a guide.

Many thanks and we hope that you consider us for your future holidays.
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Additional Information about Holiday Village

Property: Holiday Village
Address: Avenida del Sol (antigua CN-340) | P.k. 215,6, 29630, Benalmadena, Spain
Region: Spain > Andalucia > Province of Malaga > Costa del Sol > Benalmadena
Amenities:
Bar / Lounge Beverage Selection Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Spa Hotel in Benalmadena
#15 Luxury Hotel in Benalmadena
Hotel Class:4 star — Holiday Village 4*
Number of rooms: 360
Reservation Options:
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Also Known As:
Holiday Village Benalmadena, Costa Del Sol
Benalmadena Holiday Village

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