I spent 2 weeks in this hotel in July 2013, one week of which my 10 year old son was wheel chair bound due to non compliant safety issues in the hotel.
The toilet area around the pool regularly gathers puddles of water during the day, there is 1 sign which is not eye level but above the outside doors warning people to be careful - children cannot see this!
There is a yellow floor sign inside the toilets which you can see AFTER you've slipped on the water.
A broken wall tile around the door frame guarantees serious injury if you fall in that direction.
My son slipped on the water and hit his knee on this wall tile and cut it right through to the bone! An ambulance and 17 stitches later he was left in a wheel chair for the last week of our holiday.
The hotel manager was dismissive of our complaint stating that this is a 4 star hotel and more signs or stickers on the floor would not look good?!
I raised an official complaint with First Choice on our return and was assured the tile would be replaced and a full risk assessment was underway - complete lies!!!
A year later while a relative is holidaying there we have proof nothings been done.
A cm up or down would have left him crippled for life and had he hit his head it could have been fatal!
Serious safety non compliance and they still cannot / will not replace a broken tile!
I've raised a 2nd complaint which appears to be falling on deaf ears, I'm now taking legal action.
BEWARE IF YOU BOOK THIS HOTEL!
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- Also Known As:
- Holiday Village Benalmadena, Costa Del Sol
- Benalmadena Holiday Village